Axios, a media company dedicated to accessible and trustworthy journalism, is hiring a remote Senior Associate of Client Success for its East Coast advertising team.
This role manages client accounts from start to finish, ensuring campaigns exceed expectations. Offering a salary range of $75,000 – $85,000 with additional incentives, you’ll collaborate with teams across Client Partnerships, Ad Operations, and Brand Journalism, supporting media planning, proposals, and client renewals.
The ideal candidate has 2-4 years of digital campaign experience, strong relationship-building skills, and dedication to client success. Axios’s benefits include 401(k) matching, comprehensive health plans, mental health support, and a work-from-home stipend.
Join Axios to grow in a dynamic, inclusive environment that values client satisfaction and team collaboration.
About Axios
Axios’s mission is to deliver reliable news in an audience-first format, supported by a collaborative team that values inclusion and innovation. We aim to provide accessible information that makes a difference.
About the Role
As the Senior Associate, Client Success, you’ll manage client accounts, coordinate with cross-functional teams to deliver successful campaigns, and ensure the highest level of client satisfaction. This remote role supports Axios’s goal of providing a seamless experience for clients and their audiences.
Key Responsibilities
- Client Management: Serve as the primary contact for East Coast advertising accounts, ensuring smooth execution from kickoff to wrap-up.
- Campaign Coordination: Manage the full campaign lifecycle, working with Client Partnerships, Ad Operations, and Brand Journalism to ensure optimal performance.
- Optimization & Reporting: Analyze data and offer data-driven recommendations to refine strategies and improve client outcomes.
- Relationship Building: Foster strong client relationships, driving communication and aligning objectives.
Qualifications
- Experience: 2-4 years in digital campaign management within media or agency settings.
- Skills: Strong organizational, prioritization, and client service skills.
- Attributes: Detail-oriented, growth-focused, and comfortable in a fast-paced environment.
Benefits
- Competitive Salary: $75,000 – $85,000, plus sales incentives.
- Health & Wellness: Comprehensive health, dental, and vision plans.
- Retirement Savings: 401(k) with employer match.
- Work-Life Balance: Paid caregiver leave, mental health days, and flexible remote options.
- Professional Development: Annual learning stipend and career advancement support.
F5 Remote Jobs Spotlight: A Career as a Senior Associate, Client Success
As a Senior Associate at Axios, you’ll manage critical client campaigns, ensuring they meet and exceed expectations. This role is essential to Axios’s mission and involves data-driven decision-making, relationship building, and cross-team collaboration. Axios is ideal for professionals passionate about media and committed to client success in a supportive, growth-oriented environment.
Quick Tips for Applicants: Stand Out as the Ideal Senior Associate, Client Success
Highlight Experience in Digital Campaign Management
Emphasize your experience in managing digital campaigns end-to-end. Share specific examples of high-profile campaigns you’ve managed, detailing how you met client expectations, addressed challenges, and ensured a smooth execution. Showcase your ability to handle multiple campaigns and adapt to changes, ensuring consistent delivery on client goals.
Emphasize Relationship-Building Skills
Client success relies heavily on relationship-building. Detail how you have built trust and maintained strong client connections, particularly with complex accounts that require continuous communication and strategic guidance. Provide examples of times you fostered client loyalty by offering innovative solutions, thus driving account growth.
Demonstrate Strong Organizational Abilities
Describe how you manage multiple campaigns, ensuring timely and high-quality outcomes. Highlight your ability to prioritize and execute tasks within fast-paced environments, meeting deadlines and adapting to new project requirements as needed. Detail how your organizational skills enhance both client experience and campaign success.
Show Your Data-Driven Decision-Making Skills
Explain how you leverage data to inform campaign strategies and optimizations. Provide examples of data analysis tools you’ve used and how you’ve turned insights into actionable improvements that benefited the client. Mention your ability to communicate data-driven results effectively to non-technical stakeholders.
Communicate Your Collaborative Team Experience
Illustrate your experience working with cross-functional teams, such as marketing, design, and product development, to execute and refine campaigns. Show that you’re adaptable and proactive, working closely with team members to ensure seamless, cohesive campaign management that aligns with client goals.
Frequently Asked Questions about the Senior Associate, Client Success Role
What are the primary responsibilities of a Senior Associate, Client Success at Axios?
You’ll manage client accounts and ensure campaign success by overseeing all stages of the campaign lifecycle, collaborating with Client Partnerships, Ad Operations, and other internal teams. You’ll work closely with clients to understand their needs, support media planning, and ensure all campaigns meet Axios’s high standards.
What tools and technologies will I be expected to use in this position?
Experience with campaign management platforms and data analysis tools is beneficial, as you’ll need to analyze data and make strategic recommendations to improve campaign performance. Axios may provide training for any specific tools used internally.
What professional development opportunities are available?
Axios supports ongoing learning and career growth, offering an annual learning stipend, mental health support, and work-from-home flexibility to encourage work-life balance and skill development in a supportive environment.
How does Axios support diversity and inclusion?
Axios is committed to fostering an inclusive workplace where team members from various backgrounds feel valued. The company actively promotes equitable hiring, development, and compensation practices to create a diverse and collaborative team.
Is this position eligible for benefits?
Yes, Axios provides comprehensive benefits, including health coverage, 401(k) matching, mental health resources, and work-from-home support. Additional benefits, like professional development stipends and paid caregiver leave, help support a balanced and rewarding work experience.
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