TOTAL QUALITY ADMINISTRATOR: Remote Work Opportunity – 100% Remote at TruBridge

TruBridge is offering an excellent remote work opportunity for a Total Quality Administrator position, allowing qualified healthcare revenue cycle professionals to support OPC leadership from the comfort of their home office.

This 100% remote role provides the perfect balance of quality assurance responsibilities and flexible work arrangements for the right candidate.

As a remote Total Quality Administrator at TruBridge, you’ll play a critical role in identifying strengths and opportunities for employees by providing objective feedback and recommendations from your home workspace. Working remotely, you’ll ensure the highest quality account resolution and customer service while serving as the first line of defense for operational excellence across OPC teams.

This home office position requires you to perform routine quality audits, prepare scorecard reports measuring individual staff performance metrics, and provide up-coaching to billing, self-pay, and cash posting representatives. You’ll be responsible for maintaining relationships with staff management teams to ensure fast response to employee issues and client changes, all while enjoying the flexibility of a completely remote work environment.

The ideal candidate will have at least three years of experience in healthcare Revenue Cycle operations, excellent communication skills, and the ability to work collaboratively across multiple departments and time zones. If you’re seeking a meaningful remote work opportunity that allows you to contribute to healthcare excellence while enjoying the benefits of working from home, this position offers the perfect combination of quality assurance expertise and work-life flexibility.

Activities

• Perform daily call, account, or transaction reviews from your home office to measure compliance with policies and procedures
• Use quality monitoring data management systems to compile and track team and individual performance
• Prepare monthly narratives for management highlighting service level gaps and training recommendations
• Provide remote coaching to representatives on account resolution performance and quality standards
• Identify and document operational concerns within representatives’ workflow while working remotely
• Report compliance risks to supervisors for further review and evaluation
• Maintain virtual relationships with staff management teams across different locations
• Develop and present quarterly knowledge sessions on relevant industry topics via digital platforms
• Conduct regular staff observations and provide documented summaries with training recommendations
• Respond to staff and leadership inquiries within 24 business hours from your home office
• Collaborate across multiple departments and time zones while working remotely

Requirements

• Minimum three years’ experience in healthcare Revenue Cycle (billing, cash posting, self-pay, etc.)
• General knowledge of healthcare terminology, laws, and regulations
• Proficiency with data entry and multi-tasking in a Windows environment
• Excellent written communication skills including correct spelling and grammar
• Strong collaboration and people skills with ability to communicate constructive feedback
• Critical thinking, problem-solving, and organizational abilities suited for remote work
• Ability to work independently while seeking guidance when needed
• Comfortable designing and delivering virtual training to small and large groups
• Competent experience with Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint)
• Knowledge of industry systems including Helix, Salesforce, and client-specific platforms
• Reliable internet connection and appropriate home office setup for remote productivity

Benefits

• Complete remote work flexibility allowing for optimal work-life balance
• Elimination of commuting time and costs with this 100% home-based position
• Professional development opportunities in the growing healthcare revenue cycle industry
• Stable employment with a respected healthcare services organization
• Opportunity to influence operational excellence across multiple teams
• Collaborative virtual work environment with clear communication channels
• Regular interaction with various departments and stakeholders
• Chance to develop and deliver training sessions on relevant industry topics
• Career growth potential within quality assurance and training functions
• Supportive management structure for remote team members

About the Company

TruBridge is a healthcare services organization specializing in revenue cycle management solutions for healthcare providers. The company focuses on delivering exceptional quality and service while helping healthcare organizations optimize their financial operations. With a commitment to operational excellence, TruBridge maintains high standards across all facets of the revenue cycle.

As a remote-friendly employer, TruBridge has developed robust systems and processes that support successful work-from-home arrangements for quality assurance professionals. The organization values both individual contribution and team collaboration, creating an environment where remote employees can thrive while maintaining the flexibility that comes with home-based work.

Job Market Outlook

Remote quality assurance positions in healthcare revenue cycle management have seen significant growth as organizations recognize the effectiveness of virtual oversight functions. The demand for skilled quality administrators who can evaluate performance and provide coaching while working from home continues to increase as healthcare service providers seek to maintain excellence across distributed teams.

Home office opportunities in healthcare quality management represent a positive trend in the industry, offering experienced professionals the chance to contribute their expertise without geographic limitations. TruBridge’s commitment to supporting remote work for quality administration positions demonstrates the evolution of revenue cycle operations toward more flexible, technology-enabled arrangements that benefit both organizations and their team members.

Exclusive Tips for Candidates

Highlight Revenue Cycle Expertise

Emphasize your specific experience in healthcare billing, cash posting, or self-pay operations. Provide concrete examples of how your understanding of revenue cycle processes has helped you identify quality improvement opportunities.

Showcase Coaching Abilities

Detail your approach to providing constructive feedback that drives performance improvement. Share specific instances where your coaching has helped team members develop their skills, particularly in remote or virtual settings.

Demonstrate Data Analysis Skills

Explain how you’ve used performance metrics and quality monitoring systems to identify trends and develop actionable recommendations. Strong analytical abilities are particularly valuable when assessing quality from a home office environment.

Emphasize Communication Effectiveness

Share examples of how you maintain clear, professional communication across digital channels. The ability to convey feedback constructively through written and verbal remote communication is essential for this position.

Prepare Training Development Examples

Be ready to discuss your experience creating and delivering training content. Highlight any virtual training you’ve conducted and explain how you engage remote participants effectively through digital platforms.

Common Questions about this Position and Company

How does TruBridge structure quality monitoring for remote Quality Administrators?

Remote Quality Administrators utilize secure access to call recording systems, transaction databases, and performance tracking platforms. Structured quality assurance protocols ensure consistent evaluation criteria regardless of where team members are physically located.

What tools do remote Quality Administrators use to coach team members?

The company provides comprehensive virtual coaching tools including screen sharing capabilities, recorded call review platforms, and secure feedback documentation systems. These technologies allow Quality Administrators to provide effective guidance despite physical distance.

How are performance goals established and measured for this remote position?

Quality Administrators are evaluated based on several metrics including review completion rates, coaching effectiveness (measured through representative improvement), and timely delivery of performance reports and narratives. Clear expectations are established with consideration for the remote work environment.

What collaboration occurs between remote Quality Administrators and operational leadership?

Regular virtual meetings connect Quality Administrators with team managers to discuss trends, share insights, and develop improvement strategies. This collaboration ensures quality findings translate into operational enhancements despite team members working from different locations.

How does TruBridge maintain consistency across its remote quality assurance team?

The company implements standardized evaluation criteria, regular calibration sessions, and shared documentation practices to ensure all Quality Administrators apply consistent standards. Remote team members participate in regular alignment discussions to address any variation in quality assessment approaches.

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