Gainwell is hiring a remote Service Representative to support the Wisconsin Children’s Long-Term Support (CLTS) program.
This role involves handling inquiries from providers, County Waiver Agencies (CWAs), and the Wisconsin Department of Health Services (DHS). You’ll research and resolve questions using internal systems, focusing on customer satisfaction and relationship-building with stakeholders.
This position, with an annual salary range of $54,300 – $77,500, offers opportunities for growth, flexible vacation, a 401(k) match, and comprehensive health benefits. The ideal candidate has 1-3 years of experience, knowledge of Wisconsin Medicaid, strong problem-solving skills, and proficiency with Microsoft Office.
Gainwell offers a collaborative, growth-oriented work environment with a commitment to improving healthcare services. Apply today to join a company that values career development, learning, and innovation!
About Gainwell
Gainwell is dedicated to driving meaningful improvements in healthcare through innovative technology and collaborative solutions. Our team is composed of experts committed to delivering impactful services for clients, providers, and communities, focusing on flexibility, learning, and career growth.
About the Role
As a Service Representative, you’ll play an essential role in supporting Wisconsin’s Children’s Long-Term Support (CLTS) program by managing inquiries, resolving issues, and maintaining strong relationships with stakeholders. This role involves both independent decision-making and teamwork, contributing to customer satisfaction through accurate, timely responses.
Key Responsibilities
- Research & Resolution: Address and resolve inquiries from providers, CWAs, and DHS staff.
- Systems Utilization: Use internal tools to investigate and resolve issues.
- Customer Satisfaction: Ensure timely, accurate responses to maintain high customer satisfaction.
- Relationship Building: Develop and sustain relationships with all program stakeholders.
- Training & Education: Conduct occasional training sessions for providers, CWAs, and DHS.
- Independent Decision-Making: Manage tasks independently while contributing to team objectives.
Qualifications
- Experience: 1-3 years in a related field; healthcare knowledge is preferred.
- Skills: Excellent problem-solving, communication, and computer skills, including proficiency in Microsoft Office.
- Attributes: Ability to work independently in a remote environment and handle complex issues effectively.
Benefits
- Competitive Salary: $54,300 – $77,500 annually.
- Comprehensive Benefits: Health, dental, and vision insurance.
- Retirement Savings: 401(k) with employer match.
- Flexible Vacation: Generous, flexible vacation policy.
- Professional Development: Access to leadership and technical development programs.
F5 Remote Jobs Spotlight: A Career as a Service Representative
A Service Representative supports stakeholders by managing inquiries, resolving issues, and providing training. This role at Gainwell combines technical proficiency with communication and problem-solving skills to enhance the customer experience. Working with providers and agencies to address Wisconsin CLTS program needs, you’ll gain hands-on experience in healthcare administration and relationship management.
Gainwell’s supportive work culture offers extensive professional growth opportunities, including flexible benefits, comprehensive healthcare, and remote work flexibility. This role is perfect for motivated individuals looking to make a difference in healthcare.
Quick Tips for Applicants: Stand Out as the Ideal Service Representative
Emphasize Healthcare Knowledge
Discuss any familiarity with Medicaid or healthcare programs. Share examples where your knowledge contributed to effective issue resolution or customer support.
Showcase Problem-Solving and Research Skills
Describe instances where you solved complex inquiries or research-based tasks, especially in a customer service or healthcare setting. Highlight your analytical approach to resolving customer needs.
Highlight Communication Skills
Explain your experience communicating with diverse stakeholders, such as providers, agencies, or government officials. Effective communication is essential for maintaining strong client relationships.
Discuss Experience with Technical Tools
Provide examples of your experience using software tools for customer support. Mention familiarity with Microsoft Office, CRM systems, or any other relevant software.
Illustrate Remote Work Readiness
Discuss your ability to work independently in a remote setting. Mention any practices or tools you use to stay organized, connected with your team, and productive in a virtual environment.
Frequently Asked Questions about the Service Representative Role
What are the main responsibilities of the Service Representative at Gainwell?
The primary duties include handling inquiries, providing customer support, and maintaining relationships with stakeholders, including providers and agencies involved in Wisconsin’s CLTS program. This role also involves conducting training sessions as needed.
What kind of training and support can I expect in this role?
Gainwell provides onboarding support to familiarize you with their tools, policies, and procedures. Ongoing training and development programs are available to enhance your skills in customer service and healthcare administration.
Is this a full-time or part-time position?
This is a full-time remote position, offering a standard Monday to Friday schedule. The role provides opportunities for professional growth within Gainwell’s flexible, supportive work environment.
What tools and technologies will I be expected to use?
You’ll primarily use internal systems to manage inquiries and track customer interactions. Familiarity with Microsoft Office Suite, especially Excel and Outlook, is beneficial. Gainwell will also provide training on any organization-specific software.
How does Gainwell support work-life balance for remote employees?
Gainwell offers flexible vacation, a 401(k) match, and comprehensive health benefits to support work-life balance. Remote work arrangements allow for flexibility, enabling employees to achieve professional and personal goals.
Ready to find a career with purpose?
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