Client Support Associate L1: Cohere Health is Hiring Remote

Cohere Health, a leading clinical intelligence platform delivering AI-powered solutions for healthcare, is offering an exciting remote job opportunity for a Client Support Associate – L1 to join their CX Department. This role is perfect for analytical professionals who want to make a meaningful impact in healthcare technology by supporting high-quality product and service delivery.

As a Client Support Associate, you will provide front line assistance to clients by troubleshooting issues, answering inquiries, and ensuring efficient resolution of each interaction. You will partner closely with technical and business teams to support overall operational experience while gaining end-to-end exposure across product, engineering, and business operations.

Cohere Health has been recognized on the 2025 Inc. 5000 list and in the Gartner Hype Cycle for U.S. Healthcare Payers. With AI that auto-approves up to 90% of prior authorization requests, this is an opportunity to join a fast-growing company transforming healthcare processes.

Key Responsibilities

• Promptly and thoroughly investigate product bugs using all available resources within assigned timeframes
• Diagnose and troubleshoot technical issues reported by clients, gathering comprehensive information to share with stakeholders
• Determine which bugs can be resolved directly and promptly resolve them
• Document findings and follow processes for clear workflow management
• Partner with product and technical teams for rapid resolution of mission-critical bugs
• Work with stakeholders to understand the impact of bugs on users and the larger business
• Provide timely and clear updates to all involved stakeholders
• Translate stakeholder needs into actionable directives for technical teams
• Document and communicate clearly about known issues and workarounds
• Monitor bugs for trends and larger improvement opportunities
• Proactively partner to improve bug management processes

Requirements

Education

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Informatics, or related field preferred

Professional Experience

• Proven experience providing technical support for healthcare technology products or software applications
• Experience with ticketing and support systems for incident tracking (JIRA, Zendesk)

Technical Skills

• Strong analytical and problem-solving skills for diagnosing complex technical issues
• Familiarity with ticketing and support systems
• Ability to translate technical issues into stakeholder communications

Soft Skills

• Excellent communication skills, both written and verbal
• Ability to communicate technical concepts to non-technical stakeholders
• Customer-centric approach with passion for exceptional service
• Ability to thrive in fast-paced environment and manage multiple support cases
• Strong prioritization and time management abilities

Benefits & Perks

Cohere Health offers a comprehensive benefits package to support your professional and personal well-being:

• Competitive Salary – $45,000 to $55,000 annually as part of total benefits package
• Health Coverage – Medical, dental, vision, life, and disability insurance
• Employee Assistance – Access to Employee Assistance Program
• Retirement Savings – 401K plan with company match
• Flexible Spending – FSA and HSA options available
• Generous PTO – Up to 184 hours (23 days) of PTO per year plus company holidays
• Parental Leave – Up to 14 weeks of paid parental leave
• Pet Insurance – Coverage for your furry family members
• Fully Remote – Work from anywhere with approximately 0% travel

About Cohere Health

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. The company works with over 660,000 providers and handles over 12 million prior authorization requests annually, with responsible AI auto-approving up to 90% of requests.

With the acquisition of ZignaAI, Cohere Health has enhanced their platform by launching the Payment Integrity Suite. Backed by leading investors including Deerfield Management, Define Ventures, and Polaris Partners, the company drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care.

The Client Support Role in Today’s Remote Work Market

Healthcare technology support roles are increasingly vital as the industry digitizes patient care processes. Companies like Cohere Health that leverage AI for clinical intelligence need skilled support professionals who understand both technical systems and healthcare workflows. The intersection of healthcare and technology creates unique opportunities for professionals who can bridge clinical and technical domains.

Client Support Associates in healthcare technology typically earn between $45,000 and $65,000 annually at entry level, with growth potential into Senior Support, Customer Success, or Product roles. Healthcare tech experience is highly valued as the industry continues rapid digital transformation.

Insider Tips for Applicants

Highlight Healthcare Technology Experience

Cohere Health specifically seeks candidates with experience supporting healthcare technology products. If you have worked with EMR systems, prior authorization platforms, or any health-related software, emphasize this experience prominently in your application and be prepared to discuss specific challenges you’ve solved.

Demonstrate Analytical Problem-Solving

This role requires investigating and diagnosing technical issues. Prepare examples of how you’ve systematically approached complex problems, documented your findings, and collaborated with technical teams to resolve issues. Show your methodical approach to troubleshooting.

Show Cross-Functional Communication Skills

A key aspect of this role is translating between technical teams and stakeholders. Prepare examples of how you’ve communicated technical concepts to non-technical audiences or synthesized stakeholder needs into actionable items for developers.

Frequently Asked Questions

Is this position fully remote with no travel required?

Yes, this is a fully remote position with approximately 0% travel. You will work from your home office while supporting clients and collaborating with product and technical teams virtually. Cohere Health has embraced a remote-first culture.

What is the salary range for this position?

The salary range is $45,000 to $55,000 annually, which is part of a total benefits package including health insurance, 401k with company match, bonus potential, and generous PTO. Individual pay is determined by factors including qualifications, experience level, skillset, and internal alignment.

What does the interview process look like?

The interview process typically includes a preliminary phone screening with Talent Acquisition, meeting with the Hiring Manager, behavioral interviews, and a case study. This process is designed to assess both your technical capabilities and cultural fit with Cohere Health’s empathetic, candid team culture.