Be a Remote CRM Associate at Rocket Money

Rocket Money is seeking a data-savvy CRM Associate to join our team and help shape the future of customer engagement.

This fully remote role involves executing campaigns, measuring results, and collaborating with cross-functional teams to drive activation, engagement, and retention.

You’ll have the opportunity to learn from industry veterans and contribute to a company that’s revolutionizing the way people manage their finances.

This position requires 1-2 years of experience in email marketing or CRM, strong analytical skills, and a passion for data-driven decision-making.

About Rocket Money

Rocket Money’s mission is to empower people to live their best financial lives. We offer our members a unique understanding of their finances and a suite of valuable services that save them time and money. We’re a fast-growing company with a supportive and collaborative culture, and we’re looking for individuals who share our passion for helping others achieve financial success.

About the Role

At Rocket Money, we view our CRM program as an extension of our product. With over 200 triggered campaigns, we’re constantly experimenting and iterating to find the best ways to connect with our members. As a CRM Associate, you’ll work closely with CRM leadership and cross-functional teams to execute campaigns, measure results, and provide data-driven recommendations to improve our strategies.

This is a fully remote role with the opportunity to collaborate with a team of experienced professionals who are passionate about data and customer engagement.

Responsibilities

• Campaign Execution: Support CRM leadership by executing campaigns in Braze and measuring results in Amplitude.
• Audience Management: Manage audience segments, set up triggered campaigns across multiple platforms, and create customer journeys within Braze.
• Data Analysis and Recommendations: Analyze campaign performance, identify trends, and provide recommendations for iterative testing and improvement.
• Cross-functional Collaboration: Partner with the design team to develop creative assets and collaborate with other product teams to set up experiments and gather insights.
• Industry Knowledge: Stay up-to-date with the latest trends and best practices in email marketing and CRM.

About You

• Experience: 1-2 years of experience in email marketing, CRM, or a related field.
• Skills & Attributes:
  • Comfortable running A/B tests and analyzing performance metrics.
  • Strong communication and project management skills.
  • Detail-oriented and skilled in analyzing campaign data.
  • Passionate about learning and growing in your role.
  • Enjoys collaborating with cross-functional teams.

Preferred Qualifications

• Familiarity with tools like Braze and Amplitude.

F5 Remote Jobs Spotlight: A Career as a Remote CRM Associate

CRM Associates are the driving force behind customer engagement and retention, ensuring that businesses build strong relationships with their customers and deliver personalized experiences. As a remote CRM Associate, you have the flexibility to work from anywhere while contributing to the development and execution of effective CRM strategies. This role requires a unique blend of analytical skills, marketing acumen, and communication abilities to effectively manage campaigns, analyze data, and collaborate with cross-functional teams.

This remote position at Rocket Money offers an exciting opportunity to contribute to a leading fintech company that is empowering people to achieve their financial goals. With a focus on innovation, data-driven decision-making, and customer-centricity, this role is ideal for a passionate and motivated individual who is eager to learn and grow in the CRM and email marketing space.

Quick Tips for Applicants: Stand Out as the Ideal CRM Associate

1. Showcase Your CRM & Email Marketing Expertise:

• Go Beyond the Basics: Don’t just list your years of experience. Highlight specific campaigns you’ve executed, the platforms you’ve used, and the results you’ve achieved. Demonstrate your understanding of email marketing best practices, A/B testing, and performance metrics.
• Focus on User Engagement: Rocket Money emphasizes customer engagement and retention. Share examples of how you’ve used CRM strategies to increase user engagement, drive conversions, or improve customer satisfaction.
• Quantify Your Achievements: Whenever possible, use metrics and data to demonstrate the impact of your CRM efforts. For example, did you increase open rates, click-through rates, or conversion rates through your email campaigns?

2. Demonstrate Your Analytical and Data-Driven Approach:

• Data Analysis Skills: This role requires strong analytical skills and the ability to translate data into actionable insights. Share examples of how you’ve used data to inform campaign strategies, optimize performance, and drive decision-making.
• A/B Testing: Highlight your experience with A/B testing and your understanding of how to design and analyze experiments to improve campaign effectiveness.

3. Emphasize Your Communication and Collaboration Skills:

• Effective Communication: Excellent communication is key for collaborating with cross-functional teams and presenting findings to senior leaders. Showcase your ability to synthesize complex data into clear and concise narratives that resonate with your audience.
• Collaboration: Demonstrate your ability to work effectively with designers, product managers, and other stakeholders to develop and execute successful CRM campaigns.

4. Highlight Your Project Management Skills:

• Organized and Efficient: This role involves managing multiple projects and tasks simultaneously. Showcase your ability to prioritize effectively, meet deadlines, and maintain a high level of organization.
• Project Management Tools: If you have experience with project management methodologies or tools, be sure to mention them.

5. Express Your Passion for Rocket Money’s Mission and Culture:

• Company Alignment: Rocket Money is committed to empowering people to live their best financial lives. In your cover letter, convey your passion for this mission and your desire to contribute to their impactful work.
• Culture Fit: Highlight your alignment with the company’s collaborative and growth-oriented culture. Express your enthusiasm for learning from industry veterans and contributing to a dynamic team.

Frequently Asked Questions (FAQs)

1. What is the company culture like at Rocket Money?

Rocket Money fosters a collaborative, supportive, and results-oriented work environment. We value teamwork, innovation, and a strong work ethic. We’re passionate about empowering our employees to grow and develop their skills while making a positive impact on the financial lives of our users.

2. What are the benefits of working at Rocket Money?

We offer a comprehensive benefits package, including competitive pay, health insurance, 401k matching, unlimited PTO, and more. We also provide opportunities for professional development and career growth.

3. What are the technical requirements for this role?

You will need a reliable computer, high-speed internet connection, and proficiency in CRM platforms like Braze and analytics tools like Amplitude. Familiarity with other marketing and data analysis tools is a plus.

4. What are the growth opportunities for a CRM Associate at Rocket Money?

As a growing company, we offer numerous opportunities for career advancement and professional development. You’ll have the chance to take on new challenges, expand your skillset, and contribute to the company’s success in a meaningful way.

5. How does Rocket Money promote diversity and inclusion?

Rocket Money is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the unique perspectives and contributions of all our employees and are dedicated to creating an environment where everyone feels welcome, respected, and supported.

Ready to find a career with purpose?