TruBridge is currently offering an excellent remote work opportunity for a Customer Service Provider position, allowing qualified professionals to provide Contact Center Support to Early Out Service patients entirely from home.
This 100% remote role provides the perfect combination of customer service expertise and flexible work arrangements for candidates across the US.
As a remote Customer Service Provider at TruBridge, you’ll handle both inbound and outbound calls from your home office, assisting individuals with medical billing questions, financial assistance programs, payment plans, and processing payments. Working remotely, you’ll maintain a professional level of customer service while following company policies and procedures specific to each client.
This home office position requires excellent communication skills, strong organizational abilities, and proficiency in de-escalating calls and handling patient escalations. You’ll work directly in multiple client systems where applicable, develop expertise in various AR Management procedures, and mentor new employees to help them succeed within their first 60 days.
The ideal candidate will be detail-oriented, able to follow through on issues to resolution, and capable of acting both independently and as a team member. If you’re seeking a rewarding remote work opportunity that offers excellent work-life balance while providing essential healthcare billing support, this position provides the flexibility and stability you’re looking for.
Activities
- Handle inbound and outbound calls from your home office to Early Out Service patients
- Meet established production standards and quality assurance metrics while working remotely
- Assist callers with medical billing questions and financial assistance program options
- Set up payment plans and process payments through various digital systems
- Maintain patient confidentiality and protect customer information at all times
- Process miscellaneous paperwork and documentation electronically
- Schedule callbacks as needed through the contact center system
- De-escalate challenging calls and handle patient escalations professionally
- Work directly in multiple client systems where applicable from your remote workspace
- Communicate effectively across various channels including Web Chat
- Mentor new remote employees to help them succeed within their first 60 days
- Perform various AR Management procedures as directed by management
Requirements
- Excellent communication (written and oral) and interpersonal skills
- Strong organizational, multi-tasking, and time-management abilities
- Detail-oriented with ability to follow through on issues to resolution
- Capable of working both independently and as a team member
- High School Diploma or equivalent combination of education and relevant experience
- Reliable internet connection and appropriate home office setup
- Ability to maintain confidentiality and follow security protocols
- Proficiency with computer systems and digital communication tools
- Capacity to learn multiple client systems and procedures
- Self-discipline and ability to maintain productivity in a home environment
Benefits
- Complete remote work flexibility with a work/life balance approach
- Robust benefits package including 401(k) retirement plan
- Generous paid time off allotments for work-life integration
- Ten paid holidays annually to enjoy time with family and friends
- Employer-paid short-term disability and life insurance coverage
- Paid Parental Leave for growing families
- Professional development opportunities while working from home
- Stable employment in the growing healthcare services industry
- Supportive team environment despite physical distance
- Elimination of commuting time and costs with this remote position
About the Company
TruBridge is a healthcare services organization that provides specialized Contact Center Support to healthcare providers and their patients. The company focuses on delivering exceptional customer service while helping patients understand and resolve their medical billing concerns. TruBridge maintains a commitment to quality assurance and professional service delivery across all client interactions.
As a remote-friendly employer, TruBridge has developed systems and processes that support successful work-from-home arrangements for customer service professionals. The organization values both individual contribution and team collaboration, creating an environment where remote employees can thrive while maintaining the flexibility that comes with home-based work.
Job Market Outlook
Remote customer service positions in healthcare billing have experienced significant growth as organizations recognize the effectiveness of virtual contact centers. The demand for skilled customer service providers who can navigate complex medical billing systems while working from home continues to increase as healthcare providers seek cost-effective and flexible support options.
Home office opportunities in healthcare customer service represent a positive trend in the industry, offering experienced professionals the chance to contribute their expertise without geographic limitations. TruBridge’s commitment to supporting remote work for customer service positions demonstrates the evolution of contact center operations toward more flexible, technology-enabled arrangements that benefit both organizations and their team members.
Exclusive Tips for Candidates
Highlight Prior Remote Experience
Emphasize any previous experience providing customer service over the phone in a remote setting. Share specific examples of how you’ve maintained productivity and service quality while working from home.
Showcase De-escalation Skills
Detail your approach to handling difficult calls and de-escalating tense situations. Remote customer service requires strong conflict resolution abilities, so highlighting your techniques for calming frustrated callers will strengthen your candidacy.
Demonstrate System Adaptability
Explain your experience working with multiple software systems or client platforms. The ability to quickly learn and navigate different interfaces is particularly valuable when supporting various healthcare clients from a home office.
Emphasize Self-Management Abilities
Share examples of how you’ve successfully managed your time and maintained focus in a remote environment. Self-discipline and organizational skills are essential for home office success without direct supervision.
Prepare Communication Examples
Be ready to discuss how you maintain clear, empathetic communication through phone and chat channels. Strong verbal and written skills are crucial when helping patients understand complex medical billing issues remotely.
Common Questions about this Position and Company
How does TruBridge support remote Customer Service Providers with technology needs?
Remote team members receive comprehensive training on all required systems and platforms before beginning independent work. Technical support is readily available throughout the workday to address any connectivity or system access issues that might arise while working from home.
What does the typical daily schedule look like for this remote position?
Customer Service Providers generally work standard business hours that align with patient calling preferences. While specific schedules may vary, the role typically involves structured shift times to ensure contact center coverage. Some flexibility may be available within operational requirements.
How is performance evaluated for remote Customer Service Providers?
Performance assessment focuses on both quantitative and qualitative metrics including call volume, resolution rates, quality assurance scores, and customer satisfaction. Regular coaching sessions occur via video conference, with clear expectations established for remote team members.
What training is provided for new remote employees?
New hires participate in a comprehensive virtual training program that covers company policies, client-specific procedures, system navigation, and customer service techniques. The onboarding process includes both instructor-led sessions and practice scenarios before transitioning to live calls with ongoing support.
How does TruBridge foster team connection among remote employees?
Despite physical distance, the company maintains team cohesion through regular virtual team meetings, recognition programs, and collaborative problem-solving sessions. Team leaders check in frequently with remote staff, and communication channels remain open for both work-related needs and casual team interaction.
Ready to find a career with purpose?
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.