Modernizing Medicine (ModMed) is seeking a Live Chat Support Agent for an exciting remote job opportunity in healthcare IT. This full-time position offers the chance to provide exceptional support for electronic medical records systems while working from home or office with a company transforming healthcare delivery.
In this role, you will deliver exceptional client experiences by identifying and documenting client needs, answering inquiries, applying problem-solving techniques, educating clients, and following issues through to resolution. You will provide consistent, professional, high-quality support to ModMed’s expanding client base of EMR users.
The ideal candidate has 1-2 years of related experience, demonstrated expertise with troubleshooting software applications, and excellent communication skills. Experience within a medical practice or with EMR systems is preferred but not required.
Key Responsibilities
- Deliver exceptional client experience by identifying and documenting client needs and issues
- Answer incoming inquiries and effectively apply problem-solving techniques
- Educate clients and follow issues through to successful resolution
- Provide consistent, professional, high-quality client support
- Establish procedures to ensure client satisfaction and quality service delivery
- Communicate and collaborate across teams to help resolve issues
- Replicate and document issues for further escalation
- Manage and field 25+ inbound calls per day
Requirements
Experience
- Bachelor’s Degree preferred
- 1-2 years of related experience
- Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues
Technical Skills
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- Knowledge of bug tracking software such as Zen and Jira
- Experience within a medical practice and/or EMR experience is preferred
Professional Skills
- Excellent interpersonal, verbal, and written communication skills
- Ability to effectively prioritize and manage time
Benefits & Perks
- Health Benefits – Comprehensive medical, dental, and vision coverage
- 401(k) Match – 50% matching on up to 6% of compensation, 100% vested after one year
- Generous PTO – Paid Time Off and Paid Parental Leave programs
- Insurance – Company paid Life and Disability benefits
- Wellness – Flexible Spending Account and Employee Assistance Programs
- Development – Tuition reimbursement and unlimited LinkedIn Learning access
- Culture – Business Resource Groups and community engagement
- Perks – Weekly catered meals, wellness rooms, dog-friendly HQ
About ModMed
Modernizing Medicine (ModMed) is an award-winning healthcare technology company providing specialty-specific electronic medical records and practice management solutions. The company serves specialties including dermatology, gastroenterology, ophthalmology, orthopedics, pain management, plastic surgery, and urology.
With over 3,400 team members serving eleven specialties, ModMed is on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Founded in 2010, the company has been recognized as one of the fastest-growing healthcare IT companies and a great place to work.
The Live Chat Support Role in Today’s Remote Work Market
Live chat and remote support roles have become essential as healthcare organizations increasingly adopt digital solutions. Professionals who can provide real-time assistance, troubleshoot technical issues, and ensure client satisfaction are vital to healthcare technology companies serving medical practices nationwide.
Remote support agents in healthcare IT typically earn between $40,000 and $55,000 annually, with opportunities for advancement into senior support, implementation, or product specialist roles. This career path offers stability and growth in the expanding healthcare technology sector.
Insider Tips for Applicants
Highlight Your Customer Service Excellence
This role requires managing 25+ inbound contacts daily. Prepare examples of how you have handled high-volume support situations while maintaining quality and customer satisfaction.
Demonstrate Technical Problem-Solving
Show your ability to troubleshoot software issues systematically. Describe your approach to diagnosing problems, finding solutions, and communicating with customers throughout the process.
Research Healthcare Technology
Familiarize yourself with EMR systems and how they help healthcare providers. Understanding ModMed’s specialty-specific approach will demonstrate genuine interest in the company and role.
Frequently Asked Questions
Is this position fully remote?
This position offers both office and remote work options. ModMed has a hybrid approach with remote availability for some roles. Specific arrangements will be discussed during the hiring process based on your location and preferences.
Do I need healthcare experience?
Healthcare experience is preferred but not required. ModMed provides comprehensive training on their products and healthcare workflows. Strong customer service skills and technical aptitude are the most important qualifications.
What is the typical career path?
Support agents can advance into senior support roles, implementation specialists, or product specialists. ModMed offers professional development opportunities, tuition reimbursement, and unlimited LinkedIn Learning access to support career growth.
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.