SEASONAL CUSTOMER SERVICE AND SUPPORT REPRESENTATIVE: unifyCX is hiring for a fully remote home office role!

By F5 Remote Jobs Last updated Aug 17, 2025 12

🏢 Company: unifyCX

📍 Location: Remote

💼 Type: Full Time

🏠 Work Model: 100% Remote

🌍 Global Opportunity: Work from anywhere in the world

📋 Job Description

UnifyCX is growing and we are expanding into San Antonio! We are looking for experienced Seasonal Customer Service and Support Representatives to join our motivated and ambitious Work from Home team! Base Pay: $19.25 per hourProgram hours are 7am to 7pm Monday through Thursday and 7am to 5pm on Fridays. All shifts will fall within these timeframes This role will be a contract role for a minimum of 3 months up to 6 months. What Will You Do? As a Customer Service and Support Representative, you will be the front line in providing a remarkable experience for our members and providers. Our Customer Service and Support Reps are responsible for answering all inbound customer support inquiries regarding new and existing member and provider accounts. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed including benefit eligibility and claim status. Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction. This position will be Work From Home; however, you must reside in San Antonio, TX to be considered In this position, you will: Effectively communicate with members and providers over the phone and through email to ensure all needs are addressed. Provide extraordinary customer service to build positive rapport on every interaction. Help customers understand their eligibility of benefits and claim status. Assist in Open Enrollment by answering questions and educating members. Manage your time effectively to keep up with the incoming calls from the queue. Accurately document information exchanged during each call. Other duties as assigned. Who You Are: To be considered, candidates are expected to have the following: Previous experience in a customer service position, preferably in the healthcare field is a plus. Healthcare experience is a plus. Available to work Monday-Friday and Saturdays. Clear written and verbal communication. Strong organizational and time-management skills. Exceptional attention-to-detail Who We Are: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.

General Tips for the Perfect Home Office:

What do I need at home to work remotely?

The basics are internet of at least 10MB, a space where you can concentrate (could be a table in the living room or bedroom), a computer with webcam, and headphones with a microphone for meetings. If possible, invest in a comfortable chair – your back will thank you. Good lighting also makes a difference in video calls. Having this minimal setup is essential to apply for remote job opportunities available in the market.

Is home office suitable for every type of professional?

Definitely not. You need to be disciplined to avoid the temptation of bed or TV. You have to know how to organize yourself without someone supervising you in person, meet deadlines on your own, and be proactive in communication. If you’re the type who needs constant supervision or gets easily distracted, you might have difficulties. That’s why, before seeking remote work, honestly evaluate whether you have this profile.

How do companies monitor remote work?

The focus shifts from “how many hours you sat at your desk” to “what you delivered.” Companies use tools like Trello, Asana, or Monday to track projects, hold daily or weekly meetings for alignment, and establish clear goals. Some use monitoring software, but most prefer to trust results. This is an important characteristic of modern remote work.

What are the main advantages of remote work?

Goodbye traffic! You save 2-3 hours per day on commuting, spend less on transportation and food. You can wake up later, have lunch at home, be present to receive deliveries, and have more time with family. The flexibility also allows you to work from anywhere – some even travel while working. These advantages make home office increasingly sought after.

What are the biggest challenges of working from home?

The refrigerator calling your name every hour, family thinking you’re available because you’re at home, the difficulty of “switching off” from work. Missing coffee breaks with colleagues can be tough – loneliness is real. It’s also easy to overwork when your office is your bedroom. That’s why it’s important to create clear routines and boundaries before accepting a remote position.

💡 Interested in this opportunity?

This remote position for Seasonal Customer Service and Support Representative at unifyCX offers the possibility of 100% remote work.

🚀 Apply Now

F5 Remote Jobs

At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.