Join Mozio, a leading travel tech company, as a Remote Customer Success Expert!
Build lasting relationships with customers, provide exceptional support, and ensure their satisfaction. This remote role requires fluency in English and French or Spanish, 2+ years of customer support experience, and a passion for travel and technology.
- Job Title: Customer Success Expert (Remote);
- Company: Mozio;
- Location: Remote (US);
- Salary: Not specified.
Revolutionize Urban Travel: Customer Success Expert at Mozio
Are you a customer-focused problem solver passionate about travel and technology? Mozio, a San Francisco-based company revolutionizing urban transportation, is seeking a Customer Success Expert to join our team in a fully remote capacity.
About Us:
At Mozio, we’re on a mission to make sustainable travel more accessible and efficient. Our cutting-edge search and booking engine for ground transportation empowers companies, travelers, and urban dwellers to navigate cities using the most economical and eco-friendly options.
We’re a diverse and globally distributed team of 50+ professionals who are passionate about transforming the way people travel.
About the Role:
As a Customer Success Expert, you’ll be the heart of our customer experience, building lasting relationships with our clients and ensuring their expectations are not only met but exceeded. You’ll handle inquiries from customers, service providers, and partners, providing timely and effective solutions while maintaining a high level of customer satisfaction.
This is a full-time remote position, offering flexibility and the opportunity to work from anywhere in the world. You’ll enjoy a competitive salary in USD, paid vacations, and the chance to be part of a dynamic and growing company that’s shaping the future of urban travel.
Responsibilities:
- Customer Support: Manage incoming calls, emails, and chat messages from Customers, Service Providers, and Partners.
- Issue Resolution: Provide timely and effective solutions to customer inquiries and concerns, ensuring a seamless experience.
- Relationship Building: Foster strong and lasting relationships with customers, promoting loyalty and brand advocacy.
- Escalation: Assess and analyze customer needs, escalating complex issues to other departments as needed and ensuring follow-up.
- Product Knowledge: Stay informed about product updates and improvements to provide accurate and up-to-date information to customers.
- Collaboration: Share customer insights with internal teams to contribute to continuous improvement.
- CRM Utilization: Utilize our CRM system to research product and service details and document customer interactions.
- Compliance: Adhere to all operational and compliance procedures.
Requirements:
- Language Skills: Excellent communication skills in English and fluency in either French or Spanish at an Upper intermediate (B2) level or above. A third language (Spanish, Italian, German, Chinese, or Portuguese) is a plus.
- Experience: At least 2 years of experience in customer support.
- Technical Requirements:
- Laptop capable of supporting current web applications (ZenDesk, Google Suite, Slack, etc.)
- Smartphone capable of supporting current mobile versions of the most used applications.
- High-speed wifi connection.
- Backup computer and internet connection.
What’s in it for you?
- Remote Work Flexibility: Work from anywhere in the world.
- Competitive Compensation: Enjoy a salary in USD and paid vacations.
- Growth Opportunities: Be part of a growing company with plenty of career advancement opportunities.
- Supportive Culture: Join a team that values collaboration, innovation, and employee development.
Quick Tips for Applicants: Stand Out as the Ideal Customer Success Expert
- Showcase Your Language Skills: Fluency in English and either French or Spanish is a must. Highlight your language proficiency in your resume and cover letter, and be prepared to demonstrate your skills during the interview process. If you know additional languages, be sure to mention them.
- Emphasize Your Customer Service Expertise: Go beyond simply listing your years of experience. Share specific examples of how you’ve provided exceptional customer service, resolved complex issues, and built strong relationships with clients. Highlight your ability to handle inquiries through various channels (phone, email, chat) and your commitment to customer satisfaction.
- Demonstrate Your Problem-Solving and Tech Savviness: This role requires navigating multiple systems and resolving customer inquiries efficiently. Showcase your ability to think critically, troubleshoot problems, and utilize technology effectively.
- Express Your Passion for Travel and Technology: Mozio is revolutionizing urban transportation through technology. In your cover letter, share your interest in the travel industry and your enthusiasm for innovative solutions that promote sustainable travel.
- Showcase Your Remote Work Capabilities: This is a fully remote position. Emphasize your ability to thrive in a virtual environment, maintain productivity, and collaborate effectively with a globally distributed team. Highlight your experience with remote work tools and your ability to create a professional and distraction-free workspace.
Ready to find a career with purpose?
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.