Join CVS Health as a Remote A1A Service Advocate!
Provide personalized, compassionate support to Aetna members. This remote role involves advocating for members’ healthcare needs, resolving inquiries, and creating a positive experience. 6+ months of customer service experience required.
- Job Title: A1A Service Advocate (Remote);
- Company: CVS Health (Aetna);
- Location: Remote Job (Must be within 50 miles of New Albany, OH; High Point, NC; or Chandler, AZ);
- Salary: $17.00 – $25.65 per hour.
Bring Your Heart to CVS Health: A1A Service Advocate (Remote)
At CVS Health, we’re committed to bringing our heart to every moment of your health. We’re seeking passionate individuals to join our Aetna One Advocacy program as Remote A1A Service Advocates.
This is not your typical call center role; it’s about truly advocating for Aetna members, providing personalized support, and guiding them through their healthcare journey.
Position Summary:
- Training: 12 weeks of onsite training, followed by the option to work from home if in good standing.
- Location: Must reside within 50 miles of one of the following training locations: New Albany, OH; High Point, NC; or Chandler, AZ.
- Training Hours:
- New Albany & High Point: 09:00am EST – 05:30pm EST
- Chandler: 07:00am AZT – 03:30pm AZT
- Post-Training Hours: Flexible schedule, can start as early as 4:55am AZT (07:55am EST) and end as late as 08:30pm AZT (11:30pm EST). Permanent schedule assigned after 8 weeks of training.
- Onsite Flexibility: Once training is complete, occasional onsite work shifts may be required based on business needs.
About Aetna One Advocacy:
Our Aetna One Advocacy program is Aetna’s premier service and clinical offering, creating industry-leading solutions for members nationwide. We go beyond traditional customer service, focusing on advocating for each member’s unique healthcare needs.
Our Advocates work in multiple systems simultaneously to resolve member concerns, providing personalized, proactive support throughout their healthcare journey.
Key Responsibilities:
- Member Engagement: Engage with members through personalized, proactive communication to deliver a simple, powerful, and supportive experience.
- Problem Resolution: Address all member needs – from benefits and network services to clinical and emotional support – with care, consideration, and passion.
- Advocacy: “Own” the member’s healthcare journey, going above and beyond to ensure their satisfaction and well-being.
- Collaboration: Work closely with specialized Advocate teams and local resources to provide comprehensive support.
Required Qualifications:
- 6+ months of experience in a customer service role
- High School Diploma or GED
Preferred Qualifications:
- Strong written & verbal communication skills
- Ability to multi-task, prioritize and adapt in a fast-paced environment
- Demonstrated organizational and communication skills
- Intermediate typing skills (50 WPM strongly desired)
- Ability to seamlessly multi-task while using multiple systems
- Deep problem-solving skills with demonstrated ownership of issue resolution
- Top-notch people skills – listening, caring, connecting, empathy, and supporting
- Highly perceptive individual with strong self-awareness and empathy
- Demonstrated responsiveness and a sense of urgency when helping members
- Uphold Aetna’s values of caring, inspiration, integrity, and excellence
- Strong skillset in Microsoft Office tools
- Ability to work effectively in a team environment
- Ability to learn and retain information in a complex environment
- 1 year of call center experience in a fast-paced environment
- Previous healthcare experience
Pay Range:
- $17.00 – $25.65 per hour
Benefits:
- Comprehensive medical, dental, and vision benefits.
- 401(k) retirement savings plan and Employee Stock Purchase Plan.
- Fully-paid term life insurance, short-term, and long-term disability benefits.
- Well-being programs, education assistance, free development courses, and employee discounts.
- Paid Time Off (PTO), vacation pay, and paid holidays.
Quick Tips for Applicants: Stand Out as the Ideal A1A Service Advocate
- Showcase Your Passion for Helping Others: Go beyond simply listing your customer service experience. Share specific examples of how you’ve gone above and beyond to assist customers, demonstrating empathy, compassion, and a genuine desire to make a difference.
- Highlight Your Problem-Solving & Multitasking Skills: This role requires navigating complex situations and utilizing multiple systems simultaneously. Provide examples of how you’ve successfully resolved challenging customer inquiries, managed multiple tasks efficiently, and remained calm under pressure.
- Demonstrate Your Excellent Communication Skills: Effective communication is paramount. Showcase your ability to articulate information clearly, both verbally and in writing, and tailor your communication style to different audiences. Highlight instances where your communication skills have led to positive outcomes or resolved conflicts.
- Emphasize Your Tech Savviness & Adaptability: The ability to learn and navigate multiple systems is crucial. Highlight your proficiency with Microsoft Office tools and your comfort with technology in general. Express your eagerness to learn new software and systems quickly.
- Align with CVS Health’s Values: CVS Health values caring, inspiration, integrity, and excellence. In your cover letter, showcase how your personal and professional experiences demonstrate these qualities.
Ready to find a career with purpose?
Note:
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
- For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits.
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.