ModMed, a leading healthcare technology company, is seeking a Support Specialist I for an exciting remote job opportunity. This full-time position offers the chance to provide technical support for electronic medical records (EMR) systems while working from home with a company that is transforming healthcare delivery.
In this role, you will serve as the first point of contact for healthcare providers using ModMed’s suite of specialty-specific EMR solutions. You will troubleshoot technical issues, guide users through system functionality, and ensure medical practices can deliver excellent patient care without technology barriers.
The ideal candidate has 1-2 years of experience in customer service or technical support, strong problem-solving abilities, and a passion for helping others succeed with technology. Experience in healthcare or with EMR systems is a plus but not required as comprehensive training is provided.
Key Responsibilities
- Provide first-level technical support for ModMed’s EMR and practice management solutions
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Troubleshoot software issues and guide users through system functionality
- Document customer interactions and technical issues in the support ticketing system
- Escalate complex issues to appropriate teams while ensuring customer communication
- Contribute to knowledge base articles and support documentation
- Participate in ongoing training to stay current with product updates and features
- Collaborate with cross-functional teams to improve customer experience
Requirements
Experience
- 1-2 years of experience in customer service, technical support, or help desk roles
- Experience with ticketing systems and support tools
Technical Skills
- Strong computer literacy and ability to learn new software quickly
- Familiarity with Windows and web-based applications
- Experience with EMR systems or healthcare technology is a plus
Professional Skills
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to explain technical concepts to non-technical users
- Patient and empathetic approach when working with customers
Education
- Associate’s degree or equivalent experience preferred
- Technical certifications are a plus
Benefits & Perks
ModMed offers a comprehensive benefits package designed to support your health, wealth, and career growth:
- Competitive Compensation – Salary commensurate with experience plus bonus opportunities
- Health Benefits – Medical, dental, and vision insurance coverage
- Retirement Plans – 401(k) with company matching
- Paid Time Off – Generous PTO policy including holidays
- Remote Work – Full-time work from home flexibility
- Professional Development – Training programs and career advancement opportunities
- Wellness Programs – Employee wellness initiatives and resources
- Technology – Equipment provided for remote work setup
About ModMed
Modernizing Medicine (ModMed) is an award-winning healthcare technology company that provides specialty-specific electronic medical records (EMR) and practice management solutions. The company serves medical specialties including dermatology, gastroenterology, ophthalmology, orthopedics, pain management, plastic surgery, and urology.
ModMed’s cloud-based platform helps healthcare providers streamline their workflows, improve patient outcomes, and grow their practices. With a commitment to innovation and customer success, ModMed has been recognized as one of the fastest-growing healthcare IT companies and a great place to work. The company values diversity, collaboration, and continuous improvement.
The Support Specialist Role in Today’s Remote Work Market
Healthcare IT support roles have experienced significant growth as medical practices increasingly adopt electronic health records and digital solutions. The demand for technical support professionals who understand both technology and healthcare workflows continues to rise, creating stable career opportunities in this essential sector.
Remote support specialists in healthcare technology typically earn between $40,000 and $55,000 annually for entry-level positions, with opportunities for advancement into senior support, implementation, or product specialist roles. This career path offers excellent stability and growth potential in the expanding healthcare technology industry.
Insider Tips for Applicants
Highlight Your Customer Service Excellence
Even if you lack healthcare experience, strong customer service skills are crucial for this role. Prepare examples of how you have helped customers solve problems, remained patient in challenging situations, and exceeded expectations in previous support roles.
Demonstrate Your Technical Aptitude
Show that you can learn new technology quickly by discussing software or systems you have mastered. If you have experience troubleshooting technical issues for others, whether professionally or informally, highlight those experiences.
Research ModMed’s Products
Take time to understand what EMR systems do and how they help healthcare providers. Familiarity with ModMed’s specialty-specific approach will show genuine interest in the company and the healthcare technology space.
Frequently Asked Questions
Do I need healthcare experience for this role?
Healthcare experience is a plus but not required. ModMed provides comprehensive training on their products and healthcare workflows. What matters most is your customer service skills, technical aptitude, and willingness to learn. Many successful support specialists come from other industries.
What does the training process look like?
ModMed offers thorough onboarding and training programs for new support specialists. You will learn about the company’s EMR solutions, healthcare terminology, and support processes. Ongoing training keeps you updated on new features and product enhancements.
What are the typical working hours?
As a support specialist, you will work during business hours to assist healthcare practices when they need help most. Specific schedule details will be discussed during the hiring process. The role offers the flexibility of working from home while maintaining consistent support coverage.
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.