Health Advocate: CVS Health is Hiring Remote

CVS Health, the nation’s largest provider of healthcare services, is offering a fantastic remote job opportunity for a Health Advocate on their Healthy Outcomes Team. This full-time position offers competitive pay ranging from $17.00 to $28.46 per hour and includes comprehensive benefits from one of America’s most respected healthcare companies.

As a Health Advocate, you will interact with members telephonically to inspire healthy behaviors and support their wellness journey. This role is perfect for compassionate individuals who want to make a meaningful impact on people’s health while enjoying the flexibility of working from home.

CVS Health is committed to building a world of health around every consumer, and this position plays a vital role in that mission. You’ll be joining a team of over 300,000 purpose-driven colleagues who are passionate about transforming healthcare and making it more accessible to millions of Americans.

Key Responsibilities

• Interact with members telephonically to inspire and encourage healthy behaviors
• Support members in utilizing their preventative benefits effectively
• Provide guidance on health and wellness resources available to members
• Document member interactions and track progress toward health goals
• Collaborate with healthcare teams to ensure comprehensive member support
• Educate members about available programs and services
• Handle inbound and outbound calls with professionalism and empathy
• Meet performance metrics while maintaining quality member interactions

Requirements

Education

• High School Diploma or G.E.D. required

Professional Experience

• Previous experience in healthcare, customer service, or wellness coaching preferred
• Call center or telephonic outreach experience is beneficial

Technical Skills

• Proficiency with computer systems and software applications
• Ability to navigate multiple systems while on calls
• Strong documentation and data entry skills

Soft Skills

• Excellent verbal communication and active listening skills
• Empathy and genuine interest in helping others improve their health
• Strong motivational and coaching abilities
• Patient and understanding demeanor
• Self-motivated with ability to work independently

Benefits & Perks

CVS Health offers one of the most comprehensive benefits packages in the healthcare industry, designed to support employees and their families.

• Health Insurance – Medical, dental, and vision coverage
• 401(k) Plan – Company matching to help you save for retirement
• Tuition Reimbursement – Support for continuing education and career development
• Employee Stock Purchase Plan – Opportunity to invest in CVS Health
• Paid Time Off – Generous vacation and sick leave policies
• Family Leave – Support for life’s important moments
• Remote Work – Full work-from-home capability
• Career Growth – Opportunities to advance within a Fortune 500 company
• Employee Discounts – Savings on CVS products and services
• Wellness Programs – Resources to support your own health journey

About CVS Health

CVS Health is the nation’s largest provider of healthcare services and prescriptions, fulfilling over 1 billion annual prescriptions and serving an average of 5 million customers every day. The company operates over 9,500 pharmacy stores, 1,100 MinuteClinic locations, and a thriving online pharmacy, making healthcare more accessible to communities across America.

In 2018, CVS Health combined forces with Aetna, marking a transformative shift that positioned the company to better serve the consumer healthcare experience. CVS Health has earned numerous accolades including a spot on the Fortune 500 list (ranking 12th on the U.S. list), recognition from Fast Company as one of the 50 Most Innovative Companies, and a place on DiversityInc’s Top 10 Companies for Veterans list.

The Health Advocate Role in Today’s Remote Work Market

Health advocacy and wellness coaching positions have seen tremendous growth as healthcare companies invest more in preventive care and member engagement. Remote health advocate roles offer the unique opportunity to make a positive impact on people’s lives while enjoying the flexibility of working from home, making them increasingly popular among healthcare professionals.

Salaries for Health Advocates typically range from $15 to $30 per hour, with major healthcare organizations like CVS Health offering comprehensive benefits that significantly increase total compensation value. Career advancement opportunities include roles in care management, health coaching leadership, and specialized wellness program development.

Insider Tips for Applicants

Highlight Your People Skills

This role is fundamentally about connecting with people and inspiring positive change. Prepare examples that demonstrate your ability to motivate others, handle sensitive conversations with empathy, and build rapport quickly over the phone. Experience in coaching, counseling, or mentoring can be particularly valuable to highlight.

Show Your Healthcare Knowledge

While extensive medical knowledge isn’t required, demonstrating familiarity with preventive health concepts, wellness programs, and healthy lifestyle practices will set you apart. Research common preventive care services and how they benefit members to show your genuine interest in healthcare advocacy.

Prepare Your Home Office for Success

CVS Health requires a professional, private workspace for remote positions. Be ready to discuss your home office setup, including reliable internet, a quiet environment, and appropriate equipment. Having a dedicated workspace demonstrates your readiness for this remote opportunity.

Frequently Asked Questions

Is this position fully remote?

Yes, this Health Advocate position is fully remote. You will work from your home and need to have a private, confidential workspace free from distractions. CVS Health provides support for remote employees and has established infrastructure for virtual training and collaboration.

What are the typical work hours for this position?

This is a full-time position, typically Monday through Friday. Specific hours may vary based on business needs, and CVS Health may require occasional flexibility. The exact schedule will be discussed during the interview process to ensure alignment with your availability.

Do I need healthcare experience to apply?

While healthcare experience is preferred, it is not strictly required. CVS Health values strong communication skills, empathy, and genuine desire to help others achieve better health outcomes. If you have customer service experience and a passion for wellness, you may be an excellent candidate for this role.