A-B Tech, a leading community college nestled in the mountains of Western North Carolina, is seeking a friendly and resourceful Assistant, Information Center to join our team in a 100% Remote capacity.
If you have a passion for helping others, excellent communication skills, and enjoy providing accurate and timely information, this is a fantastic opportunity to join a supportive and welcoming work environment!
As an Assistant, Information Center, you will be the first point of contact for individuals seeking information about the College. You will answer inbound calls, emails, and web chats, providing assistance with admissions, financial aid, academic programs, schedules, and other general College information. You will also make outbound calls to prospective students and applicants.
Duties
- Answer phone calls and provide accurate information regarding Admissions, Financial Aid, the Business Office, programs, schedules, and general College information to students, the community, and College employees.
- Serve as a representative of the College and demonstrate excellent customer service at all times; minimize call transfers and appropriately manage escalated calls.
- Assist in obtaining and organizing information for the College’s knowledge base website and other resources.
- Perform data entry using information gathered via phone, email, and web chat.
- Utilize Colleague software, the web, and other online resources to locate information quickly.
- Provide technical support to customers accessing online student accounts and A-B Tech websites.
- Respond to questions and address customer concerns via email and live web chat.
- Utilize professional writing skills to update written materials and webpages.
- Perform outbound calling to prospective students, applicants, and other targeted populations as needed.
- Contribute to the College Vision, Mission, Values, and RISE statement.
- Support workforce diversity.
Requirements
- Completion of a certificate or some college-level coursework OR an Associate degree.
- One year of part-time or equivalent experience in customer service or administrative support.
- Experience using email, Excel, Word, and common software applications.
Benefits
- This is a part-time position (up to 29 hours per week) with a variable schedule between 8:00 a.m. and 5:00 p.m., Monday through Friday.
- Hourly pay range: $19.30 – $20.12
- As a part-time employee, benefits may include:
- Participation in the NC State Health Plan
- Participation in the NC State Retirement System
About A-B Tech
A-B Tech is nestled in the mountains of Western North Carolina and has served as the region’s premier two-year college since 1959. With five locations, the College service area includes Buncombe and Madison Counties. We are a family of approximately 10,000 curriculum students, 14,000 continuing education students, and 1,100 faculty & staff. We offer an array of programs to meet local workforce needs which culminate in 55 degrees, 18 diplomas, and 56 certificates. A-B Tech is indicative of the modern comprehensive community college – providing innovative educational programming and collaborative community development.
A-B Tech’s Welcoming Culture (R.I.S.E)
A-B Tech commits to demonstrating an inclusive and welcoming culture of Respect, Integrity, Support, and Equity for Everyone. This is evident by our RISE Committee, the Trailblazer RISE Award, and annual RISE projects including the Welcoming Classroom, Appreciative Advising, and more!
Overview of this role in the current market
The role of an Information Center Assistant is crucial in today’s educational landscape, where students and the community rely heavily on accessible and accurate information. With the increasing use of technology and online resources, the ability to provide technical support and navigate various platforms is essential. Strong communication and customer service skills are also highly valued in this role, as assistants serve as the face of the institution.
Tips for acing the interview
Showcase your customer service skills
Highlight your experience in providing excellent customer service. Share specific examples of how you’ve handled challenging situations, resolved customer issues, and gone above and beyond to meet their needs. Demonstrate your ability to communicate effectively, empathize with customers, and maintain a positive and professional demeanor.
Demonstrate your knowledge of A-B Tech
Research A-B Tech thoroughly before the interview. Familiarize yourself with the College’s programs, services, and mission. Be prepared to discuss why you’re interested in working at A-B Tech and how your skills and experience align with the College’s values.
Highlight your communication and interpersonal skills
Effective communication is crucial for this role. Emphasize your ability to communicate clearly and concisely, both verbally and in writing. Showcase your ability to build rapport with individuals from diverse backgrounds and provide information in a helpful and accessible manner.
Demonstrate your technical proficiency
Highlight your experience with relevant software applications, including Colleague (if applicable), student databases, online class scheduling tools, and Microsoft Office Suite. Discuss your ability to troubleshoot technical issues and provide support to users accessing online resources.
Express your passion for education
Share your enthusiasm for working in an educational environment and contributing to student success. Discuss your understanding of the challenges and rewards of working in a community college setting. Demonstrate your commitment to supporting students and helping them achieve their educational goals.
Prepare thoughtful questions
Asking insightful questions demonstrates your genuine interest in the position and the College. Prepare thoughtful questions about the Information Center’s role, the College’s strategic initiatives, or the opportunities for professional development.
Frequently asked questions about this selection process
What is the hiring process like at A-B Tech?
The hiring process typically involves an initial screening of applications, followed by interviews with selected candidates. The interview process may include multiple rounds and may involve different members of the Information Center team and other College staff.
What is the work environment like at A-B Tech?
A-B Tech fosters a welcoming and inclusive work environment that values Respect, Integrity, Support, and Equity for Everyone (R.I.S.E.). We are committed to providing a supportive and collaborative atmosphere where employees feel valued and respected.
What are the opportunities for professional development at A-B Tech?
A-B Tech is dedicated to supporting the professional growth and development of its employees. We offer various training programs, workshops, and opportunities for1 advancement within the College.
What is the College’s commitment to diversity and inclusion?
A-B Tech is an Equal Opportunity Employer committed to sustaining a workplace that values diversity and inclusion. We prohibit discrimination based on any protected characteristic and strive to create a welcoming and inclusive environment for all employees and applicants.
How can I learn more about A-B Tech’s programs and services?
You can find detailed information about A-B Tech’s programs and services on the College’s website (insert website address here). You can also contact the Information Center directly with any questions.
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