Join Rocket Money and help people achieve their financial goals!
As a Remote Customer Experience Associate, you’ll provide exceptional support to our members through online chat, answering questions, troubleshooting issues, and guiding them on their financial journey.
This role offers competitive pay, benefits, and the opportunity to make a real impact in the fintech industry.
- Job Title: Customer Experience Associate (Remote, USA);
- Company: Rocket Money;
- Location: Fully Remote (USA);
- Salary: $20 – $24 per hour + bonus + benefits.
Empower Financial Well-being: Remote Customer Experience Associate at Rocket Money
Are you passionate about helping people achieve their financial goals? Rocket Money, a leading personal finance platform, is seeking a dedicated Customer Experience Associate to join our team in a fully remote capacity.
About Us:
Rocket Money’s mission is to empower people to live their best financial lives. We offer our members a unique understanding of their finances and a suite of valuable services that save them time and money.
We’re a fast-growing company with a supportive and collaborative culture, and we’re looking for individuals who share our passion for helping others achieve financial success. Â
About the Role:
As a Customer Experience Associate, you’ll be the friendly face of Rocket Money, interacting with our members through online chat. You’ll answer questions about the app, assist with account issues, and provide guidance on how to maximize the benefits of their Premium Memberships.
You’ll also play a key role in identifying and escalating technical issues, drafting support articles, and providing feedback on new features.
Responsibilities:
- Customer Support: Provide excellent customer service through online chat, answering questions, troubleshooting issues, and guiding members on their financial journey.
- Premium Membership Support: Assist members in maximizing the value of their Premium Memberships.
- Technical Escalation: Identify and escalate technical issues to the engineering team, communicating solutions effectively to members.
- Content Creation: Draft support articles and assist with creating member tutorials to enhance the user experience.
- Product Feedback: Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
About You:
- Passion for Finance: You have a genuine interest in personal finance and a desire to help others succeed in managing their money.
- Excellent Communication: Your writing is impressive, and you enjoy interacting with people through online chat.
- Empathetic: You can relate to and validate our member’s experiences, finding meaningful solutions to improve their situation.
- Problem-Solver: You’re proactive in identifying potential issues and finding effective resolutions.
- Organized & Efficient: You can manage multiple competing priorities and maintain a high level of productivity.
- Self-Motivated: You’re committed to continuous improvement and are always looking for ways to learn and grow.
- Bonus: Customer service experience in a B2C tech company is a plus.
What We Offer:
- Competitive Compensation: $20 – $24/hour + bonus + benefits.
- Comprehensive Benefits: Health, dental, and vision insurance, 401k matching, and unlimited PTO.
- Perks: Lunch daily (in-office only), snacks & coffee (in-office only), and commuter benefits (in-office only).
Quick Tips for Applicants: Stand Out as the Ideal Customer Experience Associate
- Showcase Your Passion for Personal Finance and Helping Others: Go beyond simply stating your interest. Share examples of how you’ve helped others with their finances or any personal experiences that demonstrate your commitment to financial well-being.
- Highlight Your Communication Skills: This role relies heavily on written communication through online chat. Showcase your ability to write clearly, concisely, and empathetically. Provide examples of how your communication skills have helped you build rapport with customers and resolve issues effectively.
- Demonstrate Your Problem-Solving and Initiative: Share examples of how you’ve proactively identified and solved problems in previous roles. Highlight your ability to think critically, analyze situations, and take initiative to find solutions.
- Emphasize Your Tech Savviness: This role requires proficiency in using online chat platforms and navigating the Rocket Money app. Showcase your comfort with technology and your ability to learn new systems quickly.
- Express Your Alignment with Rocket Money’s Mission: Rocket Money is dedicated to empowering people to live their best financial lives. In your cover letter, convey your enthusiasm for this mission and your desire to help members achieve their financial goals.
Ready to find a career with purpose?
Note:
- Only shortlisted candidates will be contacted for an interview.
- Rocket Money is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.