Dispatcher (2nd Shift): AAA Northeast is Hiring Remote

AAA Northeast, one of the most trusted roadside assistance organizations in America, is offering an excellent remote job opportunity for a Dispatcher on their 2nd shift team. This work-from-home position offers competitive hourly pay of $19.75 to $21.00 per hour and is based in the Hamden, CT area with full remote capabilities.

As a Dispatcher at AAA Northeast, you will be the critical link between members in need and the service providers who help them. You’ll receive road service requests, coordinate with drivers, and ensure timely assistance reaches AAA members during roadside emergencies. This is a fast-paced role that requires quick thinking and excellent communication skills.

AAA Northeast has been consistently recognized as a top employer and best place to work across the Northeast region. The company’s mission of helping and serving has remained unchanged for over a century, and they’re looking for dedicated individuals who share this commitment to member satisfaction.

Key Responsibilities

• Process information received on service requests and dispatch calls using various communication methods
• Deploy service resources to best meet member needs while optimizing efficient use of those resources
• Monitor status of calls and initiate action to solve problems and provide timely, quality service
• Maintain frequent and timely communications with drivers on the status of dispatched calls
• Maintain close communications with service facilities and notify them of any driver contact issues or problems
• Respond to and take immediate action to resolve service problems reported by members and drivers
• Collect data and provide assessment on facility/driver cooperation and performance
• Perform all duties of a Member Service Counselor-AS when necessary
• Coordinate Roadside Assistance Program (RAP) call details with external agencies (Enterprise, Hertz, Lexus, etc.)
• Collect and document specific information required to process RAP road service calls

Requirements

Professional Experience

• Previous experience as a dispatcher or in a similar customer service role preferred
• Experience in high-volume call center environments
• Background in logistics, transportation, or roadside assistance is a plus

Technical Skills

• Proficiency with computer systems and dispatching software
• Ability to use multiple communication channels effectively
• Strong data entry and documentation skills

Soft Skills

• Excellent verbal and written communication abilities
• Strong problem-solving skills under pressure
• Ability to remain calm during stressful situations
• Customer-focused mindset with empathy for members in distress
• Ability to multitask and prioritize effectively

Benefits & Perks

AAA Northeast offers a comprehensive benefits package that reflects their commitment to employee well-being and professional growth.

• Remote Work – Full work-from-home capability with flexible scheduling
• Health Insurance – Medical, dental, and vision coverage
• 401(k) Plan – Retirement savings with company match
• Paid Time Off – Generous vacation and sick leave policy
• Career Development – Opportunities for advancement within the organization
• Training Programs – Comprehensive onboarding and ongoing skill development
• Employee Discounts – AAA membership benefits and partner discounts
• Supportive Culture – Recognized as a top employer in the Northeast

About AAA Northeast

AAA Northeast is part of the American Automobile Association, serving millions of members across the northeastern United States for over 100 years. The organization provides roadside assistance, travel services, insurance, and automotive services to its members. With a mission centered on helping and serving, AAA Northeast has built a reputation as one of the most reliable and trusted names in roadside assistance.

The company is committed to diversity and fostering a positive work environment where employees can thrive. They prioritize work-life balance and have adapted to modern work preferences by offering remote positions that allow employees to serve members from the comfort of their homes while maintaining the high service standards AAA is known for.

The Dispatcher Role in Today’s Remote Work Market

Remote dispatcher positions have grown significantly as companies recognize the efficiency of virtual call centers. The demand for skilled dispatchers who can work from home has increased, particularly in roadside assistance, transportation, and emergency services industries. This trend offers excellent opportunities for those seeking stable remote employment with established organizations.

Dispatcher salaries typically range from $17 to $25 per hour depending on experience and industry, with positions at established organizations like AAA often including comprehensive benefits that add significant value to total compensation. Career advancement opportunities exist for those who demonstrate strong performance, with paths to supervisory and management roles.

Insider Tips for Applicants

Emphasize Your Multitasking Abilities

Dispatching requires juggling multiple calls, coordinating with various drivers, and managing time-sensitive situations simultaneously. Prepare specific examples from your past experience where you successfully handled multiple priorities at once, particularly in high-pressure environments.

Demonstrate Customer Service Excellence

AAA members calling for roadside assistance are often in stressful situations. Highlight any experience you have calming frustrated or anxious customers, resolving complaints, or turning negative experiences into positive ones. Show that you can maintain composure and empathy under pressure.

Prepare Your Home Office Setup

As a remote position, you’ll need a dedicated workspace with reliable internet and minimal distractions. Be ready to discuss your home office setup during the interview process and demonstrate that you have the environment needed to perform effectively from home.

Frequently Asked Questions

Is this position fully remote?

Yes, this dispatcher position offers full work-from-home capability. While the role is based in the Hamden, CT area, you can perform all duties remotely. You will need to have a suitable home office setup with reliable internet connection and a quiet workspace free from distractions during your shift.

What shift hours does this position require?

This is a 2nd shift position, typically covering evening hours. The exact schedule will be discussed during the interview process, but you should be prepared to work afternoon and evening hours. AAA operates 24/7, so flexibility in scheduling is valued.

Do I need previous dispatching experience to apply?

While previous dispatching experience is preferred, it is not strictly required. AAA Northeast provides comprehensive training for new dispatchers. If you have strong customer service skills, experience in call center environments, or backgrounds in logistics and transportation, you may be a strong candidate even without direct dispatching experience.