Bilingual Customer Service Representative: One Inc Hiring Remote

One Inc, a leading digital payments platform in the insurance industry, is seeking friendly Bilingual Customer Service Representatives for full-time remote job positions paying $20 per hour. This entry-level role serves insureds, individuals, service providers, and adjusters with claim payment questions and technical support for One Inc’s insurance payment processing systems. Working 11:00 AM to 8:00 PM Eastern Time, you’ll assist customers through multiple channels including phone, email, and chat, providing empathetic problem-solving that exceeds expectations.

One Inc operates as one of the fastest-growing digital payments platforms in the insurance industry, managing billions of dollars annually in premiums and claims payments. The company’s mission centers on providing insurers the capability to give customers what they expect: choice, control, convenience, and continuity through seamless digital payment experiences for both inbound and outbound insurance transactions.

This position suits detail-oriented people-persons with growth mindsets who thrive on solving problems and supporting customers during potentially stressful insurance claim situations. Your bilingual English/Spanish capabilities expand your ability to serve diverse customer populations, making you particularly valuable to One Inc’s insurance clients serving Spanish-speaking communities. The role offers competitive salary, comprehensive benefits including medical, dental, vision, 401(k), commitment to work-life balance, and promotion-from-within culture that rewards strong performance.

Key Responsibilities

Maintaining positive, empathetic, and professional attitude toward customers always forms the foundation of successful customer service. Insurance claim payments often involve customers experiencing property damage, injuries, or other stressful situations requiring both technical assistance and emotional intelligence.

Responding promptly to customer inquiries across multiple contact channels—phone, email, and chat—requires efficient multi-tasking and communication platform proficiency. You’ll need to manage incoming requests through various channels without losing track of follow-ups or service quality.

Communicating with customers through various channels demands adaptability in communication style. Phone conversations require different approaches than email explanations or chat interactions, necessitating flexibility while maintaining consistent professionalism and helpfulness.

Resolving customer complaints and de-escalating situations showcases your problem-solving and emotional intelligence capabilities. When resolution exceeds your authority, you’ll effectively escalate to team leads, managers, or specialized internal resources while maintaining customer confidence that their issues will be addressed.

Becoming knowledgeable in One Inc’s products and services enables you to answer questions accurately and guide customers effectively through payment processes, troubleshooting technical issues, and understanding how digital insurance payments work within One Inc’s platform.

Keeping detailed records of customer interactions, transactions, comments, and complaints creates documentation that supports service quality, protects both customers and company in disputes, and provides data for service improvement initiatives. Your attention to detail in documentation directly affects operational efficiency.

Communicating and coordinating with colleagues as necessary ensures complex issues get resolved efficiently through teamwork rather than isolated individual efforts. You’ll collaborate with technical support, payment processing, and other departments to deliver complete solutions.

Providing feedback on efficiency of customer service processes contributes to continuous improvement. Your frontline perspective identifies bottlenecks, confusing procedures, or opportunities for enhancement that management might not see from their vantage point.

Ensuring customer satisfaction and providing professional support throughout all interactions builds trust in One Inc’s services and contributes to client retention in the competitive insurance technology marketplace.

Required Qualifications and Desired Traits

Bilingual English and Spanish proficiency is required for this specific position variant, enabling you to serve Spanish-speaking customers with the same quality and professionalism as English speakers. Your fluency in both languages makes you valuable for insurance companies serving diverse customer populations.

Action-oriented mindset means you take initiative to resolve issues rather than waiting for direction or passing problems to others unnecessarily. Growth mindset demonstrates openness to learning, feedback, and continuous improvement rather than fixed thinking about your capabilities.

Positive outlook helps you maintain energy and enthusiasm even during challenging customer interactions or high-volume periods. Problem-solver mentality positions you as someone who sees obstacles as challenges to overcome rather than reasons why things can’t be done.

Self-starter qualities enable you to work independently in remote settings without constant supervision, taking ownership of your performance and productivity without requiring micromanagement.

Demonstrated ethical behavior ensures you handle sensitive customer information, payment data, and insurance claim details with integrity and respect for privacy and security requirements.

Strong drive pushes you to exceed rather than merely meet expectations, distinguishing yourself through effort, quality, and results. Team player approach means supporting colleagues, sharing knowledge, and contributing to collective success rather than only individual achievement.

Supportive and adaptable to change qualities help you thrive in growing technology company where processes, systems, and expectations evolve as the business scales. Commitment to personal and professional development demonstrates you view this role as career building rather than just a job.

Physical Demands and Work Environment

Working in standard indoor office setting means you’ll need appropriate home office space with professional environment for customer interactions. Exposure to computer screens throughout your workday requires visual acuity to read information on monitors and documents clearly, with or without correction.

Repetitive motion requirements involve substantial movements of wrists, hands, and fingers during continuous keyboard use for documentation and system navigation. Sufficient mobility to work in office setting includes ability to stand or sit for prolonged periods as you manage customer inquiries throughout your shift.

Operating office equipment including computer keyboards, mice, scanners, and other tools requires manual dexterity and coordination. Vision sufficient to read computer screens and printed materials ensures you can access information needed for customer support.

Hearing ability in normal audio range with or without corrections supports telephone customer service and video conference participation with colleagues. Reasonable accommodations can be made to enable individuals with disabilities to perform essential job functions.

Compensation and Benefits

The position pays $20 per hour for full-time work at 37.5 hours weekly, totaling approximately $39,000 annually. This competitive rate for entry-level customer service reflects the bilingual requirement and insurance industry specialization.

Working hours run 11:00 AM to 8:00 PM Eastern Time, accommodating customers across US time zones during business hours and early evening when many people handle personal business after work. This afternoon-evening schedule may suit those preferring later starts to traditional 9-5 arrangements.

Comprehensive benefits package includes medical, dental, and vision insurance protecting your health and wellbeing. 401(k) retirement plan helps build long-term financial security through tax-advantaged savings.

One Inc’s commitment to solid work-life balance demonstrates understanding that sustainable performance requires personal time and boundaries. The company’s policy of promoting from within whenever possible creates genuine advancement opportunities for strong performers rather than perpetually hiring external candidates for senior roles.

Headquartered in Folsom, California, One Inc offers these benefits alongside career development in one of the fastest-growing digital payments platforms in insurance, positioning you within an expanding industry segment.

About One Inc

One Inc provides insurers with digital payments capabilities that give their customers choice, control, convenience, and continuity—qualities consumers increasingly expect from all service providers. This represents the Power of One™: cohesive and seamless experiences for both inbound premium payments and outbound claims disbursements.

The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating frictionless payment experiences for both premiums and claims. As one of the fastest-growing platforms in the insurance industry, One Inc manages billions of dollars annually in insurance-related payments.

The company’s growth trajectory reflects insurance industry’s ongoing digital transformation as carriers recognize that payment experiences significantly affect customer satisfaction and retention. One Inc positions itself at intersection of fintech and insurtech, leveraging payment technology to improve insurance customer experiences.

As an equal opportunity employer complying with all EEOC legislation in each jurisdiction, One Inc creates inclusive workplace valuing diverse backgrounds and perspectives. The company operates with integrity and professionalism across all stakeholder relationships.

The Bilingual Customer Service Representative Role in Today’s Remote Work Market

Bilingual customer service positions command premiums in compensation and hiring priority as companies recognize the competitive advantage of serving diverse customer populations in their preferred languages. The demand for Spanish/English bilingual support has grown across industries as Hispanic populations expand and companies prioritize inclusive service delivery. Remote work has enabled companies to access bilingual talent nationwide rather than limiting recruitment to specific geographic markets with large Hispanic populations, expanding opportunities for qualified bilingual professionals regardless of location.

Compensation for bilingual customer service representatives typically ranges from $18-24 per hour, with insurance and financial services often paying toward higher ends due to industry specialization and regulatory complexity. Entry-level positions offer strong foundations for career growth, with bilingual capabilities creating advantages for advancement into specialized roles, team leadership, training, quality assurance, or client relationship management. The skills developed—bilingual communication, insurance knowledge, problem-solving, technical system proficiency—transfer well across financial services, healthcare, and other industries requiring bilingual customer support.

Insider Tips for Applicants

Demonstrate Your Bilingual Proficiency with Concrete Examples

Being bilingual on paper differs from effectively using both languages in professional customer service contexts. In your application, provide specific examples of how you’ve used Spanish in work settings—whether serving Spanish-speaking customers, translating documents, training bilingual teams, or mediating between English and Spanish speakers. Describe your fluency level honestly: are you a native Spanish speaker, heritage speaker, or learned Spanish through education? Can you handle complex financial terminology in Spanish, or is your proficiency more conversational? Discuss situations where your bilingual capabilities solved problems, expanded service reach, or created value beyond what monolingual team members could provide. During interviews, expect to demonstrate Spanish proficiency through conversation or role-play scenarios, so be prepared to switch between languages naturally while maintaining professionalism in both.

Emphasize Your Customer Service Mindset and Problem-Solving Approach

One Inc seeks people-persons with empathy and problem-solving skills beyond just following scripts. Provide examples from previous customer service work showing how you’ve gone beyond minimum requirements to help customers, de-escalated tense situations through empathy and patience, or found creative solutions to unusual problems. Discuss your philosophy about customer service: what does exceptional service mean to you, and how do you balance empathy with efficiency? Describe challenging customer interactions you’ve handled successfully, focusing on your thought process and interpersonal approach rather than just outcomes. Insurance claim payments often involve customers experiencing stressful situations—property damage, injuries, disputes—so demonstrating emotional intelligence and ability to remain calm and helpful under pressure distinguishes you from candidates with purely transactional customer service experience.

Show Your Growth Mindset and Long-Term Career Interest

The desired traits section emphasizes growth mindset, commitment to development, and qualities suggesting long-term potential rather than just filling a seat. Discuss your career goals and how this position fits your professional development trajectory. Mention specific skills you want to develop, knowledge areas you’re interested in learning, or advancement paths within insurance technology or customer service that motivate you. If you’ve pursued continuing education, certifications, or self-directed learning in past roles, share these examples demonstrating commitment to improvement. Address One Inc’s promote-from-within culture explicitly, expressing interest in growing with the company rather than viewing this as temporary employment. Companies increasingly seek employees who will develop into senior roles rather than constantly replacing entry-level staff, so candidates projecting growth potential and loyalty have significant advantages.

Frequently Asked Questions

How strictly is the 11:00 AM to 8:00 PM Eastern Time schedule enforced?

The posting specifies these exact hours for the full-time position, suggesting this isn’t flexible scheduling but rather a set shift. This afternoon-evening schedule accommodates insurance customers across US time zones during business hours and early evening. During the interview, clarify whether this schedule is fixed or if there’s any flexibility in start/end times, whether weekend work is ever required, and how holidays are handled. Also ask about lunch breaks and shorter breaks during the nine-hour window—is it truly 37.5 hours weekly suggesting a 30-minute unpaid lunch daily? Understanding the exact schedule structure helps you assess whether this timing fits your personal life, particularly if you have family obligations, are in different time zones, or have other commitments that might conflict with consistent late afternoon and evening work.

What career advancement opportunities exist for Customer Service Representatives?

One Inc mentions a policy of promoting from within whenever possible, but the practical reality of advancement opportunities matters more than policy statements. During your interview, ask specific questions about career paths: what positions do successful Customer Service Representatives typically advance into—senior representative roles, team leads, quality assurance, training, client relationship management? What timeline and performance criteria typically lead to promotions? Can you provide examples of current employees who started in customer service and advanced to other roles? Are there formal development programs, mentorship, or training that prepare representatives for advancement? Understanding whether promotion from within represents genuine practice or aspirational policy helps you assess long-term opportunity. Also ask about lateral movement possibilities into other One Inc departments if your interests or strengths lead you toward different functions like operations, implementation, or product roles.

What technical systems and insurance knowledge will I need to learn?

The position requires becoming knowledgeable in One Inc’s products and services plus handling basic technical troubleshooting. Ask about the training program: how long is initial training, and what format does it take—self-paced online learning, live instruction, shadowing experienced representatives? What systems will you use daily—CRM platforms, payment processing systems, communication tools? How complex is the insurance payments domain knowledge required, and what resources support ongoing learning as products and processes evolve? Also clarify technical support available when you encounter issues beyond your expertise—is there escalation to dedicated technical support teams, or are customer service representatives expected to handle all technical questions? Understanding the learning curve and support structure helps you assess whether this entry-level position matches your technical comfort level and learning style.