Coupa is offering an excellent remote work opportunity for a Customer Adoption Manager position, allowing qualified professionals to work entirely from home while driving customer success across their innovative platform.
This 100% US remote role provides the perfect combination of technical expertise and flexible work arrangements.
As a remote Customer Adoption Manager at Coupa, you’ll work closely with customers globally to increase adoption, maximize value, and drive best practices from your home office. Working remotely, you’ll ensure clients receive the greatest value from their Coupa platform through strong project management practices and solution development for business problems.
This home office position requires you to develop standard processes within your areas of expertise and champion their adoption while taking ownership of your customers’ continued success. You’ll engage customers in enlightened business need discussions versus basic feature/function conversations, continually driving them toward their strategic goals while working from the comfort of your own space.
The ideal candidate will have proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable, with essential Software as a Service background. If you’re seeking a meaningful remote work opportunity that offers competitive compensation based on your geographic location and the chance to contribute to a pioneering technology company, this position provides an excellent combination of professional growth and work-life flexibility.
Activities
- Develop and champion standard processes within your areas of expertise from your home office
- Manage customer engagements using strong project management practices while working remotely
- Take ownership of customer success by ensuring accurate platform adoption
- Engage clients in strategic business discussions that go beyond basic feature conversations
- Provide technical understanding of the full Coupa platform and its configuration possibilities
- Develop solutions to business problems that maximize customer value
- Collaborate virtually with global customers to increase adoption and drive best practices
- Present platform capabilities and strategic approaches through remote communication channels
- Work within the Professional Services organization to support comprehensive customer success
- Apply industry expertise to enhance customer outcomes while working from home
Requirements
- Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
- Experience with Software as a Service (must-have)
- Strong background in customer/client management
- Excellent communication skills, including professional writing and verbal presentation abilities
- Experience presenting to customers through virtual and in-person channels
- Strong organizational skills, analytical thinking, and problem-solving abilities
- Self-discipline and ability to work independently from a home office
- Technical aptitude to understand and demonstrate platform capabilities
- Project management expertise to drive customer adoption initiatives
- Reliable internet connection and appropriate home workspace setup
Benefits
- Full remote work flexibility allowing you to work from anywhere in the US
- Competitive salary based on geographic location:
- California: $107,100-$126,000
- Colorado: $93,500-$110,000
- New Jersey: $107,100-$126,000
- New York: $107,100-$126,000
- Washington: $99,025-$116,500
- Opportunity to work with pioneering technology at the forefront of innovation
- Collaborative culture driven by transparency, openness, and shared commitment
- Global impact through work that directly affects clients and business outcomes
- Professional growth within a rapidly expanding organization
- Work-life balance through flexible remote work arrangements
- Chance to develop expertise across diverse customer environments
- Connection to a community-generated AI and industry-leading platform
About the Company
Coupa is a leading provider of Business Spend Management (BSM) solutions that help organizations control and optimize their spending. The company makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.
The organization values collaboration and teamwork, with a culture driven by transparency, openness, and a shared commitment to excellence. At Coupa, employees have the opportunity to make a global, measurable impact on clients, the business, and each other while working with cutting-edge technology that empowers customers with greater efficiency and visibility in their spend management processes.
Job Market Outlook
Remote customer success positions have seen significant growth as software companies recognize the effectiveness of virtual client management arrangements. The demand for skilled adoption managers who can drive platform utilization while working from home continues to increase as SaaS providers expand their customer bases and seek to maximize client value.
Work from home opportunities in customer success represent a positive trend in the technology industry, offering experienced professionals the chance to contribute their expertise without geographic limitations. Coupa’s commitment to supporting remote work for customer adoption management demonstrates the evolution of professional services toward more flexible, technology-enabled arrangements that benefit both organizations and their team members.
Exclusive Tips for Candidates
Highlight Procurement Expertise
Emphasize your specific experience within procurement, P2P, or accounts payable environments. Share examples of how you understand the business challenges and processes that Coupa’s platform addresses.
Showcase SaaS Customer Success Experience
Detail your background working with Software as a Service solutions and driving customer adoption. Highlight specific metrics or achievements that demonstrate your ability to increase platform utilization.
Demonstrate Remote Communication Skills
Explain how you’ve effectively managed client relationships in virtual environments. Share specific strategies you use to engage customers and present complex concepts through digital channels.
Emphasize Strategic Business Acumen
Provide examples of how you’ve elevated customer conversations beyond features to focus on strategic business outcomes. Show how you connect technology capabilities to tangible business value.
Prepare Project Management Examples
Be ready to discuss your approach to managing customer adoption projects remotely. Highlight your organizational skills and ability to drive results without direct in-person interaction.
Common Questions about this Position and Company
How does Coupa support remote Customer Adoption Managers with customer engagement?
Remote team members have access to comprehensive digital collaboration tools, presentation platforms, and customer success methodologies. The company provides resources to effectively demonstrate platform capabilities and engage customers virtually while maintaining strong relationships.
What does the onboarding process look like for remote employees?
New remote team members participate in a structured virtual onboarding program that includes product training, customer success methodologies, and connection with team members. The company ensures that remote employees receive comprehensive preparation before managing customer relationships independently.
How is performance evaluated for remote Customer Adoption Managers?
Performance assessment focuses on customer success metrics including adoption rates, customer satisfaction, and strategic goal achievement. Regular feedback sessions occur via video conference, with clear expectations established for remote team members to ensure alignment with department goals.
What career advancement opportunities exist for remote Customer Adoption Managers?
Remote team members can advance to senior adoption roles, specialized solution areas, or leadership positions within Professional Services. The company’s commitment to employee development extends to remote workers, with opportunities to expand responsibilities based on performance rather than location.
How does Coupa maintain team cohesion among globally distributed Customer Adoption Managers?
The organization utilizes regular virtual team meetings, knowledge sharing sessions, and collaborative tools to maintain connection despite physical distance. Team leadership promotes cross-functional collaboration and creates opportunities for remote team members to contribute to broader initiatives and innovations.
Ready to find a career with purpose?
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.