Join ITC Federal as a Remote ServiceNow Business Analyst, supporting the USMS in modernizing their IT service management.
Collaborate with stakeholders, gather requirements, and facilitate the implementation of ServiceNow. This remote role requires 5+ years of Business Analysis experience and a Secret clearance. Excellent benefits and a challenging work environment await!
- Job Title: ServiceNow Business Analyst (Remote);
- Company: ITC Federal, Inc.;
- Location: 100% Remote Position;
- Duration: Full-Time;
- Benefits: Health, Dental, Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks’ Paid Time Off.
Drive IT Service Transformation: ServiceNow Business Analyst at ITC Federal
ITC Federal is seeking a motivated and experienced ServiceNow Business Analyst to join our team in a fully remote capacity. You will play a key role in supporting the U.S. Marshals Service (USMS) in their efforts to modernize and enhance their IT service management capabilities.
This is a fantastic opportunity to leverage your expertise in business analysis and ServiceNow to drive positive change and improve the efficiency of critical government operations.
Position Overview:
The Information Technology Division (ITD) at the USMS provides a wide range of IT services and support to the agency. ITD is implementing a ServiceNow ITSM solution to optimize productivity, unite divisional services, and enhance the overall customer experience.
As a ServiceNow Business Analyst, you’ll collaborate with stakeholders, capture business and user requirements, and work closely with developers to ensure the successful implementation and delivery of the ServiceNow platform. Your ability to bridge the gap between business needs and technical solutions will be crucial in achieving the USMS’s goals for IT service transformation.
Responsibilities:
- Requirements Gathering: Capture business and user requirements as user stories, ensuring clear understanding and alignment with development teams.
- Process Reviews: Meet with the Program Manager, process owners, and stakeholders to understand USNCB priorities and requirements.
- Workshops: Conduct workshops to identify and document requirements, develop user stories, and address gaps between requirements and best practices.
- Gap Analysis: Perform gap analysis between ServiceNow’s out-of-the-box features and the USNCB’s business processes and requirements.
- Effective Communication: Communicate clearly and effectively with diverse audiences, adapting your style to suit different stakeholders and requirements.
- Facilitation: Facilitate group discussions and workshops to gather input and reach consensus on requirements and solutions.
- Documentation: Develop accurate and detailed written materials, including workflows, access controls, and user stories.
- Action-Oriented: Follow up on feedback and ensure positive outcomes.
Required Skills/Experience:
- Education: BS/BA in Computer Science, Information Systems, Engineering, Business, Political Science, or a related field desired.
- Experience: 5+ years of Business Analysis experience.
- Tools: JIRA/Scrum Master experience/knowledge.
- Clearance: Active DoD Secret clearance (minimum); can cage higher-level DoD clearances.
Quick Tips for Applicants: Stand Out as the Ideal ServiceNow Business Analyst
- Showcase Your ServiceNow Expertise: Highlight your specific experience with ServiceNow implementations, including gathering requirements, developing user stories, and facilitating workshops.
- Demonstrate Your Analytical and Problem-Solving Skills: This role requires strong analytical thinking and problem-solving abilities. Share examples of how you’ve successfully analyzed complex business processes, identified gaps, and developed effective solutions.
- Emphasize Your Communication and Facilitation Skills: Effective communication is crucial in this role. Showcase your ability to interact with diverse stakeholders, translate technical concepts into business language, and facilitate productive discussions.
- Highlight Your Agile Experience: Experience with JIRA and Scrum methodologies is highly desired. Demonstrate your understanding of Agile principles and your ability to work effectively in a fast-paced, iterative environment.
- Express Your Passion for Government IT: Convey your enthusiasm for working in the government sector and your desire to contribute to the USMS’s mission. Showcase your understanding of the unique challenges and opportunities in government IT.
About ITC Federal:
ITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. We apply our expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission.
ITC is located in Fairfax, VA, and offers outstanding compensation and benefits and a challenging and rewarding professional work environment.
ITC Federal is an equal opportunity/affirmative action employer.
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