VIRTUAL CARE ANALYST: Remote Work Opportunity – 100% Remote at Ascension

Ascension is offering an excellent remote work opportunity for a Virtual Care Analyst-Technology position within their Digital Virtual Care department, allowing qualified technical professionals to work entirely from home while supporting critical healthcare technology solutions.

This 100% remote role provides the perfect combination of technical analysis and flexible work arrangements.

As a remote Virtual Care Analyst at Ascension Technologies, you’ll collaborate with Virtual Care Business Partners to translate business requirements into product solutions from the comfort of your home office. Working from home, you’ll serve as a core team member within an agile team supporting the implementation, configuration, and support of virtual care and language services products that enhance healthcare delivery.

This home office position requires strong technical troubleshooting abilities, excellent communication skills, and the capacity to work in an agile environment. You’ll produce agile stories to iterate on business partner expectations, diagnose and resolve technical issues, and ensure that virtual care applications meet requirements while enjoying the flexibility of remote work.

The ideal candidate will have experience with virtual care platforms such as Zoom and Tytocare, strong customer service skills, and basic understanding of networking and various operating systems. If you’re seeking a meaningful remote career opportunity that allows you to support healthcare technology while enjoying the benefits of working from home, this position offers the perfect combination of technical challenge and work-life balance.

Activities

• Serve as a core team member supporting virtual care and language services products from your home office
• Produce agile stories and work with business partners to ensure products meet requirements
• Diagnose and troubleshoot business issues and application/equipment problems independently
• Escalate barriers that may impact timelines for issue resolution or implementations
• Provide clear instructions to onsite and remote partners on troubleshooting processes
• Create and maintain productive networks with internal teams and external partners
• Respond to user problems by listening, clarifying, and providing effective solutions
• Analyze technical issues and apply knowledge following established procedures
• Write clear, concise documentation according to standards while working remotely
• Participate in rotating 24/7/365 on-call support from your home office when needed
• Facilitate integrations between software applications using HL-7 and API technologies

Requirements

• High School diploma with 2 years of cumulative experience OR
• Associate’s/Bachelor’s degree OR
• 4 years of applicable cumulative job-specific experience
• Basic understanding of networking, hardware/software evaluation, and IT security
• Experience with various computing platforms (PC, Mac, iOS, and Android)
• Strong multitasking abilities and flexibility to adjust to changing priorities
• Excellent customer service and communication skills suited for remote work
• Self-discipline and ability to work independently from a home office
• Willingness to participate in rotating on-call support schedules
• Reliable internet connection and appropriate home workspace setup

Benefits

• Comprehensive paid time off (PTO) package for excellent work-life balance in your remote role
• Various health insurance options and wellness plans supporting home office workers’ wellbeing
• Retirement benefits including employer match plans securing your financial future
• Long-term and short-term disability protection for peace of mind
• Employee assistance programs (EAP) providing support for remote team members
• Parental leave and adoption assistance for work-life integration
• Tuition reimbursement opportunities to advance your career while working remotely
• Ways to give back to your community as part of Ascension’s mission-driven culture
• Flexible scheduling that accommodates your home life while working in this remote position

About the Company

Ascension Technologies is a division of Ascension with more than 4,000 associates dedicated to enabling access to data across applications and transforming how clinicians and patients interact with technology. The organization believes in being tech founders rather than fixers, developing collaborative solutions that improve health decisions every day.

As part of Ascension, a leading non-profit, faith-based healthcare system with over 134,000 associates across the country, Ascension Technologies supports the mission of providing compassionate, personalized care to all. The company has invested nearly $46 million in tuition assistance alone to support associate growth and development, creating an environment where technology professionals can build rewarding careers while making a meaningful difference in healthcare delivery.

Job Market Outlook

Remote healthcare technology positions have experienced significant growth as organizations recognize the effectiveness of virtual work arrangements for technical support and implementation roles. The demand for skilled analysts who can support telehealth and virtual care platforms while working from home continues to increase as healthcare systems accelerate their digital transformation initiatives.

Home office opportunities in healthcare technology represent a promising trend in the industry, offering experienced professionals the chance to contribute their expertise without geographic limitations. Ascension’s commitment to supporting remote work for technology positions demonstrates the evolution of healthcare IT toward more flexible, technology-enabled arrangements that benefit both organizations and their team members.

Exclusive Tips for Candidates

Highlight Virtual Care Platform Experience

Emphasize your experience with telehealth platforms like Zoom, Tytocare, or Language Line. Share specific examples of how you’ve implemented or supported these systems, particularly in remote work environments.

Showcase Agile Methodology Knowledge

Detail your experience with agile development processes and story creation. Even if your agile experience is limited, explain how your work style aligns with iterative development and close collaboration with business partners.

Demonstrate Technical Troubleshooting Skills

Provide examples of how you’ve diagnosed and resolved complex technical issues independently. Remote work requires strong problem-solving abilities, so highlighting your technical troubleshooting approach will strengthen your candidacy.

Emphasize Communication Effectiveness

Share how you’ve successfully explained technical concepts to non-technical stakeholders in virtual settings. Strong communication skills are essential when collaborating with healthcare partners from a home office environment.

Prepare On-Call Support Examples

Be ready to discuss how you’ve managed rotating support responsibilities while maintaining work-life balance. Explain your approach to providing timely assistance outside standard hours while working from home.

Common Questions about this Position and Company

How does Ascension Technologies support collaboration between remote analysts and business partners?

Remote team members utilize comprehensive digital collaboration tools including video conferencing, messaging platforms, and project management systems. Regular virtual meetings and demonstration sessions ensure effective partnership despite physical distance, allowing home office analysts to fully understand business requirements.

What technical environment will I be supporting in this remote position?

While working from home, Virtual Care Analysts support various telehealth platforms, language services applications, video conferencing systems, and their integrations with electronic health records. The technical ecosystem includes both cloud-based solutions and on-premises systems that enable virtual healthcare delivery across Ascension’s extensive network.

How is performance evaluated for remote Virtual Care Analysts?

Performance assessment focuses on key metrics including ticket resolution times, successful implementation of agile stories, business partner satisfaction, and technical innovation. Regular feedback sessions occur via video conference, with clear expectations established for remote team members to ensure alignment with department goals.

What development opportunities exist for remote technology professionals at Ascension?

Remote team members have access to certification programs, technical training, and career advancement pathways within Ascension Technologies. The organization’s significant investment in continuing education supports remote employees in expanding their skills and progressing toward roles in solution architecture, project management, or technical leadership.

How does Ascension balance the need for 24/7 support with remote work flexibility?

The rotating on-call system is designed to distribute support responsibilities fairly while respecting work-life balance. Remote analysts receive clear escalation procedures, comprehensive documentation, and technology tools that enable effective after-hours support from home. The organization recognizes the importance of recovery time following on-call periods to prevent burnout.

Ready to find a career with purpose?