Connecteam, a fast-growing startup revolutionizing the workforce management experience for over 2.7 billion remote and deskless workers worldwide, is offering an exciting remote job opportunity for a Customer Support Representative. This role is perfect for tech-savvy individuals who are passionate about helping customers succeed with innovative business management software.
As part of the Customer Support team, you will be the main point of contact for clients through various communication channels. Your primary focus will be ensuring customers utilize the Connecteam app effectively, troubleshooting day-to-day issues, and enhancing overall customer satisfaction. Working hours are 10:00am to 6:00pm, with one shift of 12:00pm to 8:00pm.
The ideal candidate brings at least one year of customer support experience, excellent communication skills, and a service-oriented mindset. This is a fantastic opportunity to join a successful company with a large customer community and significant growth potential as they expand their NY presence.
Key Responsibilities
- Serve as the main point of contact for customers through various communication channels to ensure their success and satisfaction
- Deliver fast, efficient service while maintaining high performance standards
- Handle incoming tickets and prioritize effectively to ensure clients receive the best service
- Educate clients on best practices in Connecteam according to their specific business needs
- Troubleshoot and solve day-to-day problems to enhance customer satisfaction
- Provide live feedback to the Customer Success team regarding missing capabilities, feature requests, and time-consuming issues
Requirements
Professional Experience
- At least 1 year of experience in a customer support role or client-facing environment
- Experience providing support in writing (ticket-based support)
Technical Skills
- Tech-savvy with ability to quickly learn new software and platforms
- Strong computer proficiency and comfort with business management tools
Soft Skills
- Superb written and verbal communication skills
- Service-oriented personality with a can-do attitude
- Strong problem-solving skills and ability to think critically
- Team player who enjoys giving and receiving feedback
- Positive attitude, empathy, and high energy
- Independence and excellent time management skills
- Startup mentality with comfort in dynamic, fast-paced environments
- Ability to work remotely Monday through Friday (required)
Benefits & Perks
Connecteam is committed to your success and offers a comprehensive benefits package:
- Competitive Salary – $50,000 to $60,000 annually
- Medical Coverage – Health insurance plan included
- Paid Time Off – Vacation and sick days provided
- Remote Work Model – Work from the comfort of your home
- Equipment Provided – Mac laptop and necessary equipment to excel
- Comprehensive Training – Structured onboarding process to set you up for success
- Career Development – Training and development opportunities to grow your career
About Connecteam
Connecteam is on a mission to change the mobile and low-tech workforce experience for over 2.7 billion remote workers globally. Their business management platform helps thousands of businesses thrive by eliminating the daily hustle and complexities of managing teams, giving business owners peace of mind to focus on growth.
The company has expanded to Australia and recently opened a new location in NY. With a large customer community and huge potential for growth, Connecteam offers employees the excitement of startup culture combined with the stability of a proven product. The company culture emphasizes building people up, making real impact on customers, getting the job done, having fun, and welcoming everyone.
The Customer Support Role in Today’s Remote Work Market
Customer support roles in the SaaS and tech industry have evolved significantly, with remote positions becoming the standard rather than the exception. Companies like Connecteam that serve deskless and remote workers understand the value of distributed support teams. The demand for skilled support representatives who can troubleshoot technical issues while maintaining excellent customer relationships continues to grow.
Customer Support Representatives in tech startups typically earn between $45,000 and $65,000 annually, with opportunities for advancement into Customer Success, Technical Support Specialist, or Team Lead roles. The skills developed in this position are highly transferable across the SaaS industry.
Insider Tips for Applicants
Demonstrate Your Startup Adaptability
Connecteam specifically seeks candidates with a startup mentality. In your application, share examples of how you’ve thrived in fast-paced environments, adapted to changing priorities, or contributed ideas that improved processes. Show that you’re comfortable with ambiguity and excited by growth.
Highlight Written Communication Excellence
Since much of this role involves ticket-based support, showcase your written communication skills in your cover letter and resume. Be concise, clear, and professional. Consider including examples of how you’ve successfully resolved customer issues through written communication.
Research the Connecteam Platform
Download the Connecteam app or explore their website to understand their product. Being able to speak knowledgeably about their features for workforce management, time tracking, and employee communication will demonstrate genuine interest and preparation.
Frequently Asked Questions
Which states is this position available in?
Connecteam is accepting applications from employees working in Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. If you reside in one of these states and can work remotely Monday through Friday, you are eligible to apply.
What are the working hours for this role?
The standard working hours are 10:00am to 6:00pm, with one shift running from 12:00pm to 8:00pm. The specific shift assignment will be discussed during the interview process based on team needs and your availability.
What equipment and training are provided?
Connecteam provides a Mac laptop and any necessary equipment to ensure you have the tools needed to excel in your role. You will also receive comprehensive training through a structured onboarding process that covers everything you need to know about the platform and customer support best practices.
At F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.