REMOTE CALL CENTER REPRESENTATIVE: Conduent Commercial Solutions, LLC is hiring for a fully remote home office role!
🏢 Company: Conduent Commercial Solutions, LLC
📍 Location: Remote
💼 Type: Full Time
🏠 Work Model: 100% Remote
🌍 Global Opportunity: Work from anywhere in the world
📋 Job Description
Remote Call Center Representative
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.
The starting pay rate is $16.32 an hour.
Paid time off is accrued after 180 days (about 6 months) of employment.
Health benefits medical, dental, and vision are available on the1st of employment.
Fully work from home.
You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training.
Successfully learn to navigate 12-13 systems and average of 30-40 calls per day.
Hours of Operation: 24/7
About the Call Center Representative role:
High speed internet
Ability to pass typing and customer service assessment.
Great problem-solving skills
Ability to effectively multi-task
High school diploma, GED, or college degree
Excellent communication skills
Flexibility to work weekends.
Manage a steady volume of incoming calls from customers while navigating multiple systems.
Successful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).
A few questions you may be asked:
I need to submit a reimbursement request; can you help me with that?
This is my first time logging in to the portal and I need my password reset. Can you help?
I need assistance navigating your website, can you assist?
Equipment and workspace requirements:
We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)
Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.
Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).
The application process will take less than 20 minutes and includes everything required to be considered.
Apply to the role and provide your basic profile information (2 minutes)
Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).
Complete a typing test (2 minutes) You will need a keyboard.
Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)
Important
It is important that you complete the application in a timely manner to be considered for the role.
Your local library, shipping store or search, ‘public computers near me’ if you do not have a computer.
We are currently NOT hiring in the following geographies:
States: AK, CA, HI, MA, IL, MT, NY, WA , CT
Metro Areas: MN- Minneapolis, IL – Chicago, NY – NYC
OR – Portland, MD – Montgomery County, WA – Seattle, Washington DC, CO (only the city of Denver).
Be part of the future:
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
#Remote44
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.32/hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
General Tips for the Perfect Home Office:
What do I need at home to work remotely?
The basics are internet of at least 10MB, a space where you can concentrate (could be a table in the living room or bedroom), a computer with webcam, and headphones with a microphone for meetings. If possible, invest in a comfortable chair – your back will thank you. Good lighting also makes a difference in video calls. Having this minimal setup is essential to apply for remote job opportunities available in the market.
Is home office suitable for every type of professional?
Definitely not. You need to be disciplined to avoid the temptation of bed or TV. You have to know how to organize yourself without someone supervising you in person, meet deadlines on your own, and be proactive in communication. If you’re the type who needs constant supervision or gets easily distracted, you might have difficulties. That’s why, before seeking remote work, honestly evaluate whether you have this profile.
How do companies monitor remote work?
The focus shifts from “how many hours you sat at your desk” to “what you delivered.” Companies use tools like Trello, Asana, or Monday to track projects, hold daily or weekly meetings for alignment, and establish clear goals. Some use monitoring software, but most prefer to trust results. This is an important characteristic of modern remote work.
What are the main advantages of remote work?
Goodbye traffic! You save 2-3 hours per day on commuting, spend less on transportation and food. You can wake up later, have lunch at home, be present to receive deliveries, and have more time with family. The flexibility also allows you to work from anywhere – some even travel while working. These advantages make home office increasingly sought after.
What are the biggest challenges of working from home?
The refrigerator calling your name every hour, family thinking you’re available because you’re at home, the difficulty of “switching off” from work. Missing coffee breaks with colleagues can be tough – loneliness is real. It’s also easy to overwork when your office is your bedroom. That’s why it’s important to create clear routines and boundaries before accepting a remote position.
💡 Interested in this opportunity?
This remote position for Remote Call Center Representative at Conduent Commercial Solutions, LLC offers the possibility of 100% remote work.
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.
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