REMOTE CUSTOMER SERVICE REP, BI-LINGUAL SPANISH – WORK FROM HOME: Aspira Connect is hiring for a fully remote home office role!

By F5 Remote Jobs Last updated Aug 17, 2025 12

🏢 Company: Aspira Connect

📍 Location: Remote

💼 Type: Full Time

🏠 Work Model: 100% Remote

🌍 Global Opportunity: Work from anywhere in the world

📋 Job Description

Retail Contact Center Team OverviewThe Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations.Position Purpose and ImpactSeeking a Part-Time Bi-lingual Spanish, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty.This is a fully remote, part-time, position working approximately 29 hours per week. Responsibilities Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. Follow established processes to assist customers with reservations, ticketing, permits, and other services. Effectively transfer customers to the appropriate department when needed. Seek management support when necessary for complex issues or escalations. Document customer interactions accurately according to company standards. Update customer accounts and system information accurately. Meet individual KPIs and support department goals for customer service excellence. Adhere to company policies, procedures, and performance standards. Complete all required training and coaching within set timeframes. Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. Contribute to a positive team environment by delivering best-in-class service and supporting department goals. Perform other duties as assigned to support the contact center. A flexible schedule is required, including evening or weekend hours Desired Qualifications Strong customer service skills with a professional, calm demeanor. Ability to listen attentively, demonstrate empathy, and respond to customer needs. Builds rapport with customers through friendly and professional interactions. Proficient in following scripts and documenting customer interactions. Demonstrates ownership and accountability, ensuring customers receive exceptional service. Strong communication skills, both verbal and written, with excellent attention to detail. Desired Education and Experience High School Diploma or equivalent. 1+ years of inbound contact center experience. 2+ years of customer-facing experience in a service role. Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS. Desired Hardware and Software Competency Basic proficiency in Microsoft Office Suite. Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus. General internet skills and the ability to use various online tools. General Physical DemandsThe below physical demands are representative of those required to successfully perform the essential functions of this job. Visual Acuity: Close visual acuity to read and analyze data on a computer monitor. Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media. Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment. Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks. Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds. Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.

General Tips for the Perfect Home Office:

What do I need at home to work remotely?

The basics are internet of at least 10MB, a space where you can concentrate (could be a table in the living room or bedroom), a computer with webcam, and headphones with a microphone for meetings. If possible, invest in a comfortable chair – your back will thank you. Good lighting also makes a difference in video calls. Having this minimal setup is essential to apply for remote job opportunities available in the market.

Is home office suitable for every type of professional?

Definitely not. You need to be disciplined to avoid the temptation of bed or TV. You have to know how to organize yourself without someone supervising you in person, meet deadlines on your own, and be proactive in communication. If you’re the type who needs constant supervision or gets easily distracted, you might have difficulties. That’s why, before seeking remote work, honestly evaluate whether you have this profile.

How do companies monitor remote work?

The focus shifts from “how many hours you sat at your desk” to “what you delivered.” Companies use tools like Trello, Asana, or Monday to track projects, hold daily or weekly meetings for alignment, and establish clear goals. Some use monitoring software, but most prefer to trust results. This is an important characteristic of modern remote work.

What are the main advantages of remote work?

Goodbye traffic! You save 2-3 hours per day on commuting, spend less on transportation and food. You can wake up later, have lunch at home, be present to receive deliveries, and have more time with family. The flexibility also allows you to work from anywhere – some even travel while working. These advantages make home office increasingly sought after.

What are the biggest challenges of working from home?

The refrigerator calling your name every hour, family thinking you’re available because you’re at home, the difficulty of “switching off” from work. Missing coffee breaks with colleagues can be tough – loneliness is real. It’s also easy to overwork when your office is your bedroom. That’s why it’s important to create clear routines and boundaries before accepting a remote position.

💡 Interested in this opportunity?

This remote position for Remote Customer Service Rep, Bi-Lingual Spanish – Work From Home at Aspira Connect offers the possibility of 100% remote work.

🚀 Apply Now

F5 Remote Jobs

At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.