MEMBERSHIP SALES & SERVICE CALL CENTER REPRESENTATIVE (REMOTE): AAA Northeast is hiring for a fully remote home office role!

By F5 Remote Jobs Last updated Aug 17, 2025 2

🏢 Company: AAA Northeast

📍 Location: Remote

💼 Type: Full Time

🏠 Work Model: 100% Remote

🌍 Global Opportunity: Work from anywhere in the world

📋 Job Description

Job Details Job Location Providence, RI Remote Type Fully Remote Position Type Full Time Job Shift 1st Shift Job Category Customer Experience Description Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Responds to incoming calls from prospective and current members, with the objective of selling new or additional Club products and services; processes membership record change requests; supplies detailed information regarding AAA products and services; provides Five Diamond Customer Service to encourage member retention, renewal and new membership sales; tracks daily sales activity; performs outbound marketing efforts as directed.What you will do: For bilingual roles, all responsibilities must be able to be completed in both English and target language. Responds to incoming calls from prospective and current Club members; sells memberships, upgrades, and additional products and services. Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to close sales. Places outgoing calls to lapsed and former members to secure membership renewals. Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to achieve the members desired outcome. Processes transactions using computerized system for information gathering. Tracks daily activity to ensure achievement of departmental goals. Develops comprehensive knowledge of products and service offered by AAA Northeast. Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to AAA Northeast from affiliate clubs. Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during all member interactions. Other duties as assigned. Salary range: $19.25 – 20.40 per hour Qualifications Education High School Diploma or GED RequiredExperienceRetail sales and/or telemarketing experience Preferred and Customer Service experience RequiredLicenses and CertificationsIf for a bilingual job, must satisfactorily pass a translation assessment (from English to the target language and from the target language to English) during pre-hire screening, in accordance with policy RequiredSkillsAbility to convince others to buy goods/services or to otherwise change their minds or actions. Encourage, build, and maintain mutual trust, respect, and cooperation with others. Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person. Ability to apply sound judgement to produce appropriate outcomes to a variety of situations. Including high volume and challenging situations. Ability to add, subtract, multiply, or divide quickly and accurately. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to act safely. Ability to prioritize, organize, and accomplish work to achieve specific goals. Developing specific goals and plans to prioritize, organize, and accomplish your work. If for a bilingual job: Verbal and written fluency in the stated target language and English. Ability to facilitate communication between parties who speak two different languages, English and a target language, to effectively and accurately interpret, respond. and resolve customer needs and problems.

General Tips for the Perfect Home Office:

What do I need at home to work remotely?

The basics are internet of at least 10MB, a space where you can concentrate (could be a table in the living room or bedroom), a computer with webcam, and headphones with a microphone for meetings. If possible, invest in a comfortable chair – your back will thank you. Good lighting also makes a difference in video calls. Having this minimal setup is essential to apply for remote job opportunities available in the market.

Is home office suitable for every type of professional?

Definitely not. You need to be disciplined to avoid the temptation of bed or TV. You have to know how to organize yourself without someone supervising you in person, meet deadlines on your own, and be proactive in communication. If you’re the type who needs constant supervision or gets easily distracted, you might have difficulties. That’s why, before seeking remote work, honestly evaluate whether you have this profile.

How do companies monitor remote work?

The focus shifts from “how many hours you sat at your desk” to “what you delivered.” Companies use tools like Trello, Asana, or Monday to track projects, hold daily or weekly meetings for alignment, and establish clear goals. Some use monitoring software, but most prefer to trust results. This is an important characteristic of modern remote work.

What are the main advantages of remote work?

Goodbye traffic! You save 2-3 hours per day on commuting, spend less on transportation and food. You can wake up later, have lunch at home, be present to receive deliveries, and have more time with family. The flexibility also allows you to work from anywhere – some even travel while working. These advantages make home office increasingly sought after.

What are the biggest challenges of working from home?

The refrigerator calling your name every hour, family thinking you’re available because you’re at home, the difficulty of “switching off” from work. Missing coffee breaks with colleagues can be tough – loneliness is real. It’s also easy to overwork when your office is your bedroom. That’s why it’s important to create clear routines and boundaries before accepting a remote position.

💡 Interested in this opportunity?

This remote position for Membership Sales & Service Call Center Representative (remote) at AAA Northeast offers the possibility of 100% remote work.

🚀 Apply Now

F5 Remote Jobs

At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.