GetInsured, the company with the largest state-based health insurance marketplace footprint in the country, is offering an excellent remote job opportunity for Customer Service Representatives. This seasonal full-time position starts at $15.00/hr with performance incentives up to $17.00/hr, and Spanish bilingual candidates receive additional premium pay.
As a Remote Customer Service Representative, you will deliver amazing customer experiences and help millions of consumers navigate the process of finding and enrolling in health insurance. GetInsured’s consumer-friendly interface and decision support tools empower people across the country to make better health plan decisions through state-based exchanges, brokers, and insurers.
This is an exciting time to join GetInsured as they continue adapting and growing their remote teams. They are committed to building a motivating and positive work environment despite working remotely, making this an ideal opportunity for reliable, dedicated, and self-driven individuals seeking to make a meaningful impact.
Key Responsibilities
- Handle inbound and outbound calls to assist customers with health insurance questions
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support for enrollment tools
- Perform application data entry accurately and efficiently
- Respond to online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Apply creative problem-solving skills to customer challenges
- Demonstrate flexibility and adaptability to changing projects and updates
- Manage time and tasks effectively through multitasking and prioritization
- Complete extensive self-study, training, and testing to maintain certifications
- Adhere to regulated guidelines for communications via all channels
Requirements
Basic Requirements
- 18 years of age or older
- Must complete background check and drug test within 3 days
- Committed to full attendance for paid 3-week training period
- Personal device with functioning camera required for training
Technical Requirements
- Minimum internet speed of 35 mb/s with ethernet connection
- Cable/Fiber Broadband Internet with hard-wired ethernet connection required
- NOT compatible with mobile internet providers, satellites, Wi-Fi, or Wi-Fi adapters
- Dedicated, private, and secure workspace
- Moderate to advanced computer skills
- High comfort level learning new technology
Soft Skills
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home independently
- Self-motivated and success-driven attitude
Preferred Experience
- Previous experience in customer support or technical support role
- Experience with Group and/or Individual health insurance or Affordable Care Act
- Previous call center experience
- Familiarity with CRM systems and practices
- Spanish bilingual is a plus (additional pay offered)
Benefits & Perks
GetInsured offers competitive benefits for this seasonal full-time position:
- Competitive Pay – $15.00/hr base with performance incentives up to $17.00/hr
- Bilingual Bonus – Spanish bilingual candidates receive additional premium
- Paid Training – 3-week comprehensive training program
- 401K Match – Retirement savings with company matching
- ICHRA – Individual Coverage Health Reimbursement Arrangement
- PTO – Paid time off for work-life balance
- Remote Work – Work from the convenience of your home
- Supportive Culture – Collaborative and supportive team environment
About GetInsured
GetInsured has the largest state-based marketplace footprint in the country, with consumer-friendly interfaces and decision support tools that empower millions of consumers to make better health plan decisions. The company builds and operates award-winning cloud-based enrollment tools serving state-based exchanges, brokers, insurers, and consumers.
In addition to eligibility determination, plan selection, and enrollment technology for state agencies, GetInsured delivers innovative agent marketing and call center tools and services. Their vision to make finding and enrolling in health insurance simple has never been more important than it is today.
The Customer Service Role in Today’s Remote Work Market
Health insurance customer service roles are in high demand as more Americans seek help navigating complex healthcare enrollment options. Remote customer service positions in healthcare have grown significantly, with companies like GetInsured leading the way in building distributed support teams. The seasonal nature of open enrollment creates recurring opportunities for professionals who develop expertise in health insurance.
Entry-level health insurance customer service roles typically pay $14-18/hr with performance incentives. Experienced representatives can advance to senior support roles, team lead positions, or specialized functions like quality assurance and training. Health insurance knowledge gained in this role is valuable across the healthcare industry.
Insider Tips for Applicants
Ensure Your Technical Setup Meets Requirements
GetInsured has very specific technical requirements including hard-wired ethernet internet (no Wi-Fi) with minimum 35 mb/s speed. Before applying, verify your home setup meets these requirements. Mobile internet providers like T-Mobile are explicitly not compatible with their systems.
Commit to the Training Program
The 3-week paid training period requires full attendanceāthis is non-negotiable. Be prepared to dedicate yourself completely to learning during this time. You’ll need a personal device with a functioning camera, and eligibility to proceed depends on passing required exams.
Highlight Any Health Insurance Knowledge
Experience with the Affordable Care Act, health insurance enrollment, or call center work will strengthen your application. If you have familiarity with CRM systems or have helped others navigate health insurance options, make sure to emphasize this background.
Frequently Asked Questions
Is this a seasonal or permanent position?
This is a full-time seasonal position, typically aligned with health insurance open enrollment periods. Seasonal roles offer the flexibility to work intensively during peak periods and may lead to permanent opportunities based on performance and business needs.
Why is Wi-Fi not allowed for this position?
GetInsured requires hard-wired ethernet connections to ensure stable, reliable connectivity for customer calls and system access. Wi-Fi can be unstable and cause dropped connections or latency issues that would negatively impact customer experience and call quality.
What happens during the 3-week training period?
The paid training period covers health insurance fundamentals, GetInsured’s systems and tools, customer service protocols, and required certifications. You’ll need to pass exams to proceed through training. Full attendance is mandatory, so plan accordingly before applying.
AtĀ F5 Remote Jobs, our mission is to connect talented professionals from around the world with the best remote job opportunities offered by top companies in the United States. In an increasingly digital world, we believe the future of work lies in flexibility and the ability to work from anywhere.