Imagine Learning is hiring a remote Customer Success Manager (CSM) based in California.
This role is central to ensuring customer satisfaction, retention, and growth, working closely with school districts and educational institutions to implement our solutions. As a CSM, you’ll engage with stakeholders, support implementation and onboarding, analyze engagement data, and contribute to strategic account management.
Offering a competitive salary of $63,410 – $70,000 per year, plus bonus potential, this position includes health, dental, and vision plans, 401(k) matching, paid holidays, and flexible work arrangements. Ideal candidates will have a bachelor’s degree, 4+ years in customer relationship management within education technology, strong communication skills, and the ability to travel up to 30% as needed.
Join Imagine Learning’s mission-driven team, dedicated to empowering students and educators alike. Apply now to be part of a company that values innovation, DEIB+, and professional growth.
About Imagine Learning
Imagine Learning is a leader in educational technology, providing innovative solutions that inspire learning and support educators across the US. Our team works remotely and collaboratively, with headquarters in Tempe, AZ, and regional offices nationwide. Imagine Learning fosters a supportive culture, emphasizing career growth, DEIB+, and a mission-driven focus to improve educational outcomes.
About the Role
As a Customer Success Manager, you’ll build and maintain customer relationships, supporting the successful implementation of Imagine Learning’s educational solutions. The CSM will work closely with school districts, providing onboarding, strategic guidance, and regular check-ins to ensure positive customer experiences and successful product adoption.
Key Responsibilities
- Develop and maintain strong relationships with stakeholders to drive product adoption.
- Lead customer onboarding, ensuring a smooth initial experience with Imagine Learning’s platform.
- Conduct virtual and in-person check-ins to monitor progress, share data insights, and update on new features.
- Analyze customer engagement data, identifying areas for improvement and reinforcing product strengths.
- Collaborate with internal teams to support account growth and renewal opportunities.
- Assist with creating and managing customer sites, coordinating efforts for successful implementation.
Qualifications
- Education: Bachelor’s degree in a related field; equivalent experience considered.
- Experience: 4+ years managing customer relationships, ideally within educational technology.
- Skills: Strong communication, data analysis, and rapport-building abilities.
- Travel Requirements: Up to 30% travel within the US, as needed.
Benefits
- Compensation: $63,410 – $70,000 per year plus potential bonuses.
- Flexible Schedule: Remote work with flexible arrangements.
- Health Benefits: Multiple health, dental, and vision plans, including zero-premium options.
- 401(k): Company match available.
- Generous PTO and Holidays: 16 paid holidays, including floating holidays and a winter shutdown.
- Additional Benefits: Paid volunteer hours, professional development programs, and more.
F5 Remote Jobs Spotlight: A Career as a Customer Success Manager
A Customer Success Manager is essential to client satisfaction, guiding the customer journey from onboarding through continued engagement. At Imagine Learning, the CSM works closely with educational stakeholders to ensure seamless implementation, helping educators and institutions maximize their use of educational technology. This role combines relationship management, strategy, and analytics, requiring both empathy and a results-driven approach.
Working remotely within a supportive, DEIB+-focused environment, this position at Imagine Learning is ideal for professionals looking to make a meaningful impact in education. With competitive pay, comprehensive benefits, and ample opportunities for professional growth, Imagine Learning is committed to empowering both employees and customers.
Quick Tips for Applicants: Stand Out as the Ideal Customer Success Manager
Highlight Your Education Technology Experience
Share your experience with ed-tech solutions, emphasizing your knowledge of educational challenges and solutions. Provide examples of successful implementations or strategic support that benefited your previous customers.
Emphasize Relationship-Building Skills
Discuss how you’ve built strong, trusting relationships with clients. Share specific examples of how your rapport-building skills contributed to customer satisfaction, retention, or product adoption.
Showcase Your Data Analysis Abilities
As data insights are critical to this role, demonstrate your proficiency in analyzing customer engagement data. Describe how you’ve used data to identify trends or drive decision-making in customer success strategies.
Discuss Strategic Account Management Experience
This role requires a strategic approach to managing customer health and renewal opportunities. Detail any account strategies you developed or managed, particularly those that led to improved client satisfaction and growth.
Demonstrate Your Adaptability in a Remote Role
Share how you maintain productivity and clear communication in a remote environment. Highlight any tools or practices you use to stay connected with both customers and internal teams.
Frequently Asked Questions about the Customer Success Manager Role
What are the primary responsibilities for the Customer Success Manager at Imagine Learning?
The CSM oversees the customer journey, from onboarding to ongoing engagement, ensuring successful product adoption and customer satisfaction. Responsibilities include virtual and in-person check-ins, data analysis, and account growth strategies.
What kind of training and support can I expect in this role?
Imagine Learning provides training to familiarize you with their platform, best practices for customer success, and tools for data analysis. Ongoing support is available from team leads and colleagues to ensure you have the resources to excel.
Is there room for growth in this position?
Yes, Imagine Learning encourages professional development and offers opportunities for advancement within the Customer Success team or other departments, depending on your career goals.
What tools and technologies will I be expected to use in this position?
You’ll use a variety of tools, including customer relationship management (CRM) software, data analysis tools, and communication platforms. Familiarity with these tools or similar platforms will support your success in this role.
How does Imagine Learning support work-life balance for remote employees?
Imagine Learning offers flexible schedules, remote work options, and generous PTO to support work-life balance. Their benefits and policies are designed to promote both professional success and personal well-being.
Ready to find a career with purpose?
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.