Help Scout, a fully remote and B-Corporation certified company, is hiring a US-based Frontend Engineer proficient in React.
Help Scout’s platform empowers over 12,000 customer-centric businesses to provide high-quality support. The ideal candidate will work with cross-functional teams to deliver pixel-perfect, performance-focused, and secure user experiences.
Offering a salary range of $136,000-$168,000, Help Scout provides perks such as healthcare, wellness resources, and an inclusive, growth-oriented work culture. If you’re a proactive, detail-oriented developer passionate about creating exceptional UI/UX, this role offers a chance to join a remote-friendly environment dedicated to balancing profit with purpose.
Join Help Scout’s mission to craft meaningful products that help businesses delight customers worldwide.
About Help Scout
Help Scout, founded in 2011, is a mission-driven company that creates software to help businesses enhance customer support. As a Certified B Corporation, we’re committed to positive social impact, and we’re a fully remote team spanning 115 cities globally.
About the Role
As a Frontend Engineer at Help Scout, you’ll work on user-facing elements, ensuring our platform’s UI/UX is both intuitive and visually engaging. You’ll collaborate with product managers, designers, and backend engineers, developing React-based features that meet high performance and security standards.
Key Responsibilities
- Develop and Maintain Features: Implement user-centric features using React, Redux, and CSS.
- Optimize UI/UX: Translate designs from Figma and Storybook with attention to detail and usability.
- Cross-Team Collaboration: Work closely with design, product, and engineering teams to deliver seamless experiences.
- Performance Optimization: Prioritize speed, security, and performance in all front-end developments.
- Component Development: Utilize and contribute to Help Scout’s design system, ensuring consistency across the platform.
Qualifications
- Frontend Skills: Advanced proficiency in React, Redux, JavaScript, and CSS.
- UI/UX Design: Experience translating Figma or Storybook designs into functional components.
- Remote Experience: Comfortable working autonomously in a distributed team.
- Communication: Strong written and verbal communication skills for remote collaboration.
- Bonus: Familiarity with PHP and REST APIs is advantageous.
Benefits
- Competitive Salary: $136,000 – $168,000 based on experience.
- Health Benefits: Comprehensive medical, dental, and vision coverage.
- Flexible Work: Full-time remote role with an emphasis on work-life balance.
- Wellness Support: Mental health days, wellness resources, and annual stipends.
- Professional Development: Opportunities for skill advancement and leadership growth.
F5 Remote Jobs Spotlight: A Career as a Frontend Engineer at Help Scout
As a Frontend Engineer at Help Scout, you’ll build seamless user experiences that enhance customer satisfaction for over 12,000 businesses. This role is ideal for developers who value collaboration, UI/UX quality, and the chance to work on high-impact projects in a remote-first environment. Join Help Scout to grow in a company that balances business success with meaningful contributions.
Quick Tips for Applicants: Stand Out as the Ideal Frontend Engineer
Highlight React and JavaScript Expertise
Demonstrate your proficiency in React, Redux, and JavaScript, including your experience with frontend libraries and frameworks. Share examples of UI components you’ve developed and how they enhanced the user experience.
Show Attention to UI/UX Design
Illustrate your experience in implementing designs from Figma or Storybook, focusing on precision and usability. Mention any specific projects where your UI/UX focus contributed to product improvement and customer satisfaction.
Emphasize Performance Optimization Skills
Describe your approach to optimizing web applications for speed and efficiency. Explain how you balance security, usability, and performance, particularly in remote, client-facing applications.
Communicate Team Collaboration Experience
Highlight your ability to collaborate in a remote, cross-functional team setting. Mention how you communicate project updates, handle feedback, and ensure alignment with product goals in distributed environments.
Demonstrate Commitment to Continuous Learning
Illustrate how you keep up with frontend technologies and industry trends, as well as any professional development efforts you pursue. Mention any recent courses, certifications, or personal projects that highlight your growth mindset.
Frequently Asked Questions about the Frontend Engineer Role
What are the main responsibilities of a Frontend Engineer at Help Scout?
You’ll be responsible for implementing and optimizing React-based frontend features, ensuring an intuitive and engaging UI/UX experience. This includes collaborating with cross-functional teams, contributing to design systems, and occasionally working with backend components like REST APIs.
What skills are essential for success in this role?
Proficiency in React, JavaScript, CSS, and Redux is crucial. Experience with UI/UX design tools like Figma is also helpful, as is the ability to work independently in a remote environment.
What growth opportunities does Help Scout provide?
Help Scout offers resources for skill development, including wellness stipends, mental health support, and professional advancement opportunities. The company emphasizes a collaborative, growth-oriented culture where employees can make meaningful contributions.
What benefits does Help Scout offer?
Help Scout provides comprehensive health insurance, flexible work schedules, wellness resources, paid parental leave, and remote working support. There is a strong emphasis on work-life balance and inclusive company culture.
Is experience with PHP required for this role?
While experience with PHP is beneficial, it’s not required. However, a basic understanding of backend technologies or REST APIs can be helpful for collaborating with backend engineers.
Ready to find a career with purpose?
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.