Remote Account Executive at Plaza Home Mortgage – Phoenix

Plaza Home Mortgage is seeking an Account Executive to join their Phoenix Area team in a full-time remote job opportunity with incentive compensation eligibility. This role combines relationship management with business development, requiring you to solicit new wholesale mortgage broker partnerships while maintaining and growing existing client relationships. You’ll serve as the expert resource for Plaza’s loan products including Conventional, FHA, VA, Renovation, and Reverse mortgages, providing training, support, and strategic guidance that helps broker partners succeed.

Founded in 2000 and headquartered in San Diego, Plaza Home Mortgage operates as a privately owned national lender with a comprehensive product portfolio served through wholesale and correspondent channels. The company’s commitment to quality relationships and exceptional customer experience creates a supportive environment for Account Executives who understand that sustainable business growth comes from genuine partnership rather than transactional relationships.

This position suits mortgage professionals with proven loan origination track records who excel at consultative sales, relationship building, and technical product knowledge. You’ll combine remote work flexibility with strategic client engagement through virtual meetings, phone communication, and occasional travel for in-person visits. The role offers competitive benefits including medical, dental, vision, life, pet insurance, 401(k), employee loan programs, and advancement opportunities within a growing national lender.

Key Responsibilities

New business solicitation drives your growth objectives. You’ll proactively identify and recruit high-quality wholesale mortgage brokers to Plaza’s approved client base, conducting thorough due diligence including on-site premise inspections, financial documentation review, and contract verification before recommending new broker approvals to senior management.

Adding value to the broker client base through comprehensive product knowledge forms the foundation of your consultative approach. You must maintain thorough understanding of Plaza’s complete product suite—Conventional, FHA, VA, Renovation, and Reverse mortgages—along with detailed underwriting guidelines that govern loan approvals. This expertise positions you as a trusted advisor rather than just a sales representative.

Daily communication and interaction with accounts keeps relationships strong and productive. Your commitment includes physical visits when strategically valuable, regular virtual meetings, and phone conversations throughout each work week. This consistent engagement builds trust and ensures you’re top-of-mind when brokers have loan opportunities.

Taking applications from wholesale source clients for Plaza approval initiates the loan pipeline. You’ll gather complete application packages, ensure documentation meets Plaza’s standards, and present submissions that facilitate efficient approval processes.

Providing training on company policies, procedures, and current regulatory requirements empowers broker partners to submit higher-quality loans. Your educational approach reduces processing delays and improves approval rates, creating win-win outcomes for brokers and Plaza.

Monitoring Plaza’s computer-based register daily ensures operational efficiency. You’ll promptly cancel dead files, track timely delivery of live files, and maintain system accuracy that supports smooth processing workflows.

Answering client questions and responding to loan status inquiries during processing demonstrates your commitment to support throughout the loan lifecycle, not just at origination. Your responsiveness maintains satisfaction during the critical period between application and closing.

Marketing material development and distribution keeps your client base informed about product changes, rate updates, and competitive advantages. You’ll assist in creating effective materials and ensure timely distribution to existing and prospective clients.

Establishing tracking controls for monthly rates, lock-ins, client contacts, monies due on extended locks, and other critical metrics keeps your business organized and accountable. These systems prevent details from falling through cracks and enable data-driven decision making.

Utilizing the Engage CRM system for marketing distribution, activity scheduling, notes, and other functions maintains professional organization and provides management visibility into your activities and results.

Required Qualifications

High school diploma or equivalent forms the minimum educational requirement, though college degrees are desired and may provide competitive advantages in career advancement opportunities.

Proven experience in loan origination with documented track record of success in the mortgage industry is essential. Plaza needs confidence you understand mortgage processes, can speak credibly with brokers, and have demonstrated ability to generate and close loan business.

Current producing client base is strongly desired, though not absolutely required. Bringing established broker relationships accelerates your productivity and provides immediate business generation potential.

Solid understanding of wholesale loan origination, underwriting processes and procedures, and mortgage industry standards ensures you can speak authoritatively with broker partners who expect technical competence from their wholesale representatives.

Excellent written, verbal, and interpersonal communication skills combined with strong presentation abilities enable you to effectively train brokers, present product information, and build relationships across diverse professional personalities.

Professional demeanor supports productive interactions with branch and company personnel as well as external broker relationships. Your representation of Plaza’s brand affects company reputation and relationship quality.

Strong attention to detail with ability to efficiently produce accurate work and manage time effectively prevents costly errors and ensures you can handle multiple accounts simultaneously without sacrificing quality.

Solid commitment to customer service excellence with exceptional client relations skills differentiates you in competitive markets where brokers have multiple wholesale lender options.

Analytical ability with aptitude for figures supports loan structuring, pricing discussions, and financial analysis conversations with sophisticated broker partners.

Proficiency in computer systems including Microsoft Office (Word, Excel, Outlook) and Internet browsers ensures you can leverage technology effectively for productivity and communication.

Familiarity with applicable state licensing requirements demonstrates your awareness of regulatory compliance obligations that govern mortgage lending across different jurisdictions.

Valid driver’s license, car insurance, and clean driving record are required for Account Executives driving on company business during client visits or industry events.

Compensation and Benefits

The position pays $15.50 per hour as base compensation, supplemented by eligibility for incentive compensation based on production performance. This structure rewards business development success while providing stable base income.

Plaza offers competitive benefits package including medical, dental, and vision insurance that protect your health and wellbeing. Life insurance provides financial security for your family, while pet insurance demonstrates Plaza’s understanding that pets are family too.

401(k) retirement plan helps you build long-term financial security through tax-advantaged savings and investment options.

Employee friends and family loan program provides special lending opportunities for your personal network, creating additional value beyond standard employment compensation.

Employee assistance program includes variety of discounted services addressing personal challenges, mental health support, and life navigation resources that support overall wellbeing.

The remote work arrangement for the Phoenix area provides flexibility while maintaining connection to specific geographic market and client base. You’ll serve Phoenix area brokers from your home office with strategic in-person engagement when valuable.

About Plaza Home Mortgage

Founded in 2000, Plaza Home Mortgage operates as a privately owned, full-service national lender offering Wholesale, Correspondent, Renovation, and Reverse residential mortgages. Headquartered in San Diego, California, Plaza employs a nationwide network of sales associates serving clients across the country.

Plaza’s business philosophy emphasizes building quality, long-term relationships with mortgage broker and correspondent clients through comprehensive programs and exceptional customer experience. This relationship-first approach distinguishes Plaza from competitors focused purely on transactional volume.

The company maintains strong commitment to equal employment opportunity and workplace free from discrimination. Plaza’s policies ensure all employment decisions—from recruitment through promotions and development—are based on merit rather than protected characteristics including race, religion, color, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, or military service.

Plaza protects employees against retaliation for engaging in protected activities, whistleblowing, or exercising appeal or grievance rights. This commitment to fair treatment creates stable, supportive work environment where talent thrives.

The Account Executive Role in Today’s Remote Work Market

Mortgage account executive positions have successfully adapted to remote arrangements, with technology enabling effective broker relationship management through virtual channels supplemented by strategic in-person engagement. The wholesale mortgage channel continues evolving as more brokers operate independently or in smaller shops, creating ongoing demand for knowledgeable account executives who provide value beyond just competitive rates. Remote work has expanded geographic coverage possibilities while reducing overhead costs for lenders, though the relationship-intensive nature of wholesale lending still requires strong interpersonal skills and strategic client engagement.

Compensation for mortgage account executives typically combines base salary or hourly pay ($30,000-50,000 annually in base compensation) with commission or incentive structures that can significantly increase total earnings based on production volume. Top performers in wholesale lending can earn six-figure incomes when incentive compensation is included, though results vary based on market conditions, product competitiveness, and individual effort. Career progression often leads to senior account executive roles, regional sales management, or wholesale division leadership. The skills developed—consultative selling, product expertise, relationship management, mortgage industry knowledge—create portable value across lending institutions and financial services sectors.

Insider Tips for Applicants

Emphasize Your Proven Mortgage Track Record and Current Broker Relationships

Plaza specifically seeks candidates with proven loan origination experience and track records of success, strongly desiring those with current producing client bases. In your application, provide concrete metrics about your mortgage career—years in the industry, annual loan volume, number of broker relationships you’ve built, and examples of how you’ve grown accounts or recruited new broker partners. If you have current broker relationships willing to work with you at Plaza, mention this powerful asset as it demonstrates immediate business generation potential. Discuss specific examples of how you’ve helped brokers succeed, such as training that improved their approval rates, consultation that helped them expand into new products, or support that turned struggling relationships into productive partnerships. Plaza invests significantly in new Account Executives, so demonstrating you can hit the ground running with existing expertise and relationships reduces their risk and accelerates your path to success.

Showcase Your Product Knowledge and Training Capabilities

The job description emphasizes adding value through thorough product knowledge and providing training on policies, procedures, and regulatory requirements. Go beyond just claiming you know mortgage products—demonstrate depth of understanding by discussing how you’ve explained complex underwriting guidelines to brokers, helped partners structure challenging deals to meet program requirements, or educated broker teams on recent regulatory changes. If you have experience with the specific products Plaza offers (Conventional, FHA, VA, Renovation, Reverse), detail your expertise with each. Describe your training approach and methodology—whether one-on-one consultations, group presentations, written materials you’ve created, or problem-solving sessions that built broker competency. Your ability to educate and empower broker partners distinguishes you from Account Executives who merely quote rates and take applications.

Demonstrate Your Remote Work Discipline and Relationship Management Skills

While this is a remote position, it requires significant self-direction, organization, and proactive communication to maintain daily broker engagement. Discuss your approach to managing remote client relationships—how you schedule regular touchpoints, use CRM systems to track activities and follow-ups, and balance virtual communication with strategic in-person visits. Provide examples of how you’ve successfully maintained or grown accounts without daily in-person contact, such as creative virtual engagement strategies, consistent communication rhythms you’ve established, or relationship recovery situations where you rebuilt trust through intentional outreach. Address your time management and goal-setting approaches, demonstrating you can work independently without direct supervision while achieving production targets. Plaza needs assurance you’ll maintain discipline and productivity in remote arrangements where accountability comes primarily through results rather than visible office presence.

Frequently Asked Questions

How does the incentive compensation structure work for Account Executives?

The posting mentions eligibility for incentive compensation but doesn’t detail the specific structure, percentages, or thresholds. This is critical information since it likely represents significant portion of total earnings potential beyond the $15.50 hourly base rate. During your interview, ask specifically about the commission or incentive plan: is it based on total loan volume, number of loans closed, profit margins, or other metrics? What are typical production levels for successful Account Executives, and what does that translate to in total compensation? Are there minimum volume requirements before incentives begin, or accelerators that increase percentages at higher production levels? Understanding the complete compensation picture—including realistic first-year earnings based on typical new Account Executive ramp-up—helps you assess whether this opportunity meets your financial goals and properly evaluate the role against other opportunities.

What is the expected balance between remote work and in-person broker visits?

The position is listed as remote but emphasizes commitment to daily account interaction including physical visits when appropriate. The expectations for travel frequency, geographic territory coverage, and in-person engagement significantly affect work-life balance and job expenses. During the interview process, clarify what “Phoenix Area” means specifically—how large is the assigned territory? What percentage of your time should involve in-person broker visits versus virtual engagement? Does Plaza reimburse travel expenses for broker visits, or is this considered covered by your compensation? How often are you expected to attend industry events, training sessions, or company meetings that require travel beyond your territory? Understanding these logistics helps you assess whether the role’s travel demands fit your personal situation and whether the compensation adequately accounts for time and expenses associated with client visits.

What support and resources does Plaza provide to help Account Executives succeed?

Success in wholesale lending depends not just on individual effort but on the lender’s competitiveness, processing quality, and support infrastructure. Ask about Plaza’s competitive position in the marketplace: how do their rates, programs, and underwriting compare to major competitors? What is their typical turn time from application to clear-to-close? How responsive is their processing and underwriting staff when brokers have questions or need status updates? What marketing support, materials, and tools does Plaza provide to help you recruit and retain broker relationships? Is there formal training for new Account Executives, or mentorship programs pairing you with successful veterans? Understanding Plaza’s infrastructure and support systems helps you evaluate whether you’ll have the resources needed to compete effectively for broker business and achieve production goals that drive your incentive compensation.