Remote Customer Service Associate at ConServe – $18/Hour

ConServe is hiring a Customer Service Associate for a full-time work-from-home opportunity earning $18 per hour. This remote job involves initiating outbound calls to consumers on behalf of clients, gathering information, providing account updates, and helping resolve consumer inquiries through a consultative approach. You’ll represent ConServe’s clients professionally while building rapport with consumers, documenting interactions accurately, and achieving daily productivity goals in a structured remote environment.

This position suits someone who excels at phone communication, enjoys problem-solving conversations, and thrives in goal-oriented work. Working Monday through Friday from 9:00 AM to 6:00 PM Eastern Time, you’ll make consistent outbound calls to help consumers understand their account situations and explore resolution options. The role emphasizes account penetration and information gathering rather than aggressive collection tactics, requiring strong listening skills, empathy, and professional communication.

ConServe operates as a Drug Free Workplace committed to equal opportunity employment, offering a secure work-from-home arrangement for qualified candidates who can maintain productivity and professionalism in remote settings. If you have customer service experience, excellent verbal communication skills, and the ability to work independently from a home office, this opportunity provides stable employment with clear performance metrics and supportive management.

Key Responsibilities

Initiating outbound calls forms the core of your daily work. You’ll act as your client’s representative, reaching out to consumers to build rapport, gather information, provide answers, and problem-solve collaboratively. Your approach focuses on consultation rather than confrontation, helping consumers understand their situations and explore available options.

Account penetration efforts drive your productivity metrics. You’ll work assigned accounts strategically, obtaining information from consumers to understand their current financial situations and identify appropriate solutions. Your goal is thorough information gathering that enables informed decision-making for both consumers and clients.

Documentation accuracy ensures proper record-keeping across consumer account fields. You’ll navigate ConServe’s database systems effectively, using appropriate forms, disposition codes, and detailed notes as required. Your documentation creates the official record of all consumer interactions and must meet quality standards for completeness and accuracy.

Gathering proper documentation from consumers requires follow-through and organization. You’ll request necessary paperwork, track what’s been received, and maintain appropriate follow-up schedules to ensure complete information collection without excessive consumer burden.

Meeting productivity goals keeps you accountable to performance standards. Daily, weekly, and monthly account penetration targets set by management provide clear benchmarks for success. You’ll work a specified number of accounts daily and maintain acceptable call volumes as assigned by leadership.

Record maintenance optimizes system functionality. Proper management and updating of account systems maximizes contact opportunities and ensures efficient workflow. Your attention to system hygiene prevents duplicate efforts and maintains data integrity.

Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program is non-negotiable. You’ll follow established policies and procedures that protect consumers, maintain client relationships, and ensure legal compliance across all interactions.

Required Qualifications

A high school diploma or GED forms the minimum educational requirement. This baseline ensures you have foundational communication and comprehension skills necessary for professional consumer interactions.

Availability to work Monday through Friday from 9:00 AM to 6:00 PM Eastern Time is mandatory. This consistent schedule ensures adequate staffing during business hours when consumers are most reachable. Attendance is critical in this position, making reliability and schedule commitment essential.

Prior customer service experience is preferred though not absolutely required. Previous work handling consumer inquiries, resolving complaints, or providing information by phone strengthens your application and reduces your learning curve.

Fluency in conversational English with proficiency in reading and writing English is required. Clear communication forms the foundation of success in this role, requiring comfort with professional language and ability to articulate complex information clearly.

Spanish fluency represents a valuable plus that expands your ability to serve diverse consumer populations. Bilingual skills increase your value to ConServe and may provide opportunities for advancement or specialized assignments.

Strong professional verbal communication skills encompass listening, persuading, negotiating, and obtaining resolution. You must communicate effectively under various circumstances, maintaining professionalism even when conversations become challenging or emotional.

Intermediate computer skills enable efficient navigation of software packages, databases, and internet resources while simultaneously conducting phone conversations. You’ll document calls in real-time, requiring comfortable multitasking with technology.

Strong organizational and time management skills help you juggle multiple accounts, follow-up schedules, and productivity requirements without dropping details. Attention to detail prevents documentation errors and ensures accuracy across all work.

Ability to follow directions while acting independently to resolve problems demonstrates your judgment and decision-making capability. You’ll work with management guidance but must think critically when unique situations arise.

Collaborative work style with professional interpersonal skills creates positive team dynamics. Even working remotely, you’ll interact with colleagues and must maintain constructive relationships that support collective success.

History of maintaining confidentiality and trustworthiness is essential when handling sensitive consumer financial information. Your integrity must be beyond question given the private nature of account details.

Ability to work from home in secure, professional environment ensures both productivity and data protection. Your workspace must support focused work and maintain confidentiality standards.

Proficiency in Word, Excel, ConServe’s Database Systems, and email is preferred. Familiarity with these tools accelerates your training and improves efficiency.

Legal authorization to work in the United States is required, as is absence of conflicts of interest with ConServe or their clients.

Physical Demands and Work Environment

The position requires ability to sit or remain sedentary for your entire work shift, which may be 8, 9, or 10 hours depending on scheduling. Ergonomic home office setup becomes important for maintaining comfort and preventing strain during extended sitting periods.

Ability to talk and listen on a phone for your entire work shift is mandatory. Your voice and hearing must support continuous phone conversations throughout the day, with only periodic breaks as required by law.

Typing on a computer for your entire work shift while simultaneously conducting conversations requires stamina and coordination. You’ll document interactions in real-time, demanding sustained focus and physical capability for extended computer use.

Occasionally lifting or moving up to 25 pounds covers any physical materials or equipment needs. This requirement is minimal but ensures you can handle standard office equipment.

Reasonable accommodations can be made to the extent required under applicable law for individuals with disabilities to perform essential job functions.

Compensation and Benefits

The position pays $18.00 per hour for full-time work at 40 hours weekly, totaling approximately $37,440 annually before taxes. This represents fair compensation for customer service work in a remote arrangement.

Notably, this work-from-home position does not include monthly bonus opportunities, distinguishing it from some other ConServe roles. Your compensation remains consistent at the hourly rate without performance-based bonuses.

The remote work arrangement eliminates commuting time and expenses while allowing you to create a personalized home office environment. You’ll need to provide your own workspace that meets ConServe’s security and professionalism standards.

Working for ConServe connects you to an established company with clear policies, structured management, and commitment to ethical business practices. The company’s mission emphasizes improving the human condition and fostering long-term beneficial relationships with all stakeholders.

About ConServe

ConServe, operating as Continental Service Group, LLC, specializes in customer contact services and account management solutions for client organizations. The company handles consumer communications on behalf of clients, focusing on information gathering, problem resolution, and account updates through consultative approaches.

The company’s mission statement emphasizes satisfying client needs in ways that improve the human condition while fostering mutually beneficial relationships with clients, employees, suppliers, business partners, and communities. This values-driven approach distinguishes ConServe’s operations from purely transactional service providers.

As a Drug Free Workplace, ConServe maintains clear standards for employee conduct and work environment safety. The company complies with all applicable employment laws and provides equal opportunity regardless of protected characteristics including race, color, religion, national origin, sex, age, disability, and other legally protected statuses.

ConServe’s commitment to accessibility extends to their application process and website, with dedicated resources available for candidates needing accommodations or assistance during recruitment.

The Customer Service Associate Role in Today’s Remote Work Market

Customer service positions have increasingly transitioned to remote arrangements, with technology enabling effective consumer interactions from home offices. Call center and contact center operations discovered that remote agents often match or exceed in-office productivity while enjoying greater job satisfaction from work-life balance improvements. Demand for customer service professionals remains strong across industries as companies prioritize customer experience and need skilled communicators to represent their brands. The shift to remote work has expanded geographic talent pools, allowing companies to hire qualified candidates regardless of location.

Compensation for remote customer service associates typically ranges from $15-22 per hour depending on industry, complexity of products or services supported, and required skills. Positions involving outbound calling and account management often pay toward the higher end of ranges compared to inbound-only roles. Career progression frequently leads to senior customer service roles, team leadership positions, quality assurance, training, or operations management. The skills developed—communication excellence, problem-solving under pressure, documentation accuracy, technology proficiency—transfer well across industries and create foundations for various career trajectories in customer-facing operations.

Insider Tips for Applicants

Emphasize Your Phone Communication Skills and Customer Service Experience

This role centers entirely on phone-based consumer interaction, making your verbal communication abilities your most valuable asset. In your application, provide specific examples of previous customer service work, particularly phone-based roles where you handled challenging conversations, resolved conflicts, or gathered sensitive information. Describe your approach to building rapport quickly, your techniques for active listening, and how you’ve successfully helped customers understand complex information. If you have metrics from previous roles—customer satisfaction scores, resolution rates, or productivity achievements—include these to demonstrate proven success in similar work. ConServe needs confidence you’ll represent their clients professionally and effectively over the phone.

Demonstrate Your Self-Management and Remote Work Capabilities

Working from home requires self-discipline, motivation, and ability to maintain productivity without direct supervision. Describe your home office setup, your strategies for staying focused during long shifts, and your approach to meeting goals independently. If you have previous remote work experience, highlight this prominently and discuss how you’ve successfully managed your time, maintained quality standards, and communicated effectively with remote supervisors. Mention your reliability regarding attendance and schedule adherence, as the posting explicitly states attendance is critical. ConServe needs assurance you’ll be present, productive, and professional despite working from a home environment with potential distractions.

Showcase Your Attention to Detail and Documentation Skills

Accurate documentation in database systems represents a core responsibility, affecting both compliance and operational efficiency. Discuss your experience with data entry, CRM systems, or database management, emphasizing your accuracy rates and attention to detail. Provide examples of how you’ve maintained detailed records, followed specific documentation protocols, or ensured data integrity in previous roles. If you’re comfortable learning new software systems quickly, mention this adaptability. Describe situations where your thorough documentation prevented problems or helped resolve disputes. Strong documentation skills distinguish adequate performers from excellent ones in customer service roles where records create the official interaction history.

Frequently Asked Questions

What exactly does “account penetration” mean in this role?

Account penetration refers to successfully making contact with consumers assigned to your accounts and gathering meaningful information during those interactions. It’s not about aggressive collection tactics but rather about effectively reaching consumers, engaging them in productive conversations, and obtaining the information needed to understand their situations and explore solutions. Your success is measured by how many accounts you work, how many consumers you reach, and the quality of information you gather. During the interview, ask for specific examples of what constitutes successful account penetration in their metrics to understand exactly what performance standards you’ll be measured against and what daily productivity expectations look like.

How does ConServe support work-from-home employees with technology and training?

The job posting doesn’t specify whether ConServe provides equipment or requires employees to furnish their own computers and technology. This is crucial to clarify during the interview process. Ask whether they provide laptops, headsets, and necessary software, or if you’re expected to have your own computer meeting specific requirements. Inquire about their remote access technology, training process for new hires, and ongoing support for technical issues that might arise while working from home. Understanding what technology you must provide versus what they supply ensures you can meet the position’s requirements. Also ask about their training program—whether it’s virtual or requires initial in-person attendance—and how they onboard remote employees effectively.

What career advancement opportunities exist within ConServe?

Customer service associate positions often serve as entry points to larger organizations, but advancement potential varies significantly between companies. During your interview, ask about typical career paths for successful customer service associates at ConServe. Do top performers move into senior associate roles with different responsibilities or compensation? Are there team lead or supervisor opportunities? Does the company promote from within or typically hire externally for management positions? Understanding their track record with employee advancement helps you assess whether this role offers growth potential or primarily provides steady employment at the associate level. Also inquire about professional development opportunities, training programs, or skills development that might prepare you for advancement within the organization.