Loan Officer Assistant: AUE Lending is Hiring Remote

AUE Lending, a fast-growing mortgage brokerage based in Walnut Creek, California, is offering an excellent remote job opportunity for a bilingual Loan Officer Assistant. This full-time position allows you to work 100% remotely while supporting mortgage professionals in delivering high-quality service to residential lending clients from application through closing.

This role is perfect for experienced mortgage professionals fluent in both Russian and English who possess an active NMLS license and want to build a career with a professional, agile team known for speed and collaborative approach. With a minimum of 2-3 years in the mortgage or lending industry and prior experience supporting Loan Officers or Processors, you’ll leverage your understanding of the mortgage lifecycle to coordinate seamlessly with borrowers, processors, underwriters, and escrow companies.

AUE Lending offers competitive base compensation starting at $45,000 annually, with additional commission structure available based on performance and loan volume. The position includes paid time off, remote flexibility, and structured daily communication via Zoom and modern lending technology platforms. Candidates located near Walnut Creek, CA may also choose in-office or hybrid arrangements if preferred, providing flexibility based on your location and preferences.

Key Responsibilities

• Provide comprehensive day-to-day administrative and client support to Loan Officers, ensuring smooth operations and excellent borrower experiences throughout the loan process
• Organize and maintain accurate, complete loan files and documentation in compliance with regulatory requirements and lender guidelines
• Communicate proactively with borrowers, processors, underwriters, title companies, and escrow officers to coordinate loan progress and address questions or concerns
• Follow up diligently on missing documents, outstanding conditions, and underwriting requirements to keep loans moving efficiently toward closing
• Support the preparation and review of complete loan packages for submission to underwriting, ensuring accuracy and compliance with all documentation standards
• Ensure strict compliance with all federal and state regulatory requirements, lender guidelines, and industry best practices throughout the loan process
• Maintain detailed CRM records of all client interactions, loan milestones, and pipeline tracking to provide visibility into loan status and progress
• Coordinate effectively with multiple stakeholders including borrowers, real estate agents, escrow companies, appraisers, and title companies
• Manage workflow independently in remote environment, prioritizing tasks, meeting deadlines, and maintaining exceptional quality standards
• Provide bilingual support to Russian-speaking clients, explaining mortgage processes, requirements, and timelines clearly in their preferred language

Requirements

Professional Experience

• Minimum 2-3 years of proven experience in the mortgage or lending industry – this is essential for understanding loan processes and regulatory requirements
• Prior experience directly supporting Loan Officers or Loan Processors in residential mortgage origination and processing
• Strong understanding of the complete mortgage loan lifecycle including pre-qualification, application, processing, underwriting, closing, and post-closing
• Thorough knowledge of mortgage documentation standards including income verification, asset documentation, credit analysis, and title/escrow coordination
• Familiarity with various loan programs including conventional, FHA, VA, USDA, and jumbo mortgages

Licenses & Certifications

• Active NMLS (Nationwide Mortgage Licensing System) license is absolutely required – this is a non-negotiable prerequisite for the position
• Must maintain NMLS license in good standing with all continuing education requirements current

Language Skills

• Fluency in both Russian and English (written and spoken) is required – this is essential for serving the firm’s diverse client base
• Professional communication abilities in both languages for client interactions, document review, and stakeholder coordination
• Cultural competency working with Russian-speaking borrowers and understanding cultural considerations in lending contexts

Education

• Bachelor’s degree in Business, Finance, or related field preferred
• Equivalent practical experience in mortgage lending may be considered
• Associate’s degree combined with extensive mortgage experience also valued

Technical Skills

• Strong proficiency with CRM systems for client relationship management and pipeline tracking
• Experience with LOS (Loan Origination System) software such as Encompass, Calyx Point, or similar platforms
• Comfort with Microsoft Office tools including Word, Excel, and Outlook for document preparation and communication
• Familiarity with document management platforms, e-signature systems, and compliance tracking tools
• Ability to quickly learn new mortgage technology platforms and systems

Soft Skills

• Exceptional attention to detail with commitment to accuracy in loan documentation and compliance matters
• Outstanding time management and multitasking abilities to juggle multiple loan files at various stages simultaneously
• Excellent communication and client relationship skills with professional, service-oriented approach
• Strong organizational capabilities to maintain structured loan files and track numerous deadlines and conditions
• Ability to work independently and manage workflow effectively in a remote environment without direct supervision
• Proactive problem-solving mindset to anticipate issues and address challenges before they become obstacles
• Collaborative team player who works well with Loan Officers, processors, and other support staff

Benefits & Perks

AUE Lending is committed to providing competitive compensation and a supportive work environment that enables professional success while maintaining work-life balance:

• Competitive Base Salary – Starting at $45,000 per year with potential for higher compensation based on experience and qualifications
• Commission Structure – Additional earnings opportunity based on performance and loan volume, rewarding your contributions to team success
• 100% Remote Flexibility – Work from anywhere in the United States with complete freedom to create your ideal home office environment
• Hybrid Option Available – If located near Walnut Creek, CA, you may choose in-office or hybrid schedule based on personal preference
• Paid Time Off – Vacation days and personal time to rest, recharge, and maintain healthy work-life balance
• Structured Communication – Daily collaboration via Zoom, CRM systems, and LOS platforms ensuring you feel connected and supported despite remote work
• Standard Business Hours – Consistent Monday through Friday schedule, 9:00 AM – 6:00 PM Pacific Time providing predictability and routine
• Long-Term Growth Opportunity – Build your career with a fast-growing mortgage brokerage offering advancement potential as the company expands
• Professional Development – Opportunities to expand your mortgage expertise, learn new loan programs, and enhance your industry knowledge
• Fast-Paced Team Environment – Work with professional, agile colleagues known for speed, collaboration, and commitment to client satisfaction
• Modern Technology Stack – Access to current CRM, LOS, and document management platforms that streamline workflows and improve efficiency
• Diverse Client Base – Utilize your bilingual skills serving Russian-speaking borrowers while supporting a varied client portfolio

About AUE Lending

AUE Lending is a dynamic, fast-growing mortgage brokerage headquartered in Walnut Creek, California, specializing in residential mortgage lending for homebuyers and homeowners throughout the region and beyond. As a smaller, agile organization, AUE Lending combines the personalized service and quick decision-making of a boutique firm with the professional expertise and comprehensive loan product offerings needed to serve diverse borrower needs effectively.

The company has built a strong reputation for professionalism, speed, and a collaborative approach that prioritizes client satisfaction and successful loan closings. AUE Lending’s team specializes in various residential mortgage products including conventional loans, government-insured programs (FHA, VA, USDA), jumbo mortgages, and refinancing options. Their commitment to delivering high-quality service with attention to detail and seamless loan processing from application through closing has fostered a loyal client base and strong referral relationships with real estate professionals.

As a growing brokerage, AUE Lending values team members who are experienced, professional, and committed to excellence in mortgage lending. The company’s remote-friendly culture enables them to access top talent regardless of geographic location while maintaining structured communication through modern technology platforms. For candidates near their Walnut Creek headquarters, the option for in-office or hybrid work provides additional flexibility. AUE Lending’s focus on speed, collaboration, and client service creates an environment where motivated professionals can build rewarding careers while making homeownership dreams achievable for borrowers.

The Loan Officer Assistant Role in Today’s Remote Work Market

Loan Officer Assistant positions have increasingly transitioned to remote and hybrid models as mortgage industry technology has advanced, enabling comprehensive loan coordination from anywhere with secure internet access. The widespread adoption of digital mortgage platforms, electronic document systems, and virtual communication tools has made remote loan processing highly effective, expanding opportunities for experienced mortgage professionals regardless of location. Bilingual Loan Officer Assistants are particularly valued as the mortgage industry serves increasingly diverse populations requiring multilingual support and cultural competency.

According to mortgage industry compensation data, Loan Officer Assistants typically earn between $42,000 and $65,000 annually in base salary, with many positions offering additional commission or bonus structures tied to loan volume and team performance. Total compensation can reach $60,000-80,000+ for experienced professionals in active markets. The role provides excellent career advancement opportunities, with many professionals progressing to Senior Loan Officer Assistant, Loan Processor, Junior Loan Officer, or Branch Operations Manager positions. The mortgage industry’s continued strength in residential real estate markets, combined with evolving technology enabling remote work, ensures sustained demand for skilled professionals who understand loan processes, regulatory compliance, and exceptional client service, making it an attractive career path for detail-oriented individuals interested in real estate finance.

Insider Tips for Applicants

Emphasize Your NMLS License and Mortgage Experience

Since an active NMLS license is absolutely required and 2-3 years of mortgage industry experience is essential, make these qualifications immediately visible at the top of your resume and in your cover letter opening. Include your NMLS number, license status, and any additional state licenses you hold. Detail your specific experience with residential mortgage loans, mentioning the types of loan programs you’ve worked with (conventional, FHA, VA, jumbo, etc.), the volume of loans you’ve supported (e.g., “assisted with 15-20 loan files monthly”), and your familiarity with specific loan origination systems like Encompass, Calyx Point, or Byte. Highlight any experience supporting Loan Officers specifically, as this differs from general processor or operations roles and demonstrates you understand the unique assistant-to-LO dynamic and workflow.

Showcase Your Bilingual Russian-English Proficiency

Fluency in both Russian and English is explicitly required, making your bilingual capabilities a critical differentiator. Feature your language skills prominently in your resume and provide specific examples of how you’ve used both languages professionally in mortgage contexts – perhaps conducting loan application interviews in Russian, explaining complex lending requirements to Russian-speaking borrowers, translating documents, or serving as a cultural bridge for clients navigating unfamiliar U.S. lending processes. If you have experience in the Russian-speaking community in California or other states, mention this familiarity with cultural nuances around homeownership, family financial structures, or credit concepts that might differ from Russian contexts. Consider including a brief paragraph in Russian in your cover letter to immediately demonstrate written proficiency.

Demonstrate Your Remote Work Capabilities

Since this is a fully remote position with structured daily communication requirements, emphasize your proven ability to work independently, manage workflow effectively without direct supervision, and stay connected with teams virtually. Describe your home office setup, reliable internet connection, and familiarity with remote collaboration tools like Zoom, CRM systems, and cloud-based LOS platforms. Share examples of how you’ve maintained exceptional accuracy and met tight deadlines while working remotely, tracked multiple loan files at various stages simultaneously, and proactively communicated with stakeholders despite physical distance. Mention your comfort with the 9 AM – 6 PM Pacific Time schedule, particularly if you’re in a different time zone. AUE Lending’s emphasis on structured daily Zoom communication and modern platforms suggests they value remote professionals who are self-directed yet highly connected.

Frequently Asked Questions

Is the NMLS license requirement negotiable, or would the company sponsor someone to obtain it?

The job posting explicitly states that an “Active NMLS license (required)” is a prerequisite for consideration, using the word “required” rather than “preferred,” which indicates this is a firm requirement rather than a negotiable qualification. NMLS licenses are individual credentials that professionals must obtain and maintain themselves through testing, background checks, and continuing education – employers typically do not “sponsor” NMLS licenses in the way they might sponsor work visas. If you don’t currently have an NMLS license but have mortgage industry experience, you would need to complete the licensing process before applying, which involves passing the SAFE MLO Test, completing pre-licensing education, submitting to background and credit checks, and registering through the NMLS system. This typically takes 1-3 months and costs approximately $300-500 in fees. If you’re currently licensed but it’s inactive, you’d need to reactivate before applying.

What is the typical commission structure mentioned in addition to base salary?

The posting mentions “commission structure available based on performance and loan volume” but doesn’t specify the exact structure, which is common in mortgage job postings as compensation plans vary and are often discussed during interviews. Typical Loan Officer Assistant commission structures in the industry might include per-loan bonuses (e.g., $100-300 per closed loan), percentage-based compensation on the loans you support (perhaps 0.05-0.15% of loan volume), or tiered bonuses for reaching certain monthly or quarterly volume thresholds. Since base salary starts at $45,000, commission opportunities could add $5,000-20,000 annually depending on loan volume and the specific structure. During your interview, ask specific questions about how commission is calculated, whether it’s based on individual performance or team performance, typical commission earnings for successful assistants, and when commission is paid (at loan closing, monthly, quarterly). Understanding the total compensation potential helps you evaluate the full opportunity.

Can I work fully remote if I don’t live near Walnut Creek, or is some office presence expected?

The job posting clearly states this is a “fully remote” position while noting that “candidates located near Walnut Creek, CA may also choose to work in-office or hybrid, if preferred.” This language indicates that remote work is the default arrangement regardless of your location, with in-office/hybrid being an optional benefit for those who happen to live nearby, not a requirement. If you live in another state or region, you should be able to work entirely remotely with no expectation of regular office presence. However, keep in mind the position requires standard hours of Monday through Friday, 9:00 AM – 6:00 PM Pacific Time, so if you’re in a different time zone, you’ll need to align your schedule accordingly (East Coast applicants would work 12:00 PM – 9:00 PM local time). During the interview, confirm that your location works for the company and clarify expectations around travel, if any, for team meetings or training.