Customer Care Associate: AptDeco is Hiring Remote

AptDeco, a fast-growing NYC-based startup disrupting the secondhand furniture industry, is offering an exciting remote job opportunity for a Customer Care Associate. This role is perfect for strong communicators who thrive in fast-paced environments and love finding creative solutions to help customers have an extraordinary experience buying and selling furniture.

As a Customer Care Associate, you will represent AptDeco and be the voice of the brand on the Customer Support Team. You will ensure customers have a seamless experience by responding to emails, supporting user issues, coordinating logistics between buyers and sellers, and turning upset users into passionate brand evangelists.

AptDeco’s managed marketplace takes care of all logistics for customers, making moving and furniture transactions stress-free. If you are personable, empathetic, and excited to help build something amazing on a small, ambitious team, this opportunity offers meaningful work with a company making real impact.

Key Responsibilities

• Support users with fast, efficient service and inspire a growing user base to share the AptDeco experience
• Respond to emails and support user issues promptly, ensuring upset users become passionate evangelists
• Coordinate logistics between buyers and sellers to ensure smooth transactions
• Provide feedback to Engineering and Operations Teams to streamline processes and support business scaling
• Support in identifying new ways to get the AptDeco experience in front of new users
• Handle ad hoc projects that arise throughout the year
• Represent AptDeco as the voice of the brand to all customers

Requirements

Professional Experience

• Experience in a customer service or technical support environment
• Strong desire to help people and deliver exceptional service
• Previous experience working at a startup is a plus

Technical Skills

• Familiarity with G Suite apps
• Strong organizational and analytic skills
• Comfortable with technology and learning new systems

Soft Skills

• Strong communicator who is self-aware, well-spoken on the phone, and eloquent in emails
• Personable and empathetic with ability to connect with anyone in any situation
• Naturally curious and adaptive with innovative mindset
• Team player excited to work on a small team building something amazing
• Excellent written and verbal communication skills
• Excellent time management and self-motivation
• Creative problem-solving abilities with solutions-oriented approach
• Ability to follow through on tasks without getting overwhelmed

Benefits & Perks

AptDeco offers a dynamic work environment at a fast-growing startup:

• Startup Culture – Join an ambitious, engaged team disrupting the furniture industry
• Growth Opportunity – Be part of a rapidly expanding NYC-based company
• Meaningful Work – Help ease the stress of moving for people across the NYC area and beyond
• Inclusive Environment – Work with diverse teams committed to equity and inclusion
• Small Team Impact – Make a real difference on a tight-knit team
• Career Development – Grow with a company that values innovation and initiative

About AptDeco

AptDeco is a managed marketplace for buying and selling quality used furniture. Their unique model takes care of all logistics on behalf of customers, handling everything from pickup to delivery. This approach has made them a favorite among NYC residents looking to buy or sell furniture without the usual hassles.

As a fast-growing NYC-based startup, AptDeco is ambitious, engaged, and excited about disrupting the secondhand furniture industry. They are committed to building diverse, inclusive, and equitable teams and strongly encourage individuals from a wide range of backgrounds to apply. Moving can be stressful, and AptDeco works every day to ease this hassle for people.

The Customer Care Role in Today’s Remote Work Market

Customer care roles in e-commerce and marketplace startups have become increasingly remote as companies recognize that empathetic, skilled communicators can deliver excellent service from anywhere. The secondhand and sustainable commerce sector is growing rapidly, creating opportunities for customer-focused professionals who can build trust and resolve complex logistics issues.

Customer Care Associates at startups typically earn between $40,000 and $55,000 annually, with potential for growth into senior support, customer success, or operations roles. Startup experience is highly valued and can open doors to various career paths in tech and e-commerce.

Insider Tips for Applicants

Show Your Problem-Solving Creativity

AptDeco specifically seeks candidates who love finding creative solutions. Prepare examples of how you’ve turned difficult customer situations around or developed innovative approaches to support challenges. The ability to think on your feet is highly valued.

Demonstrate Your Communication Excellence

This role emphasizes being the “voice of the brand.” Review your written communication skills carefully—your cover letter and emails should be eloquent, professional, and personable, just as they describe the ideal candidate.

Express Enthusiasm for Startup Culture

AptDeco values team players excited to build something amazing. Show genuine enthusiasm for the startup environment, the mission of disrupting secondhand furniture, and the opportunity to contribute to a growing company where your impact is visible.

Frequently Asked Questions

What makes AptDeco different from other furniture marketplaces?

AptDeco is a managed marketplace, meaning they handle all the logistics including pickup, delivery, and coordination between buyers and sellers. This white-glove approach removes the friction typically associated with buying and selling used furniture, and your role would be central to maintaining this seamless experience.

Is this a fully remote position?

The job posting indicates this is a remote-friendly position within a NYC-based company. Specific remote work policies and any in-office expectations can be discussed during the interview process, as AptDeco may have hybrid options for local candidates.

What opportunities for growth exist at AptDeco?

As a fast-growing startup, AptDeco offers significant growth potential. Customer Care Associates often advance into senior support roles, operations positions, or customer success functions. The startup environment provides exposure to multiple aspects of the business and opportunities to take on new responsibilities.