GovCIO is seeking a Help Desk Support Coordinator to join our team in a fully remote capacity.
In this role, you’ll provide technical assistance to users, troubleshoot hardware and software issues, and contribute to a positive customer experience.
This remote position requires 2+ years of experience, an Associate’s degree, and excellent communication skills.
- Company: GovCIO
- Location: Remote, USA
- Clearance: Ability to maintain a Public Trust clearance
- Salary: $37,150 – $59,450 Annually
Provide Tech Support from Anywhere: Be a Remote Help Desk Support Coordinator at GovCIO
Do you enjoy helping people solve technical problems and ensuring a smooth user experience? GovCIO is seeking a Help Desk Support Coordinator to join our team in support of the USPS-TESS proposal. In this fully remote role, you’ll be responsible for investigating and resolving computer hardware and software issues, providing clear and effective solutions to end-users.
About GovCIO:
GovCIO is a team of transformers—people who are passionate about transforming government IT. We strive to make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
About the Role:
As a Help Desk Support Coordinator, you’ll be a crucial part of our IT support team, providing technical assistance to users and ensuring their issues are resolved efficiently and effectively. You’ll troubleshoot hardware and software problems, communicate solutions clearly, and contribute to the knowledge base for other Help Desk professionals.
This is a fully remote position, offering you the flexibility to work from anywhere in the United States. You’ll enjoy a collaborative team environment, a competitive salary, and the opportunity to grow your skills and advance your career in the government IT sector.
Responsibilities:
- Troubleshooting: Investigate and identify computer hardware and software problems.
- Communication: Communicate step-by-step solutions to end-users in a clear and understandable manner.
- Collaboration: Collaborate with software and hardware specialists to find solutions to complex issues.
- Knowledge Base: Record solutions into the database for other Help Desk professionals to reference.
- Issue Escalation: Redirect issues to the appropriate resource when necessary.
- Technical Knowledge: Stay current on technological issues and advancements.
Qualifications:
- Education & Experience: Associate’s degree with 2+ years of experience in the field (or commensurate experience).
- Clearance: Ability to maintain a Public Trust clearance.
Quick Tips for Applicants: Stand Out as the Ideal Help Desk Support Coordinator
- Showcase Your Technical Support Expertise:
- Go Beyond the Basics: Don’t just list your experience and certifications. Provide specific examples of how you’ve successfully resolved technical issues, provided support to end-users, and contributed to a positive customer experience.
- Highlight Your Troubleshooting Prowess: Technical issues can be complex and require quick thinking. Share examples of how you’ve effectively diagnosed and resolved hardware and software problems, demonstrating your ability to analyze situations and find solutions.
- Demonstrate Your Communication and Interpersonal Skills:
- Effective Communication: Excellent communication is essential for this role. Showcase your ability to explain technical concepts clearly and concisely to non-technical users, both verbally and in writing. Provide examples of how you’ve effectively communicated solutions and provided step-by-step guidance.
- Empathy and Patience: Working in a help desk environment requires patience and empathy. Highlight your ability to understand user frustrations, remain calm under pressure, and provide supportive assistance.
- Emphasize Your Problem-Solving and Analytical Skills:
- Analytical Mindset: Help Desk professionals need to be able to analyze situations and identify the root cause of problems. Share examples of how you’ve used your analytical skills to troubleshoot issues, identify patterns, and develop effective solutions.
- Resourcefulness: Demonstrate your ability to utilize available resources, such as knowledge bases, online forums, or technical documentation, to find answers and resolve issues efficiently.
- Highlight Your Organizational and Time Management Skills:
- Organized and Efficient: This role requires managing multiple support requests and prioritizing tasks effectively. Showcase your ability to stay organized, track progress, and meet deadlines in a fast-paced environment.
- Express Your Passion for GovCIO’s Mission and Government IT:
- Government IT Focus: GovCIO is dedicated to transforming government IT and making a positive impact on public services. In your cover letter, convey your enthusiasm for this mission and your desire to contribute to their impactful work, specifically in supporting the USPS-TESS proposal.
- Commitment to Public Service: Highlight any experience you have working with government agencies or on projects that have improved public services. Demonstrate your understanding of the importance of customer service and efficiency in a government setting.
Ready to find a career with purpose?
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.