Lead Billing Assistant: First American Is Hiring Remote

First American (NYSE: FAF), a Fortune 100 Best Companies to Work For honoree for ten consecutive years, is offering an exceptional remote job opportunity for an experienced Lead Billing Assistant. This leadership position combines the flexibility of remote work with the opportunity to join one of America’s most celebrated employers, a company with an unwavering people-first culture since 1889.

As a Lead Billing Assistant, you will perform complex billing functions while providing leadership to the billing team, driving process improvements, and serving as the subject matter expert for billing operations. The role involves managing billing system accounts, processing third-party invoices, resolving discrepancies, and facilitating cross-functional collaboration. With hourly compensation ranging from $18.65 to $24.87, this position offers both competitive pay and the prestige of working for a company consistently recognized for workplace excellence.

The ideal candidate brings at least five years of billing experience with one to three years in a lead capacity, strong analytical abilities, and expertise in accounting software such as QuickBooks and Oracle. You will have significant latitude for decision-making while directing billing assistants and contributing strategic recommendations that impact business operations at a Fortune 100 company committed to diversity, equity, and inclusion.

Key Responsibilities

• Create and manage accounts in the billing system ensuring accuracy and compliance with company standards
• Process, track, and complete third-party invoices from receipt through payment with meticulous attention to detail
• Issue billing adjustments as needed to correct discrepancies and maintain accurate customer accounts
• Print, validate, and mail customer refund checks following established procedures and financial controls
• Process delinquent invoices and coordinate with customers to resolve outstanding balances professionally
• Maintain comprehensive daily logs of all transactions ensuring complete audit trails and documentation
• Communicate effectively with customers regarding billing inquiries, resolving issues with diplomacy and expertise
• Execute daily closing procedures including balancing payments and receipts with supporting documentation
• Drive process improvements by standardizing and streamlining billing procedures across business units
• Create and maintain written desktop procedures for billing operations to ensure consistency and training effectiveness
• Research and correct billing discrepancies using critical thinking and comprehensive problem-solving approaches
• Develop and track metrics for business units to measure billing efficiency and accuracy
• Direct and coordinate the work of billing assistant team members providing guidance and support
• Provide functional advice and training to less-experienced billing assistants fostering professional development
• Facilitate meetings with cross-functional teams and management to drive consensus on billing initiatives

Requirements

Education

• High school diploma or equivalent required
• Bachelor’s degree preferred or equivalent professional experience

Professional Experience

• Minimum five years of billing experience in professional finance environments
• One to three years of lead or supervisory experience in billing operations
• Demonstrated expertise in accounts payable, accounts receivable, or general accounting functions
• Experience facilitating meetings with high-level cross-functional teams

Technical Skills

• Experience with mainframe systems and Oracle software strongly preferred
• Strong proficiency in all Microsoft Office applications especially Excel for data analysis
• Basic math and accounting software skills with understanding of financial concepts
• Demonstrated ability to apply accounting and finance principles to complex billing scenarios

Soft Skills

• Excellent analytical, verbal, and written communication skills for professional interactions
• Critical thinking abilities to identify strengths and weaknesses of alternative solutions
• Strong organizational, planning, and prioritizing capabilities to manage complex workflows
• Complex problem-solving skills with ability to develop and evaluate options independently
• High level of business acumen and strategic agility in decision-making
• Quality research abilities to diagnose problems and drive appropriate solutions
• Good customer service orientation for internal and external stakeholder interactions
• Ability to negotiate, persuade, and gain consensus from cross-functional teams

Benefits & Perks

First American’s comprehensive benefits package reflects their commitment to putting people first, offering exceptional support for health, financial security, and work-life balance.

• Competitive Hourly Pay – $18.65 to $24.87 per hour based on experience, skills, and geographic location
• Medical Benefits – Comprehensive health coverage including medical, dental, and vision insurance
• 401(k) Retirement Plan – Company-sponsored retirement savings with employer contributions
• Paid Time Off – Generous PTO and paid sick leave for work-life balance and wellness
• Employee Stock Purchase Plan – Opportunity to invest in the company’s success at favorable terms
• Remote Work Flexibility – Work from anywhere with remote-possible arrangement
• Inclusive Culture – Join a People First Culture celebrating diversity, equity, and inclusion
• Award-Winning Workplace – Fortune 100 Best Companies to Work For 10 consecutive years
• Recognition Programs – Best place to work for women, diversity, LGBTQ+ employees
• Professional Development – Opportunities for growth and advancement in a large organization
• Career Stability – Join a company with 135+ years of history and strong market position

About First American

First American (NYSE: FAF) has maintained an unwavering belief in its people since 1889, creating a workplace culture that consistently earns national recognition. As a Fortune 500 company and publicly traded on the New York Stock Exchange, First American provides financial services including title insurance and settlement services. The company’s inclusive, people-first culture has earned prestigious accolades including ten consecutive years on the Fortune 100 Best Companies to Work For list.

First American has also been recognized as a best place to work for women, diversity, and LGBTQ+ employees, and appears on more than 50 regional best places to work lists nationwide. The company’s commitment goes beyond recognition—it’s embedded in their operations, values, and daily interactions. With a passionate workforce dedicated to excellence, First American continues to be an employer of choice for professionals seeking meaningful careers at an organization that truly values its people. The company’s mission is simple yet powerful: to always strive to be a great place to work, for all.

The Lead Billing Assistant Role in Today’s Remote Work Market

Lead Billing Assistants and billing specialists have become increasingly valuable in remote work environments as companies recognize the efficiency of distributed finance operations. The role has evolved from traditional office-based transaction processing to strategic leadership positions that drive process improvement, team development, and cross-functional collaboration from anywhere. Remote billing leadership positions now offer opportunities to work for prestigious organizations while maintaining geographic flexibility and work-life balance.

According to current employment market data, billing specialists and lead billing professionals in the United States earn between $35,000 and $55,000 annually, with experienced leads in Fortune 500 companies commanding compensation at the higher end of the range. This position’s hourly rate of $18.65 to $24.87 translates to approximately $38,800 to $51,700 annually at full-time hours, competitive within the market while offering exceptional benefits and the prestige of working for a consistently recognized best employer. Career advancement opportunities include billing management, accounts receivable management, or finance operations leadership roles.

Insider Tips for Applicants

Emphasize Your Leadership and Process Improvement Experience

First American seeks someone who goes beyond transaction processing to drive operational excellence. Prepare specific examples of process improvements you’ve implemented, standardized procedures you’ve created, or efficiency gains you’ve achieved in previous billing roles. Discuss your experience training and mentoring team members, and how you’ve contributed to strategic initiatives. Quantify your accomplishments where possible—percentage reductions in errors, time saved through streamlining, or improvements in team productivity you’ve facilitated.

Demonstrate Technical Proficiency and Systems Thinking

Since this role involves mainframe systems and Oracle software, highlight your technical capabilities and ability to master complex financial systems. If you have Oracle experience, emphasize it prominently. If not, discuss other enterprise financial systems you’ve learned and your approach to quickly becoming proficient with new technologies. Prepare to discuss how you’ve used Excel for data analysis, reporting, or problem-solving in billing contexts. Show that you think systematically about billing operations rather than just processing individual transactions.

Highlight Cross-Functional Collaboration Skills

The job description emphasizes facilitating meetings with high-level cross-functional teams and gaining consensus. Prepare examples of how you’ve successfully collaborated across departments, resolved conflicts between competing priorities, or persuaded stakeholders to adopt new approaches. Discuss situations where you’ve communicated complex billing issues to non-finance audiences or partnered with other departments to solve systemic problems. First American values people who can build relationships and drive results through influence.

Frequently Asked Questions

Is this position fully remote or hybrid?

The position is listed as “remote possible,” meaning First American offers flexibility in work arrangements. The specific setup may depend on your location, team needs, and operational requirements. During the interview process, you’ll discuss work arrangement expectations and determine what configuration works best for both you and the company. First American’s track record as a best employer suggests they prioritize employee preferences while meeting business needs.

What does the salary range mean and how is it determined?

The hourly range of $18.65 to $24.87 is based on multiple factors including your job-related knowledge, skills, years of experience, and geographic location. Candidates with extensive billing leadership experience, Oracle proficiency, bachelor’s degrees, or proven track records of process improvement would likely qualify for the higher end of the range. First American aims to provide fair, competitive compensation that reflects both market conditions and individual qualifications.

What career growth opportunities exist at First American?

As a Fortune 500 company with 135+ years of history, First American offers substantial opportunities for career advancement. As Lead Billing Assistant, you could progress into billing management, accounts receivable management, financial operations, or other finance leadership roles within the organization. The company’s commitment to professional development, combined with its size and stability, creates clear pathways for motivated professionals to build long-term careers. Their track record of employee retention and recognition suggests they invest in developing and promoting talent from within.