Compliance Analyst: Fully Remote, USA

Join InDebted’s growing team as a Remote Compliance Analyst!

We are revolutionizing debt collection with a customer-centric approach. In this role, you’ll ensure compliance with US regulations, manage client audits, and contribute to a culture of ethical practices.

We offer flexible work arrangements, a competitive salary, and the chance to be part of a mission-driven company transforming the industry. 5-7 years of relevant experience and a Bachelor’s degree required.

• Job Title: Compliance Analyst (Remote, USA);
• Company: InDebted;
• Location: Fully Remote (United States);
• Salary: Not Specified.

Ensure Ethical Practices and Regulatory Compliance: Compliance Analyst at InDebted

Are you a detail-oriented professional with a strong understanding of the US regulatory landscape, particularly as it relates to debt collection? InDebted, a leading innovator in the debt collection industry, is seeking a Compliance Analyst to join our fully remote team in the United States.

About Us:

InDebted is on a mission to change the world of consumer debt collection for good. We’re disrupting the traditional industry by providing businesses with a better way to support overdue customers. Our product-led approach, driven by AI and ML, places customer experience at the core of everything we do.

We’re a fully remote, global team of over 300 individuals working together to help millions of consumers resolve debt and achieve financial well-being. We’re experiencing significant growth, and now is an exciting time to join our team and contribute to our mission.

Summary Description:

As a Compliance Analyst, you’ll play a vital role in ensuring that InDebted operates ethically and adheres to all relevant regulations. You’ll manage client audits, coordinate responses to regulatory examinations, and collaborate with internal stakeholders to maintain a culture of compliance.

Your organizational skills, attention to detail, and understanding of the US regulatory environment will be essential to your success in this role.

Duties and Responsibilities:

• Manage Client Audits: Coordinate and manage responses to client audits, ensuring accuracy and timeliness.
• Regulatory Examinations: Assist with the timely collection and review of responses to external examinations by regulatory authorities.
• Maintain Compliance Knowledge: Stay up-to-date on applicable consumer protection laws and regulations, business operations, and internal compliance policies.
• Liaise with Stakeholders: Communicate effectively with internal teams, clients, and regulators to ensure all requests for information and audits are handled efficiently.
• Verify Risk Classification: Collaborate with business partners to verify risk classification and address questions on audits.
• Resolve Disputes: Research, respond to, and resolve complex or disputed audits.
• Enhance Audit Processes: Work with IT to streamline and improve the audit process through technology and automation.
• Track Remediation: Process and track audit remediation, ensuring timely resolution of any findings.
• Implement Change Management: Help design and implement a change management process to ensure audit remediation is effectively communicated and implemented throughout the organization.
• Develop Reporting: Design and implement management reporting to provide transparency into client audit activities.
• Support Compliance: Partner with the business to ensure compliant audit remediation.
• Coordinate On-Site Audits: Organize on-site seller audits, including agenda setting, logistics, and stakeholder engagement.
• Contribute to Projects: Assist with other compliance-related projects as directed by management.
• Ad Hoc Reporting: Support ad hoc reporting requests from management.

Experience and Skills:

• Education: Bachelor’s degree or equivalent work experience.
• Experience: 5-7 years of related and pertinent work experience.
• Technical Skills: Demonstrated proficiency in Google Workspace applications.

Must-Have:

• Experience in Risk and Compliance.
• Organizational, communication, time-management, and interpersonal skills.
• High attention to detail.
• Ability to handle multiple projects/tasks simultaneously while meeting deadlines.  
• Superior written and verbal communication skills.
• Ability to work collaboratively with employees, clients, and regulators.
• Proven experience in debt collection or debt buying.
• Knowledge of compliance risk assessments and regulatory requirements.
• Knowledge of risk & compliance legislation in the context of debt collectors in the United States.
• Considerable knowledge of business processes and systems.
• Commitment to delivering quality outcomes.
• Strong critical thinking skills and intellectual curiosity.

Nice to Have:

• Familiarity with data privacy regulations.
• Experience in other European countries.
• Memberships with organizations such as ACA, ICA, RMAI.

Our Benefits:

• Flexible working: We’re a global, fully remote team passionate about making work, work for you.
• Employee equity: Access to share options in something big
• Flexible paid leave: Our trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for.
• Uprise: Our EAP Provider supports your physical, social & psychological wellbeing.
• Remote work set-up: Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity.

Quick Tips for Applicants: Stand Out as the Ideal Compliance Analyst

1. Showcase Your Compliance Expertise: Go beyond simply listing your years of experience. Highlight specific examples of how you’ve ensured compliance, managed audits, and mitigated risk in previous roles, particularly within the debt collection or financial services industry.
2. Demonstrate Your Understanding of US Regulations: This role requires a strong grasp of US laws and regulations related to debt collection. Showcase your knowledge of relevant acts like the FDCPA, TCPA, and FCRA, and how you’ve applied them in practice.
3. Emphasize Your Analytical and Problem-Solving Skills: Highlight your ability to analyze complex situations, identify potential compliance risks, and develop effective solutions. Share examples of how you’ve used your critical thinking skills to resolve audit findings or improve compliance processes.
4. Showcase Your Communication and Collaboration Skills: Effective communication is crucial in this role. Demonstrate your ability to interact professionally with internal stakeholders, clients, and regulators. Highlight your experience in providing clear explanations, managing expectations, and fostering positive relationships.
5. Express Your Alignment with InDebted’s Values: InDebted is committed to transforming the debt collection industry with a customer-centric approach. In your cover letter, showcase your understanding of the importance of ethical practices and your passion for creating a positive customer experience, even in the context of debt collection.

Ready to find a career with purpose?