The Providencia Group (TPG) seeks a highly organized and efficient Administrative Assistant to join our remote team.
In this role, you’ll provide comprehensive administrative support, including answering calls, managing calendars, coordinating travel, and ensuring the smooth operation of the office.
This remote position requires strong computer skills, excellent communication, and the ability to handle confidential information.
- Company: The Providencia Group (TPG)
- Location: Remote, USA (Minimal travel up to 10%)
- Salary: Not specified
Support a Mission-Driven Team: Be a Remote Administrative Assistant at The Providencia Group
Are you a detail-oriented and proactive individual with a passion for providing exceptional administrative support? The Providencia Group (TPG) is seeking an Administrative Assistant to join our team in a fully remote capacity.
About Us:
The Providencia Group is a mission-driven organization dedicated to addressing global challenges and making a positive impact. We provide transformative solutions to leading agencies and organizations, tackling complex challenges in various fields. Our team of technologists, program managers, and subject matter experts is committed to excellence, innovation, and delivering impactful results.
About the Team:
As a Remote Administrative Assistant, you’ll be an integral part of our team, providing essential support to our professionals across the organization. You’ll handle a variety of administrative tasks, ensuring smooth operations and efficient communication. Your ability to prioritize, multitask, and maintain confidentiality will be crucial in this role.
This is a fully remote position, allowing you the flexibility to work from home and contribute to our mission from anywhere in the United States.
What You’ll Do
- Answer calls, address questions and/or concerns, and provide knowledgeable responses to general telephone inquiries in a courteous and professional manner.
- Serve as the real-time Genesys point of contact (POC) for assigning queues and alerting staff to adherence concerns.
- Update and submit the Hours by Agent report to management.
- Serve as the point of contact for call outs; responsible for entering information into Genesys as UA time and alerting queues needing to be reassigned.
- Responsible for loading queue assignments into Genesys from excel spreadsheet provided by management.
- Review break/lunch schedule daily to ensure coverage.
- Assist in the review and verification of employee timesheets to ensure hours are entered in Unanet and submitted by the deadline; follow up with employees if timesheets are not submitted or need corrections.
- Responsible for maintaining and updating employee roster, to include leave requests and training hours.
- Monitor and track training hours and verify employee training hours into Unanet.
- Monitor, track and log shift changes, additional hours, etc. to ensure schedule coverage.
- Review employee status report and update staff’s availability in company’s internal system.
- Review and submit expense reports for staff, as directed.
- Monitor employee contract-required credentials (i.e. training certificates, security reminders, etc.), communicate overdue requirements, and send monthly email reminders to staff.
- Review and submit vendor invoices to the corporate office for payment, if applicable.
- Works as liaison between operations and administration team to assist with TDY arrangements for employees, when applicable.
- Maintain professional and ethical standards as prescribed by TPG’s Program.
- Comply with agency and program policies and protocols.
Minimum Qualifications & Skills
- Education: Associate degree in an appropriate discipline from an accredited university or a high school diploma and two (2) or more years of relevant experience may be substituted to satisfy this requirement.
- Technical Skills: Strong computer skills in MS Office Suite (Word, Excel, PowerPoint, Outlook) and willingness to learn internal company systems (Saturn, Mercury, etc.).
- Soft Skills:
- Effective communication and interpersonal skills.
- Ability to take direction and feedback.
- Commitment to outstanding customer service.
- Ability to prioritize, meet deadlines, and multitask.
- Strong attention to detail.
Preferred Qualifications
- Experience: Inventory or surveillance software experience.
- Skills: Ability to work a flexible schedule, including nights, weekends, and graveyard shifts.
Quick Tips for Applicants: Stand Out as the Ideal Administrative Assistant
- Showcase Your Administrative Support Experience: Go beyond listing your previous roles. Highlight specific examples of how you’ve successfully provided administrative support, managed calendars, prepared documents, and coordinated tasks in a fast-paced environment.
- Demonstrate Your Technical Proficiency: Emphasize your proficiency with Microsoft Office Suite and your ability to learn new software systems quickly. If you have experience with Genesys, Saturn, Mercury, or other relevant tools, be sure to mention them.
- Highlight Your Communication and Interpersonal Skills: Effective communication is key in this role, as you’ll be interacting with various stakeholders. Showcase your ability to communicate clearly and professionally, both verbally and in writing.
- Emphasize Your Organizational Skills and Attention to Detail: This role requires a high level of organization and accuracy. Share examples of how you’ve successfully managed multiple tasks, met deadlines, and maintained attention to detail in previous roles.
- Express Your Alignment with TPG’s Values: The Providencia Group is a mission-driven organization that values integrity, collaboration, and continuous improvement. In your cover letter, convey your understanding of these values and your desire to contribute to their impactful work.
Ready to find a career with purpose?
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.