CUSTOMER SERVICE REPRESENTATIVE: Remote Work Opportunity – 100% Remote at Big Mama’s & Papa’s Pizzeria

Big Mama’s & Papa’s Pizzeria is offering an excellent remote work opportunity for a Customer Service Representative position, providing flexibility for service-oriented professionals seeking work-from-home arrangements

This 100% remote role allows you to represent our growing pizzeria brand while enjoying the benefits of working from your home office.

As a remote Customer Service Representative, you’ll handle customer inquiries, process orders, and ensure satisfaction through phone and digital channels. The position offers competitive compensation between $27-28 per hour, significantly above average for remote customer service positions in the food service industry.

Working from home, you’ll need strong communication skills, attention to detail, and the ability to multitask effectively in a virtual environment. Our remote team members receive comprehensive training on our menu offerings, ordering systems, and customer service protocols to ensure you can confidently assist customers despite working remotely.

The ideal candidate will be tech-savvy with experience using customer service platforms and have a quiet, professional home workspace suitable for taking calls. If you’re passionate about creating positive customer experiences and value the work-life balance that comes with remote work, this position offers an excellent opportunity to join our growing team while enjoying the flexibility of working from home.

Activities

• Answer customer calls and respond to online inquiries about menu items, pricing, and promotions
• Process food orders accurately through our digital ordering system
• Resolve customer complaints and address concerns professionally while working remotely
• Coordinate with delivery drivers to ensure timely order fulfillment
• Maintain detailed records of customer interactions and order specifications
• Assist with virtual upselling and suggesting additional menu items

Requirements

• Previous customer service experience, preferably in food service or remote positions
• Excellent communication skills, both written and verbal
• Proficiency with computer systems and ordering software
• Ability to work independently in a remote environment
• Reliable internet connection and appropriate home office setup
• Quiet workspace suitable for professional customer interactions
• Problem-solving skills and ability to handle challenging situations diplomatically

Benefits

• Competitive hourly rate of $27-28, well above industry average for remote customer service roles
• Flexible scheduling options to accommodate your personal life and preferences
• No commuting costs or time wasted in traffic with this 100% remote position
• Comprehensive remote training program to ensure your success in the role
• Employee discount on menu items for you and your family
• Opportunity for advancement within our growing company despite working remotely

About the Company

Big Mama’s & Papa’s Pizzeria is a genuine pizzeria restaurant with a vision that extends beyond just pizza delivery. We’re pioneering larger restaurant locations that seat 40-75 guests, revitalizing the concept of pizzerias as community gathering places where families and groups can enjoy quality food together in a welcoming atmosphere.

Our brand stands out with our distinctive delivery vehicles – Smart Cars equipped with special insulated roof racks capable of delivering our famous Giant 54″ x 54″ Sicilian Pizza. This unique approach reinforces our commitment to customer satisfaction and environmental consciousness while creating a distinctly “Southern California Cool” brand identity that resonates with customers seeking quality dining experiences.

Job Market Outlook

Remote customer service positions have become increasingly valuable in the food service industry, with companies recognizing the efficiency and effectiveness of having dedicated representatives working from home to handle customer interactions. The demand for remote workers who can provide exceptional customer service continues to grow as businesses adapt to changing consumer expectations.

Home office opportunities in customer service offer significant advantages, including reduced operational costs for employers and improved work-life balance for employees. Big Mama’s & Papa’s Pizzeria’s remote work positions represent the industry’s evolution toward more flexible work arrangements that benefit both the company and its team members while maintaining high standards of customer care.

Exclusive Tips for Candidates

Showcase Remote Communication Skills

Emphasize your ability to connect with customers effectively by phone and digital channels. Provide examples of how you’ve maintained a warm, personable approach while working from home in previous remote work positions.

Prepare Your Home Office Setup

Be ready to discuss your dedicated workspace and how you ensure clear, professional communication while working remotely. Having a reliable internet connection and quiet environment demonstrates your preparedness for home office customer service roles.

Highlight Food Service Knowledge

Even in a remote position, understanding of restaurant operations and menu items is valuable. Share any experience with food service terminology or ordering systems that could transfer to this remote work opportunity at a pizzeria.

Demonstrate Problem-Solving Abilities

Prepare specific examples of how you’ve resolved customer issues independently while working from home. Remote customer service requires creative thinking and resourcefulness without in-person support.

Research Our Menu Thoroughly

Familiarize yourself with Big Mama’s & Papa’s Pizzeria’s offerings before your interview. This preparation shows initiative and will help you discuss how you’d handle specific customer questions about our products in a remote work environment.

Common Questions about this Position and Company

How do remote Customer Service Representatives stay connected with the restaurant team?

Remote team members use integrated communication platforms to maintain regular contact with restaurant staff. Daily virtual check-ins, team messaging channels, and weekly video meetings ensure that home office employees remain fully integrated with in-restaurant operations.

What technology is provided for this remote position?

The company provides all necessary software and digital tools for order processing and customer management. Employees working from home are expected to have their own computer, reliable internet connection, and phone, though headsets may be provided for optimal call quality.

How does training work for remote Customer Service Representatives?

Initial training combines virtual sessions with comprehensive digital resources about menu items, policies, and procedures. New remote employees receive detailed materials and participate in simulated customer interactions before handling real calls from their home office.

What metrics are used to evaluate performance in this remote role?

Performance is assessed through customer satisfaction ratings, call resolution times, order accuracy, and upselling success. Regular quality monitoring and feedback sessions help remote workers continuously improve their customer service skills.

Can remote Customer Service Representatives advance within the company?

Yes, home office employees have opportunities to grow into supervisory roles, training positions, or specialized customer retention teams. The company values promoting from within and provides clear advancement paths for remote workers who demonstrate exceptional service skills.

Ready to find a career with purpose?