Customer Success Advisor: Vyne is Hiring Remote

Vyne, a company focused on revenue cycle management solutions, is offering an excellent remote job opportunity for a Customer Success Advisor to join their Customer Success team. This role is ideal for professionals passionate about building consultative relationships and helping customers optimize their product usage and ROI.

As a Customer Success Advisor, you will build strong consultative relationships with customers to ensure they maximize their products and receive the highest return on investment. Through tech-touch and high-touch activities, you will educate customers, address issues, support upsells, and ultimately reduce attrition while increasing customer expansion and referenceability.

The ideal candidate brings a bachelor’s degree with at least 2 years of relevant experience in customer success, sales, business development, or account management. Strong preference is given to candidates residing in Georgia, Utah, or Indiana.

Key Responsibilities

• Establish consultative and trusted relationships with customers by leveraging Vyne’s product offerings and RCM best practices
• Guide customers to increased utilization and expansion of Vyne’s products
• Proactively analyze leading churn indicators and deploy tech-touch and high-touch activities at the right time
• Identify upsell opportunities by discovering customers’ current needs and processes to drive expansion and increase Monthly Recurring Revenue (MRR)
• Build and expand customer relationships while increasing referenceability through positive reviews, case studies, and testimonials
• Elicit customer feedback and document voice of the customer details to share with leadership
• Drive and demonstrate value in quarterly business reviews
• Proactively pursue opportunities to expand use cases and deliver additional value
• Communicate with customers to meet short and long-term needs while assessing satisfaction
• Document client activity in Vyne’s CRM
• Track and optimize customer retention metrics including retention, utilization, cSat, and NPS

Requirements

Education

• Bachelor’s degree with minimum 2 years relevant experience, or equivalent experience

Professional Experience

• Experience in customer success, sales, business development, or account management
• Experience making data-driven decisions that improve customer satisfaction and increase efficiency

Technical Skills

• Salesforce and G Suite product knowledge preferred
• Analytical and process-oriented skills to prioritize customer touchpoints

Soft Skills

• Strong customer success values and passion for solving problems
• Strong emotional intelligence and empathy skills for handling stressful situations
• Excellent written, verbal, and interpersonal skills
• Engaging training and coaching skills
• Team player contributing to positive, uplifting work environment
• Goal-driven, flexible, coachable, and accountable
• Strong problem-solving and creative skills with sound judgment
• High integrity and dependability with strong sense of urgency

Benefits & Perks

Vyne offers a supportive work environment with opportunities for professional growth:

• Remote Work – Fully remote position with flexibility
• Career Development – Opportunities to grow within Customer Success
• Collaborative Culture – Positive, uplifting, and supportive team environment
• Competitive Compensation – Salary commensurate with experience
• Work-Life Balance – Flexible remote work arrangement
• Professional Growth – Training and coaching opportunities

About Vyne

Vyne provides revenue cycle management (RCM) solutions designed to help healthcare organizations optimize their financial operations. Their product offerings help customers streamline processes, improve efficiency, and maximize their return on investment in healthcare administration.

The company values a positive, supportive work culture where team members contribute to each other’s success. Vyne is committed to equal employment opportunity and creating an inclusive environment for all employees, fostering diversity and non-discrimination across all aspects of employment.

The Customer Success Role in Today’s Remote Work Market

Customer Success Advisors have become essential in SaaS and healthcare technology companies as businesses focus on retention and expansion revenue. The role has evolved from reactive support to proactive relationship management, requiring professionals who can analyze data, identify opportunities, and drive strategic customer outcomes. Healthcare RCM companies particularly value CSAs who understand both the technology and the complex revenue cycle landscape.

Customer Success Advisors in healthcare technology typically earn between $55,000 and $80,000 annually, depending on experience and book of business size. Career growth often leads to Senior CSA, Customer Success Manager, or leadership roles in Customer Experience or Account Management.

Insider Tips for Applicants

Demonstrate RCM or Healthcare Industry Knowledge

Vyne operates in the revenue cycle management space. If you have experience in healthcare billing, practice management, or related areas, highlight this prominently. Understanding healthcare workflows and common RCM challenges will significantly strengthen your candidacy.

Showcase Your Consultative Selling Skills

This role involves identifying upsell opportunities and driving product expansion. Prepare examples of how you’ve discovered customer needs, recommended solutions, and successfully expanded accounts. Quantify your impact with metrics like expansion revenue or increased product adoption.

Highlight Data-Driven Decision Making

The job description emphasizes using data to improve customer satisfaction. Be ready to discuss how you’ve used customer health scores, NPS, or other metrics to proactively address churn risk and drive positive outcomes.

Frequently Asked Questions

Which locations are preferred for this remote role?

There is a strong preference for candidates residing in Georgia, Utah, or Indiana. However, the position is fully remote, so candidates in other locations may be considered. During the application process, you can discuss location flexibility with the hiring team.

What CRM experience is required?

Salesforce and G Suite product knowledge are preferred but not strictly required. If you have experience with other CRM platforms such as HubSpot or similar tools, you should be able to transfer those skills. The ability to document client activity accurately and use data for decision-making is more important than specific platform experience.

What does a typical day look like in this role?

As a Customer Success Advisor, you will balance proactive outreach to grow accounts with reactive support when customers need assistance. A typical day might include conducting quarterly business reviews, analyzing customer health metrics, documenting interactions in the CRM, collaborating with the sales team on expansion opportunities, and addressing escalated customer concerns.