Call Center Agent (Fully Remote) at SmartStop Self Storage

SmartStop Self Storage is seeking enthusiastic Call Center Agents to join our team in a fully remote capacity.

In this role, you’ll handle inbound sales calls, assist customers with their storage needs, and make outbound calls to follow up on inquiries.

This remote position offers a competitive hourly rate, bonus opportunities, and a comprehensive benefits package. If you’re customer-centric, sales-driven, and have excellent communication skills, we encourage you to apply!

Connect with Customers, Drive Sales: Be a Remote Call Center Agent at SmartStop

Are you a customer-focused individual with a passion for sales and a desire to help people find the perfect storage solutions? SmartStop Self Storage, a leading provider of self-storage services, is seeking Call Center Agents to join our team in a fully remote capacity.

About SmartStop:

SmartStop Self Storage is a diversified real estate company in the self-storage industry, operating in the US and Canada. We’ve been recognized for our exceptional customer service and commitment to creating a positive work environment.

About the Role:

As a Call Center Agent, you’ll be the friendly voice of SmartStop, interacting with customers over the phone to understand their storage needs, recommend solutions, and answer their questions. You’ll also make outbound calls to follow up on inquiries and reservations, ensuring a seamless and positive customer experience.

This is a fully remote position, offering you the flexibility to work from anywhere in the United States. You’ll enjoy a competitive hourly rate, bonus opportunities, and a comprehensive benefits package.

Responsibilities:

• Inbound Sales: Receive inbound sales calls from customers, understand their storage needs, and recommend appropriate storage units.
• Sales Closing: Overcome objections and secure reservations or rentals over the phone.
• Customer Support: Work with existing customers by answering questions, taking payments, and resolving concerns.
• Outbound Calls: Make outbound calls to follow up on inquiries and rental reservations.
• Performance Goals: Meet personal and team sales targets.

Qualifications:

• Skills & Attributes:
  • Customer-centric with a positive and helpful attitude.
  • Sales-driven with a “can-do” attitude.
  • Good computer skills.
  • Excellent verbal, phone, and email communication skills.
  • Ability to build relationships with internal and external stakeholders.
  • Strong problem-solving abilities.
  • Ability to multitask effectively.

Benefits:

• Competitive Pay: Starting at $17.00 – $18.00 per hour, depending on experience.
• Bonus Potential: Monthly Bonus Incentive Plan.
• Comprehensive Benefits: Health, dental, and vision insurance; life and disability insurance; paid time off; paid holidays; 401(k) with company match; employee assistance program; and referral program.
• Employee Discounts: Discounts on health & fitness partnerships, legal services, entertainment, computers & electronics.

F5 Remote Jobs Spotlight: A Career as a Remote Call Center Agent

Call Center Agents are the frontline representatives of a company, interacting with customers to provide information, answer questions, and resolve issues. As a remote call center agent, you have the flexibility to work from anywhere while providing valuable support to customers and contributing to the success of the business. This role requires strong communication skills, a customer-centric approach, and the ability to handle a variety of inquiries efficiently.

This remote position at SmartStop Self Storage offers an excellent opportunity to join a company that is recognized for its exceptional customer service and commitment to employee satisfaction. With a focus on sales, customer support, and teamwork, this role is ideal for those seeking a rewarding career in a fast-paced and dynamic environment while enjoying the benefits of remote work.

Quick Tips for Applicants: Stand Out as the Ideal Call Center Agent

1. Showcase Your Customer Service and Sales Skills:

• Go Beyond the Basics: Don’t just list your experience in customer service or sales. Provide specific examples of how you’ve successfully interacted with customers, resolved their concerns, and achieved sales goals.
• Highlight Your Communication Skills: Demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Share examples of how you’ve tailored your communication style to different audiences and situations, particularly when explaining complex information or resolving sensitive issues.
• Emphasize Your Problem-Solving Skills: Showcase your ability to analyze customer inquiries, identify root causes, and find effective solutions. Highlight your experience in troubleshooting issues or resolving customer problems in a sales or customer service setting.

2. Demonstrate Your Passion for Customer Satisfaction:

• Customer-Centric Approach: This role requires a strong customer focus and a genuine desire to help customers find the best storage solutions. Share examples of how you’ve gone above and beyond to meet customer needs, exceed their expectations, and build lasting relationships.

3. Highlight Your Ability to Thrive in a Fast-Paced Environment:

• Efficiency and Productivity: This role may involve handling a high volume of calls and inquiries. Demonstrate your ability to work efficiently, multitask effectively, and maintain a high level of productivity while providing excellent customer service.
• Adaptability: Showcase your ability to adapt to changing situations, prioritize tasks, and maintain composure under pressure.

4. Emphasize Your Tech Savviness:

• Computer Skills: This role requires proficiency with computer systems and software applications. Highlight your experience with CRM systems, data entry tools, and other relevant technologies used in a call center environment.

5. Express Your Enthusiasm for SmartStop and the Self-Storage Industry:

• Company Alignment: SmartStop is committed to providing exceptional customer service and fostering a positive work environment. In your cover letter, convey your enthusiasm for joining their team and your understanding of their values and mission.
• Industry Interest: Share your interest in the self-storage industry and your understanding of the challenges and opportunities it presents.

Frequently Asked Questions (FAQs)

1. What is the company culture like at SmartStop Self Storage?

SmartStop fosters a positive, supportive, and collaborative work environment. We value teamwork, innovation, and a strong work ethic. We’re passionate about providing exceptional customer service and empowering our employees to grow and develop their skills.

2. What are the benefits of working at SmartStop Self Storage?

We offer a comprehensive benefits package, including a competitive salary, monthly bonus incentives, health insurance, paid time off, paid holidays, 401(k) with company match, and employee discounts.

3. What are the technical requirements for this role?

You will need a reliable computer, high-speed internet connection, and a phone. You may also need to be proficient in using SmartStop’s internal systems and software.

4. What are the growth opportunities for a Call Center Agent at SmartStop Self Storage?

As a growing company with locations across the US and Canada, we offer numerous opportunities for career advancement and professional development. You’ll have the chance to take on new challenges, expand your skillset, and contribute to the company’s success.

5. How does SmartStop Self Storage promote diversity and inclusion?

SmartStop is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the unique perspectives and contributions of all our employees and are dedicated to creating an environment where everyone feels welcome, respected, and supported.

Ready to find a career with purpose?