CUSTOMER CARE REPRESENTATIVE, REMOTE, PART-TIME: Sutherland is hiring for a fully remote home office role!
🏢 Company: Sutherland
📍 Location: Knoxville, Tennessee
💼 Type: Part Time
🏠 Work Model: 100% Remote
💰 Salary: $15 – $15 USD/hour
🌐 Source: ZipRecruiter
📋 Job Description
Company Description Sutherland is seeking Part-Time Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Job Description Work Schedule: Training Requirement: Candidates must be available for full-time training (40 hours/week) for two consecutive weeks. Training takes place Monday through Friday between 7:00 AM and 7:00 PM (exact schedule to be confirmed). Ongoing Work Schedule: After training, this is a part-time position with the following requirements: Mandatory shift: 8 hours every Monday between 7:00 AM and 7:00 PM (exact shift to be scheduled). Optional hours: Up to 12 additional hours can be scheduled throughout the week (Tuesday to Friday) between 7:00 AM and 7:00 PM, depending on your availability and business needs. This role is ideal for someone seeking a consistent weekly anchor shift with flexible opportunities to add more hours. What we offer: Competitive hourly rate of $15/hour Paid training Advancement opportunities – 80% of our frontline leaders have been promoted from within Monthly rewards & recognition programs Employee Discounts Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues Strong attention to detail and the ability to effectively multitask High school diploma or GED; an Associate’s degree is a plus. Know your way around a PC with strong keyboard skills and basic MS Office knowledge. Requirements to work from home: Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems. A quiet and distraction-free, secure place to work. Additional Information This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment. Additional information As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
General Tips for the Perfect Home Office:
What do I need at home to work remotely?
The basics are internet of at least 10MB, a space where you can concentrate (could be a table in the living room or bedroom), a computer with webcam, and headphones with a microphone for meetings. If possible, invest in a comfortable chair – your back will thank you. Good lighting also makes a difference in video calls. Having this minimal setup is essential to apply for remote job opportunities available in the market.
Is home office suitable for every type of professional?
Definitely not. You need to be disciplined to avoid the temptation of bed or TV. You have to know how to organize yourself without someone supervising you in person, meet deadlines on your own, and be proactive in communication. If you’re the type who needs constant supervision or gets easily distracted, you might have difficulties. That’s why, before seeking remote work, honestly evaluate whether you have this profile.
How do companies monitor remote work?
The focus shifts from “how many hours you sat at your desk” to “what you delivered.” Companies use tools like Trello, Asana, or Monday to track projects, hold daily or weekly meetings for alignment, and establish clear goals. Some use monitoring software, but most prefer to trust results. This is an important characteristic of modern remote work.
What are the main advantages of remote work?
Goodbye traffic! You save 2-3 hours per day on commuting, spend less on transportation and food. You can wake up later, have lunch at home, be present to receive deliveries, and have more time with family. The flexibility also allows you to work from anywhere – some even travel while working. These advantages make home office increasingly sought after.
What are the biggest challenges of working from home?
The refrigerator calling your name every hour, family thinking you’re available because you’re at home, the difficulty of “switching off” from work. Missing coffee breaks with colleagues can be tough – loneliness is real. It’s also easy to overwork when your office is your bedroom. That’s why it’s important to create clear routines and boundaries before accepting a remote position.
💡 Interested in this opportunity?
This remote position for Customer Care Representative, Remote, Part-Time at Sutherland offers the possibility of 100% remote work.
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.
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