TTEC, a global leader in customer engagement solutions, is offering an excellent remote job opportunity as a Healthcare Customer Service Representative with a base wage of $16 per hour plus performance-based bonus opportunities. This position allows you to make a positive impact on healthcare while working from home.
In this vital role, you will provide compassionate and knowledgeable support to health plan members, helping them navigate their healthcare benefits efficiently. You will serve as a trusted advisor, addressing inquiries, assisting with enrollment, and recommending suitable health plan upgrades based on customer needs.
The ideal candidate has at least 6 months of customer service experience, a caring attitude, and the ability to handle sensitive health information with confidentiality. Join a company recognized as a Great Place to Work that values integrity, respect, and compassion in serving the healthcare community.
Key Responsibilities
- Respond to customer inquiries regarding health care benefits, eligibility, and enrollment status
- Assist members in logging into and understanding their online health accounts
- Provide accurate information about doctors, facilities, and health plan options
- Recommend appropriate health plan upgrades based on customer needs and preferences
- Conduct outbound calls and research to resolve customer issues efficiently
- Maintain compliance with HIPAA and other privacy regulations
- Document interactions and update customer records accurately
- Collaborate with team members and supervisors to improve service quality
- Participate in ongoing training and professional development activities
Requirements
Experience
- Minimum of 6 months customer service experience
- High school diploma or equivalent
Technical Requirements
- Strong computer literacy and experience with online platforms
- High-speed internet connection (greater than 15 Mbps)
- Ability to use a wired USB headset (Bluetooth headsets may not be suitable)
- Smartphone or device compatible with iOS or Android
Professional Skills
- Ability to maintain confidentiality and adhere to HIPAA guidelines
- Excellent communication and problem-solving skills
- A caring and supportive nature with a passion for helping others
Benefits & Perks
TTEC offers a comprehensive benefits package designed to meet the diverse needs of their workforce:
- Competitive Pay – Base wage of $16 per hour with performance-based bonus opportunities
- Health Benefits – Comprehensive medical, dental, and vision coverage
- 401(k) Match – 50% matching on up to 6% of compensation, 100% vested after one year
- Paid Time Off – Generous PTO and Paid Parental Leave programs
- Insurance – Company paid Life and Disability benefits
- Wellness Programs – Health and wellness incentives
- Education – Tuition reimbursement for continued learning
- Career Growth – Supportive environment with development opportunities
- Inclusive Culture – Employee Resource Groups and community engagement
About TTEC
Since 1982, TTEC has been dedicated to creating exceptional customer experiences by blending the power of technology with human-centric service. As a global leader in customer engagement solutions, TTEC partners with some of the world’s most iconic brands to deliver innovative, personalized, and efficient customer service across multiple channels including voice, messaging, chat, and video.
Their mission is to bring humanity to business by fostering a culture of diversity, inclusion, and continuous learning. Recognized as a Great Place to Work, TTEC builds a supportive and engaging work environment that values every employee’s contribution. With a commitment to making a positive impact in the communities they serve, TTEC emphasizes giving back and encouraging team members to embody their core values of integrity, respect, and compassion.
The Healthcare Customer Service Role in Today’s Remote Work Market
Healthcare customer service has become one of the most stable and growing remote work sectors, with increasing demand for compassionate professionals who can help members navigate complex health benefits. The shift to remote work has expanded opportunities for customer service professionals to support healthcare organizations from home.
Remote healthcare customer service representatives in the US typically earn between $14 and $20 per hour, with opportunities for bonuses and career advancement. This role provides a pathway into healthcare administration, member services management, and specialized roles in health plan operations.
Insider Tips for Applicants
Emphasize Your Healthcare Knowledge
If you have any experience with health insurance, medical terminology, or healthcare settings, highlight it prominently. Understanding how health plans work will help you hit the ground running in this role.
Demonstrate Your Empathy and Patience
Healthcare customer service requires exceptional empathy. Prepare examples of times you helped customers through difficult situations or showed patience when dealing with complex problems. This role often involves helping people during stressful health situations.
Prepare Your Home Office Setup
Ensure you have reliable high-speed internet (over 15 Mbps), a quiet workspace, and the required technology before applying. Having your setup ready shows you are prepared for remote work success.
Frequently Asked Questions
What equipment do I need for this remote position?
You will need a high-speed internet connection greater than 15 Mbps, a wired USB headset (Bluetooth headsets may not work well), and a smartphone or tablet compatible with iOS or Android. TTEC provides flexible remote work setup support and will discuss specific technology requirements during the hiring process.
What is the work schedule like?
This is a remote position with TTEC, and specific scheduling details will be discussed during the hiring process. Healthcare customer service often requires flexibility to support members during extended hours. The company values work-life balance while ensuring customer coverage.
What training is provided for HIPAA compliance?
TTEC provides comprehensive training for all healthcare customer service representatives, including HIPAA compliance and privacy regulations. You will learn how to handle sensitive health information appropriately and maintain the confidentiality required in healthcare roles. Ongoing training and professional development activities are also part of the role.
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.